Fitz's Fish Ponds LLC

Sadly, in the future, I would look to the other option in my area (there are only two). I will say Fitz's has improved. A few years ago it was impossible to get a call back from anyone. They seem to have hired more folks in the office and they are now much more responsive and always courteous. In 2021 they scheduled me for the spring, never did the cleaning, and when I called in late summer they admitted that they had simply forgot. Huh?? They did refund me 20% for that. So..............the cleaning finally occurred in 2022. How did it go.......... Cleaning itself was fine, but the biggest issue is they caused a leak. For months after the leak continued, and when they finally (only partially) fixed the problem they charged me for it. I spoke to them on the phone several times with an acknowledgement that it was odd to pay for a problem they created, yet continued to invoice me for $250. Nuts. In addition some of their services are through-the-roof expensive. When they cleaned, they thought my pump was broken and piled the pump and filter on the lawn. They sent me a quote to replace the pump for $900+ dollars. I found my same pump at Lowes for approx $125. Thankfully before I bought it I discovered my pump wasn't actually broken, but the fuse on the outlet was blown. Sadly, in removing everything and piling it on the lawn the caused a disruption in my filter, so I then had that added expense. So in the end while the pond was temporarily clean, and they did refund me 20% for "forgetting" to clean it in 2021, I incurred additional charges for a leak they created and a filter they broke. I would look elsewhere........they're not very diligent in their work.

Excellent, would not hesitate to recommend, exceeded expectations.

It went very well. Brian, who says he has been this since he was 13, replaced the two motors in the fountain, one for the fountain and one for the water circulation, with one motor, which runs both functions. He also put in a lever that allows me to change the flow pressure of the water coming out of the fountain. The only minor criticism I have is that he seems overwhelmed with work, and can be a little tardy.