Bushwacker Trees & Stump

Stump removal of tree stump approximately 13-14 inches at the base. Roots too. Supposed to be to a depth of 8". After specifically asking him if I can plant this whole area, Bushwacker says yes. After leaving, and I have paid in cash, I start poking with a spade and moving soil around with a garden rake. There are roots remaining. Stuff I wouldn't be able to move in a million years. There are roots that I can manage as well. I take those out. I start calling Bushwacker 15 minutes after the guys have left. I call the number on the card and speak to Jim Esposito, but the guy who has come out is Jim, but not Jim Esposito. I explain that there are big roots, I am not happy with the job performed. He says he will have those guys call. We never hear from new Jim later that afternoon into evening. I call Jim Esposito in the morning. I tell him for the hard earned money I have paid his company I am not happy. Jim Esposito asked me how I earned this "hard earned" money! "Whaaa?". I am stunned. What business is it of his I ask? He says "Just trying to make conversation." Lousy customer service. Perturbed, he says he will have his guy call. Jim R. calls me and says he will be out in 15 minutes. When he does arrive 25 or so minutes later, I greet him with a "Good morning" and it is returned. I show him the roots. He will do it. As we walk from the backyard, He says " And you don't have to make 28 phone calls!" I say "Apparently, I do!" I ask if he can have the machine brought up from the corner where there is a low curb and then the sidewalk. (We are the corner lot.) He says " You must be kidding!" I reply: "No Jim, I'm not kidding." He looks at me like I'm from outer space. He complies with my request though. (Our street curbs are slowly deteriorating and only the bottom half are remaining and instead of his equipment going over the curb and through the grass I have just reseeded year, I figure I would ask him this.) . He at some point apologizes to me for the bad job and he admits, he would have called the company back as well if it were him in my shoes. I tell him I am paying for a premium and quality service and I expect the job to be done so. If he did his job the first time then he wouldn't have to come out a second time. After about 20 minutes of more grinding he has completed it. In the end I am satisfied with the stump removal and he says if there are any other problems to not hesitate to call on him and he gives me his card. Mind you the yard and patio are a mess. Tire tracks of mud left on the patio from the machine on it's way out. I don't care at this point. I just want them gone. I doubt I would ever use this company, there are way too many tree service companies who do care about customer service and doing the job right the first time. JT