BRIDGEWATER OVERHEAD DOORS

Called for estimate and scheduled visit w/i 2 days. Adam arrived per appointment time and provided detail estimates and suggestions. Adam was previously and technician installing doors, so he was very knowledgeable of details. He pointed out the odd size of the doors would require dropping a header and customizing the size of one of the panels to provide proper perspective for the arch windows we wanted. Each of the contractors I obtained estimates from were highly rated on Angies List and other online ratings I researched. However, Adam was the only contractor that was able to provide this input detail and was the key reason I chose Bridgewater Overhead Doors. The install date was about 6 weeks later and they arrived at provided time. They did the install, removed all old doors etc. and cleaned up the garage. I was very pleased with the quality of the work.

Went very well. Knowledgeable and capable - fast worker.

We used Bridgewater Overhead to install new garage doors and openers. We looked at a few other companies in the area but ultimately chose them based on good reviews and the price. Our experience with the consultation and setting up the appointment went well. The installation was going well, except at the end we were left with doors that did not work properly. Our biggest issue came when we tried to resolve the problem. Getting in touch with Phil was very difficult. He took several days to respond to email, texts and phone calls, and when he finally did get back to us he was not very helpful. In the end we were left to resolve it on our end and we did not feel that we were really taken care of as customers. So while they had the best price, their customer service and follow through were very lacking and disappointing. Because of that I wouldn’t recommend them. When you are making a big investment like that you expect to be satisfied and in the end we were not.

The technician, Scot, was very knowledgeable and quickly figured out the problem and made the necessary fix. Then suggested if problem re-occurs replace the unit. Overall a logical conclusion.

Successful - and the workman took the time to lubricate the door he fixed and the other two garage doors that were working properly

Went very well. They promised to install doors within one week, which is primary reason I went with them. They did install the doors on the day they promised. Only problem was that they told me to be there in the morning, but installers did not show up until 1pm. But in any case job was completed the same day and was done professionally. Overall happy with the service.

The entire experience was perfect. From the friendly helpful people at the showroom to the installers. The job was done right the 1st time. This company has a great selection of doors, unbeatable prices, honest and hard working people. I HIGHLY recommend! Absolutely delightful experience.

Excellent, Kathy was professional, courteous and adaptable in working with my schedule. I've used them twice and would recommend them to family and friends.

All people i dealt with were professional and friendly. i was impressed with the owner who made a special effort to complete the estimate and quote by coming after 9:00 pm when a another job ran long and he needed to assist in finishing that installation before coming over to look at my job. I was leaving on vacation and wanted to get the new door as soon as possible. We were able to agree on price and requirements easily and the prices were less than the other 3 quotes I received for the same door . the door was ordered and arrived as scheduled; I was called and informed that the installation would be performed on the day promised and it was. The installation crew arrived on time appeared profesional, did a neat good looking installation that worked well when I inspected it. I have been usung the door on a daily basis and am still impressed with the quality of the installation the quietness of the door in operation. I will say that I ordered a top of the line Coldplay door with heavy duty hardware and a Liftmaster jackshaft door lift ..so I expected a good, quiet, smooth operating door, I received what I expected and am happy with the results .

Went well. Shawn was the single tech here and everything was done and cleaned spotlessly. The only problem I had was that the company did not clarify the senior discount and the company had not officially response. I was supposed to be called back and that never happened. Not the best at customer service!

The tech arrived during the time slot. I was told when I made the appointment that if he could not fix the issue, that he could and would replace the unit so I would be up and working again. He spent about 15 minutes trying to diagnose the existing issue to see if it could be fixed. He then told me that he was running really behind schedule today and would I mind if he handled another customer very quickly and returned in an hour. This was fine by me. And the tech left. I got a call an hour and a half later from the tech telling me that he could not come back today and the next time he could see me was in a week, to replace the unit. After consideration, I called the company back and told them I would be going with someone else.

Went very well. They showed up when they said they were, did the job for the price they said it would cost. No hidden fees. Chris, the installer, did a great job. Didn't leave a mess. Absolutely no complaints with Bridgewater Overhead Door.

