Splinters Wood Floors LLC

Owner’s craftsmanship was good but he did not complete the project. He left one evening after telling us his plans for our project for the next day but never returned. We tried to contact him multiple times via phone, text, and email but no response. I would avoid this contractor.

A little late in writing the review. Cesar is a floor artisan and craftsman. Depth of knowledge, all the right tools, responsive to any questions, on time and cleaned up everything. My wife is happy with the floors, could not have asked for a better experience. Cesar refinished 3 bedrooms, hallway and flight of stairs that had been refinished by another company that did a terrible job and not cheap. Money basically flushed with the other company. I only wish that I found Cesar first. Definitely will use again.

Project took longer than originally expected, but in part that was because we added to the project once we got going and in part dealing with specific issues in our home that could not entirely have been anticipated. Through it all Cesar communicated well and clearly, letting us know the plan for each day and where he was in the project. His quality of work is outstanding - there's no letter grade better than A on Angie's List but his work was A++. Our floors look fantastic, and its because Cesar is both an incredibly knowledgeable pro and because he is committed to doing the best possible work. He redid work without being asked that others would have tried to slide by when it didn't meet his standards, and he sweated the details, going out of his way to find the best solution to every challenge not the easiest. If everyone had Cesar's work ethic, commitment to quality and to customers, the world would be a far better place. Another item to note, Cesar was in our home close to every day for nearly three weeks, often with one of us home with him. And even as we were glad to see the project come to its end, we still liked and welcomed Cesar into our home every day and were glad to spend time with him. In addition to being excellent at his craft Cesar is a really decent person, a committed volunteer firefighter and father. Based on our experience I'd whole heartedly recommend Cesar to my closest friends and family.

Cesar came out to provide an estimate the same week that I first contacted him. He took the time to put a number of stains down on the floor so that I could see the differences among them and pick the one that I wanted. Communication was great. I received a text message each day with the crew's ETA. I would not hesitate to use their services again.

Cesar is very meticulous and did a fantastic job. He is very accommodating and went down several flights of stairs to do all of the cutting in the garage to avoid having sawdust in the house. He made sure the wood acclimated to the humidity and temperature of the home and that the floors were level prior to laying down the floor. He also allowed us to provide input on the layout of the wooden boards as prefinished wood has a lot of variety in color and patterns. Cesar goes above and beyond to ensure that you are happy with the final outcome.

Perfectly. Just pick Cesar, his work is great.

Cesar is not only a master of his trade, but he is a very honest and trustworthy guy. Marine, firefighter, father, husband and a really nice guy. I found Cesar on Angles list and gave him a call one evening. He not only answered the phone immediately, but setup an appointment to come out the very next day. He did not charge me to do that. He really just took his time to explsin the job and all my options in detail. I believe He was there for over an hour and by the end I knee He was the guy for my job. Very thorough and very knowledgeable. He setup a time to do the job about 3 weeks from that day. He came out about a week beforehand and sanded a 2' x 4' area and layed down several examples for us to choose from. We picked on and left a small deposit and the filling week the work began. Cesar and 1 helper did all the work. His attention to detail was evident from the start. They removed all the radiant floor heater hardware and masked off all the doorways. His technique is to take the least amount of wood in each pass and to never rush or take too much off to extend the number of refinished possible. My floor had been grooved up pretty bad by prior owners having it refished but you would never know looking at it now. Cesar did multiple grit standings until the floor was d*** near perfect. They filled all the small gaps between boards with a special putty, even using one that has some elasticity for the areas with larger gaps so it wouldn't crack. Once the floor was sanded to perfection it was finished with 3 costs of a quality water based sealer\finish. He also budged it and cleaned every spec of dust between each coat. The job took about 3 days total and I was 110% happy with the work and with Cesar. He is upfront and honest. His quote did not change at all from the beginning, and he even through in a few extras, like he didn't charge for the plugs He did. I would recommend him to anyone who is in need a quality floor job. A+++

