Secure Fence

I met with over 10 different fence companies and decided to go with secure fence because of their warranty. Mark told me they have a lifetime warranty on their workmanship and the product itself. Acts of God are not included in the warranty which is understandable. Before signing my contract I was told by Mark the owner, that the fence posts would be installed 2 to 3 fee t below the frost line. When Hurricane sandy came 5 sections of my fence came down and practically the whole fence was swaying including the posts. I immediately called mark and expressed to him that I didn't believe the fence was installed properly because I was able to pull the post right out of the ground. He explained to me that due to high winds the post came apart from the cement and that was the reason why. He told me he would come and take a look and give me a quote which he did. After receiving his quote I expressed to him again that I thought it was not installed properly the first time and if he could come back out while I was home so I can show him what I was talking about. He told me he would but he was dealing with personal issues at the time and he would get back to me. Weeks would go by and there were no answered calls and no answered emails. I moved forward to fix my fence with another company. When they came to my home to perform the service they called me outside and showed me that the posts we're only in the ground 11 inches, 12 inches, and 16 inches. Not the full 2 to 3 feet that Mark told me it would be. I have the pictures to back it up as well. I called mark to explain the situation again and to see if he could come out and take a look and he was very rude refused to come out and said that I was just trying to get a service for free. I express to him what I wanted was for him to come see the workmanship of his employees and to fix the problem. He refused to see that there was a problem and basically told me there is nothing that he would do for me. I am now looking into taking legal action. So the professionalism, the customer service ,the lifetime warranty on workmanship is out the window. I would never recommend this company to anybody. I was not completely satisfied with my fence at the completion of installation but still did not leave any reviews good or bad because I know a bad review can really hurt a business. I feel that now it is only right for me to share my story in hopes that I can help somebody else not fall victim to his poor workmanship.

After a number of attempts to obtain a start date in 2012, the owner, Mr. Matlioski, offered to terminate the agreement and return my deposit. In early May, 2012, we exchanged emails confirming our mutual agreement to terminate the contract and he indicated that the deposit would be returned the next week. It is now August 29th and he has still not returned the deposit. At various times he stated that he had ordered non-standard materials and had to wait until he had used them onother jobs before returning my deposit. In between he has given exact dates that he would return the deposit but has failed in every instance to do so. He has stated that he requires a signed termination and release agreement before returning the deposit. The attorney that I consulted with indicated that there is no impediment preventing him from returning the money and furthermore he has no legal right to keep the money. What he is doing constutes theft. I have on a number of occasions indicated that I would sign a statement saying I would not pursue the matter in the courts if he would return the deposit. He agreed to meet with me but then could not seem to find the time. I am submitting this review in the hope of preventing others from making the mistake I made in selecting this contractor.