Went very well , came on time and was very professional

It went okay. I purchased the deal, I was unclear based on the deal what it included. Apparently it didn't include the equipment as far as the garage door opener so it was another $65 on top on the deal. I think I would not have taken the deal if that had been clear. Also, they couldn't take my credit card because of an issue with their system. I ended up having to send them a check. I felt that customer service wise it wasn't great but I felt that they were blaming me for the credit card thing when it was their issue. They didn't know or fulfill all my expectations.

We prepaid $99. for a door tune up and roller replacement. Jeff and Chris were on time, worked quickly and left the garage door rolling smoothly and quietly.

They did a great job! My old door was heavy, old, and the paint was peeling. Now, it looks great, but more importantly, the garage door opener is a HUGE improvement. My old one was so loud and literally shook the house. Now you can't even hear it. It's great! I ordered a special type of glass that was beautiful but, with just the normal glass, the price would have been $200 less.

The service was great. The owner was quite responsive and straightforward. They did a great job at a very reasonable price.

we needed to have two real old garage doors replaced. Phil came and told us everything we would ever need to know about garage doors. the work was done promptly, as described, without any surprises. everything old was completely removed. about a month after installation I needed a special form filled out for a mortgage company. he took care of it promptly. thanks Phil.

No issues. Well planned. On time

The guy showed up within a week and immediately realized that the crew LED bulb installed in the garage door opener unit is causing the remotes and keypad not working properly. It was quick and the guy was knowledgable. He also quickly realigned one side of the rack to stop the unwanted sound when the door closes. Overall, very good experience.

They did a good job! Everything was taken down & re-installed in a professional manner.

We just purchased a new home that needed to fix one of the garage door panels. We called Bridgewater Overhead Doors for a quote. Adam came out to give us an estimate and he was very informative and professional. He sold us on a new motor and 2 new doors. He said one existing motor was newer and in fine working condition. The previous installation of the doors was done poorly. Wires were hanging all over the place, no safety cables in the springs, missing screws for the rails, etc. Adam said they'd rewire the existing motor and fix all the sloppy work previously done and that we'd get 2 universal remotes that operated both door (including the existing motor). The technician was scheduled to be here between 8:30 am and 9 am the following Friday. This worked well because my wife was able to swing by the house before work to let them into the garage and to go over everything. My wife received a call from the office Thursday letting me know that the tech would be there Friday 10ish. My wife had to be at work then so we had to scramble and find a family member to show up before 10am so they can let them in. The tech showed up at 11:20 on Friday! When they talked to the the tech about the wiring he said that he was not rewiring the existing motor, even though it was listed on the contract. He also said the new remotes would not work the existing motor (this also was including in the contract). I called the office and got Adam on the phone. He said he would take care of everything and he did. When the tech left, I had 2 working doors, remotes and motors along with new tracks and hardware. I was glad everything worked out in the end. Took about 5 hours. The Good: We have 2 new doors, a new motor, 2 remotes and a keypad, and everything works and looks great. The sales person (Adam) was friendly, personable, and professional. We just wanted to fix one door panel but ended up getting it all redone because of him and the pricing. The Bad: The appointment changed the day before, and the technician was still over an hour late. We had to call the office/sale person because the tech wasn't going to do everything on the contract. These were extra services (rewire old motor, program existing motor with new remotes) so the tech probably wouldn't do this normally, but it was part of the reason we agreed to the sale. The sale person call the tech and everything went smooth from that point on.

The Tech. (Scott) showed up promptly as scheduled, was very curteous and professional. He appeared to very knowledgeable about the parts and operation of the garage doors and explained the required maintenance to me. He made a spring tension adjustment on one side of the garage door to make the closing more even, but also showed me with a level that there was a slight grade and low spot on one end which was causing the uneven compression. He also made a slight increase in the closing limit to make the bottom seal somewhat better. He tested both garage doors and did not attempt to pressure me into purchasing any parts that I did not need.

Very well. Professional job/

He did not have a clue of what he was doing. When the door was not fixed well, I contacted them and they repositioned the mortar on the door. I have not had a problem with them again. The price was very reasonable.