It?s becoming hard to find guys like Cesar anymore. If you hire him to do your floors you can be positive they will be done right. We had purchased a house and pulled up all the carpets to find beautiful wood floors beneath. Cesar came out and gave us a quote that was right in line with what others were charging to have them refinished. We could tell after talking to Cesar that he?s the guy to go with. We couldn?t decide on colors so Cesar made it easy for us. He came out and sanded a patch and put the stains we thought we liked down in a grid pattern. We then could make a choice on which color was best in our house. The fact that he?s willing to take his time to help you pick the right choice is what separates Cesar from the rest. The color we chose we wouldn?t have even considered if he didn?t do this. After we chose the color Cesar was out in a few days to start the Job. In order to run the sander you need an insane amount of power. So Cesar brings his own fuse box and does the electric the proper way. Some guys will just clamp onto your incoming power with alligator clips (dangerous). After sanding the floors I got a call from Cesar with some bad news. He was seeing tunnels in the wood that he?s never seen before. He didn?t know what they were but thought it might be powder post beetles. His assumption was correct when we called in an exterminator to have a look. Cesar even came out while the exterminator was there because he was interested and wanted to make sure any chemicals wouldn?t ruin/react with the wood stain. The exterminator confirmed the bugs were very old and from when they put down the original wood floors 50 years ago. Improper storage of wood floors in the warehouses is most likely the cause. The infestation died off long ago as the wood dries out. Cesar then went on a hunt around the house finding and replacing any boards with damage. The replacement boards look original to the house too. By looking at them I can?t even tell they were replaced. Cesar then finished staining and putting poly on the floors. They look amazing to say the least. I get compliments on them all the time. Above all Cesar is a professional who knows everything about wood floors. A true tradesman in his craft with is rare to find anymore. Don't hesitate to call him but just remember he's a one man show. So if he's busy he'll get back to you when he can. I texted him during the whole process and he was quick to respond.

Cesar and his assistant did a terrific job installing the flooring and molding. It was clear he knew what he was doing when it comes to installing hardwood floors and wanted to do the work the correct way. For example, the subfloor was not level in one large area, so he highly recommend the use of leveling compound to ensure the flooring was installed correctly. It meant delaying the completion of the job by a day or so, but it ensured the job being done the right way. We also decided to replace the molding in the room and Cesar helped us decide what would look best. After I painted the molding, he installed them the right with. He started the job on the day promised and he was always on time. He'd even text me to give his ETA. He was responsive to our calls and texts. I give Cesar the highest rating and will be using him again when we are ready to install hardwood flooring in other rooms.

Cesar and Joe couldn't have been any more pleasant to deal with. They were friendly, professional, and made sure I was satisfied with the work done. I felt perfectly comfortable leaving them to work alone in my home and have them close up the house when they finished. I was also very pleasantly surprised that they worked without creating any noticeable dust! They worked cleanly and efficiently and worked to accommodate my schedule. They had to return to correct a couple small issues (I'm very particular), and they did so promptly and without question. I would highly recommend them to anyone needing work done on wood floors or stairs!

Service was excellent. All the floor looks beautiful. Cesar and Joe did a great job and very professional in their customer service. Cesar was very prompt in returning messages and calls and provided suggestions on approach for completing the job. He and Joe also were prepared with all additional floor pieces that were required and/or requested by the homeowner. They were very flexible and reliable in the completion of the entire job. We would definitely recommend them to anyone.

Cesar does excellent work and is a pleasure doing business with. I highly recommend using Cesar.

it went great. there were weather related delays due to snow, but he called to let us know the revised times.

Cesar couldn't have been any more accommodating. We really appreciated the time he spent showing us numerous stain samples for us to chose from. There were other people working at the house that commented that he was the best floor person they had ever seen. He & his helper were exceptional!

Excellent, very professional, hard working, worked late one night to finish the job on schedule. Friendly and polite , nice people to do business with. Would use them again and can highly recommend them.

The project was excellent from start to finish. From estimate, scheduling through to completion. Cesar and his coworker Joe do an excellent job. Professional, quality work. They will provide actual samples of several color stains, and apply to your floor so you can choose the one you like best. This helped a lot and the color we chose turned out great. We are having them come back to re-finish our dining room/living room. Highly recommended.

Cesar and Joe did an outstanding job. They were punctual, professional, thorough and very easy to work with. They cleaned everything up in the end and the results were amazing. They are extremely nice people who do outstanding work.

Could not have went better. Cesar was contacted early summer. We made an appt. for an estimate and he showed up for it. He was booked till mid Sept. so we took a Sept date. Well, am I impressed! Cesar and his worker arrived when they said they would and went to work using the heavy equipment. They worked all day sanding, re-sanding, filling all cracks, polishing etc., then applied 2 finish coats, returned next day for final coat. I'd swear it's a new floor. He's returning in June to do the upstairs of the home. Don't know what else to say other than, in my 60 years of life, I can count on one hand, the number of contractors I've been impressed with; he now joins that select group. Bravo Cesar and thank you for an excellent experience.

It was an excellent experience. They were very thorough. They did a fantastic job on the floors we had refinished. They were easy to deal with. They were here when they said they would be here. They were very prompt. I would recommend them to other people.

TOTALLY UNRELIABLE If you have a schedule or a deadline, do not employ this man to do your wood-floors. He dumped us. We had contracted with him to do wood floors for three fairly large rooms in a home that we recently purchased. He vanished completely and, as a result, we have not been able to move in. For three weeks we emailed, called his cell (his voice mailbox was full for three weeks), called his home, even wrote him a letter and mailed it to his home address, but still no response. Finally, after three weeks, he left a phone message with some excuse about having an emergency and being out of the country. We do not mean to sound heartless, but c?mon, one can always send an email to say, ?Sorry, please find someone else?. Out of sheer decency we hung on and kept trying to reach him for as long as we possibly could. We were rewarded by being thrown off schedule by weeks. In a way, we are glad that he dumped us. This forced us to do our due diligence instead of just trusting someone from Angie?s list. Here is what we found: We saved thousands by not going with him. We contracted with a local, well respected company that offered us high quality Canadian lumber with 7 layers of polyurethane coating. Pre-finished wood is far superior to site-finished wood. The former has 7-10 layers of protective coating, while Cesar?s site-finished wood-floors (which he cleverly promotes), has two. He will steer you to site-finished wood because his profit margin is greater (compared to the pre-finished). He will tell you that the factory-stained wood will not fit together well and dust will gather in the ridges. Although this is patently absurd, we initially fell for it! The overall price totals for site-finished and pre-finished wood will be almost the same, yet he will entice you with site-finished wood. Don?t fall for it. Be prepared for him to bump, or even dump you. He told us that he had been subcontracted to do the floors for a large chain restaurant, which would obviously be far more lucrative than family homes. So be aware that you may be bumped. If you need work done in a timely fashion, you should consider going elsewhere.

Failed to provide estimate and stopped responding to all communication, both email and telephone. This was after telling us that they wanted to take the job. Probably do great work as shown by the reviews but we will never find out. It would have been nice to be informed that they did not want to accept the job instead of having us chase them for the estimate that we never got.

The job went smoothly even with the unexpected and was handled with skill and craftsmanship. No problem was too much for Cesar. Cesar's way of doing a job well is, if this were my home, would I be happy with the work that was done. And the answer would be "YES".

Cesar is very knowledgeable, punctual and is extremely easy to work with--he showed up on time and finished the work as he promised. Highly recommend!

I called Splinters Wood floors on the phone and spoke to Cesar the owner. He was very nice guy. We scheduled an estimate for later that week and when he showed up we discussed what floors I wanted refinsihed. After speaking with Cesar for a few minutes you know that he is a professional and does the work himself. He explained the different finishes he can put on the oak floors to give me the desired look I wanted. He scheduled me for the following Friday and arrived with his partner Joe, another nice guy. They spent a few hours sanding and scraping and later put 3 coats of Poly on the floors. They look great and he told me how long to keep the furniture off them to protect the new finish. His craftsmanship and Joe's are top notch! I'm a former carpenter/home builder and have hired floor guys before but nothing like this. His machines are basically dustless with his huge vacuum which keeps your house clean. He gets all the corners smooth and no sand finish like some other contractors varnish over. I recommended him to my brother and would use him again in the future. I would recommend him to anyone who needs wood flooring done right. This guy is the pro you want if you want an excellent job done.

They are phenomenal. They take really good care of you and take pride in their work. They make sure the colors match and lets you sit with them. During my construction he made sure that the other construction workers were doing the right things. If he is busy, he is worth the wait.