Professional and Honest. Have the "cream of the crop" employees working for us - to expertly service your HVAC needs.
Business highlights
15 years of trusted experience
Emergency Services Offered
Services we offer
Residential HVAC Service and Installations. Light Commercial HVAC Service. Customized Service Contracts avail. 24 hour emergency service. Able to assist you in all your HVAC needs.
Excellent - very professional and did an excellent job.
Description of Work: AC Maintenance / Release valve replaced on heater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michele S.
07/2019
1.0
heating & air conditioning/hvac
 + -1 more
I called to have service on my central air unit. This company needs to add two simple questions to their phone call when booking a service. Next time ask what kind of unit and if it's still under warranty. Be honest and upfront next time so you don't waste customers time and hard earned money. Completely understood having to pay $175 for a diagnostic service and was willing to pay that under the assumption that they could continue with fixing my unit. However, my unit was under warranty. I was told they could not continue to work on my unit if I was going to go through the warranty because they had no account with that particular company. How would I have known that?! Yes, it would make sense for me to have it fixed under the warranty. Why would I choose not to do that. Waited all day in an 87 degree house for them to tell me this! Technician was here for all of half an hour. I didn't have a choice to not go with them so pretty much wasted my $175. Would have been nice to know this beforehand. Called office to comment on why I wasn't explained this ahead of time only to get poor customer service. If you knew you couldn't provide a service on a certain unit under warranty, why wasn't I made aware of that? And then company still has the nerve to charge me knowing this. Any good quality business, if they wanted to keep customers, would rightfully make it right. Waste of time and money!
Description of Work: maintenance on central air unit
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$175
Sanket D.
04/2019
1.0
heating & air conditioning/hvac
 + -1 more
Bunch of thugs. Guy coming in to fix the HVAC used racist language. Tried calling the manager who was equally rude and unwilling to even apologies for the behavior of his employee. Guess rotten at the top, rotten at the bottom, rotten all the way through. Never again!
Description of Work: HVAC repair and maintenance
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
$450
Edward C.
06/2017
5.0
heating & air conditioning/hvac
 + -1 more
Quality Lennox units with 16 Seer Ac and 95 AFUE heat rating. Removed the old and installed new, including new base and thermostat. Set up and tested both units. On time with the install. Extremely neat with excellent cleanup. All installers courteous and respectfull of our home. Owner, Bob Brauch a pleasure to work with. I should note that previously Norman installed furnace lasted 29 years and the AC unit 15 years.
Description of Work: AC and Furnace replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Stephen W.
08/2016
1.0
heating & air conditioning/hvac
 + -1 more
I feel like they got over on her because they did not need to bring out two guys to do this job and the lady Terri that I spoke with on the phone was rude and had no consideration for her customers.
Description of Work: They added a new air conditioning last year but they never made sure the condensation pipe went to a drain and I had to clean it out for my daughter to make sure it was dry. They said it was not their fault. They came back to my daughters house yesterday and they extended 2 pipes and added 1 pipe for the air conditioning. they brought out 2 people and charged 150.00 per person for every hour they were there.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$800
David W.
09/2013
1.0
heating & air conditioning/hvac
 + -1 more
I used Norman mechanical because they were servicing the HVAC systems for the previous owner. After the first service, a pattern emerged where within weeks of the scheduled maintenance, something would fail. While they were attentive to coming out to fix the problem, they would repeated bill first despite the 30 day warranty on service. They did remove the charges when challenged. For one, the freon level in one unit was "normal" at the service visit, but when the system stopped blowing cold air and they came back 3 weeks later it was low. It was subsequently checked 6 weeks later by another provider and is fine. After many such problems after the maintenance service, I called someone else. Several important items that should have been found, including a failing capacitor, were missed. Additionally, the filters that were installed in 2 units were not the proper size for the unit, allowing unfiltered air through the system.
Description of Work: Norman mechanical serviced my HVAC systems
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
Ronald F.
04/2012
5.0
heating & air conditioning/hvac
 + -1 more
They change the belts and anything that need to be done for the furnace and central air. They are very good. They used to be Norman Sheet and Metal.
Description of Work: Norman Mechanical Service services my furnace and air conditioner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gwynne M.
12/2010
5.0
heating & air conditioning/hvac
 + -1 more
They installed my air conditioner so they came back to do maintenance. Their service is great and they are there when requested. I would definitely recommend them.
Description of Work: They did the maintenance on our air conditioner.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Abe H.
11/2010
5.0
heating & air conditioning/hvac
 + -1 more
Very professional service from the design to the installation. Very courteous service and installation people. High quality all around. Very satisfied with the work. They are expensive (but so is evryone in Bergen County!) but the work is excellent
Description of Work: Several projects-installed Mitsubishi split ductless system; installed new Carrier high efficiency A/C; replaced existing ductwork in attic and reorganized attic space. They also do the maintenance onall my systems
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Mary Ann K.
11/2010
4.0
heating & air conditioning/hvac
 + -1 more
The estimate was a little on the high side. He went up on the roof to look at everything and he was up there for a good half hour. His knowledge is outstanding and he is very down-to-earth. They were good but I just didn't go with them.
Description of Work: Norman Sheet Metal gave me an estimate for replacing my air conditioner.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
3.0
JAMES J.
08/2008
5.0
heating & air conditioning/hvac
 + -1 more
The job was expensive, so that hurts overall. The biggest challenge was that our air handler is installed in the attic and difficult to get at for replacement. The company was on time and job done to specifications. However, we faced an ongoing situation of water leaking from the new air handler over the course of 9 days. The company came each time we called, even once at 11:30 PM. The experience is painful in a New Jersey summer, but Norman was quite responsive to our needs. I am not sure I can ding them in the rating for the challenges they faced installing our new unit. So, while the specific experience was a negative I found their responsiveness, professional level, and their good nature more than compensated for what went on. Would we use them again - YES.
Description of Work: Air conditioner was no longer cooling the house efficiently, then we suddenly had water coming from our air handler and onto the floor. Service call was requested, under contract, and they were there promptly. Decision was made to replace 16 year old air handler - ugh!
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
LUCAS E.
12/2005
5.0
heating & air conditioning/hvac
 + -1 more
I WOULD HIRE THEM AGAIN. I THOUGHT THEY DID A GOOD JOB. I WOULD ALSO RECOMMEND THEM TO OTHERS. THEY DID NOT LEAVE ANY MESS. THEY WERE ON TIME AND PROFESSIONAL.
Description of Work: THEY DO OUR FALL MAINTENANCE ON OUR FURNACE.
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Service Categories
Heating and Air Conditioning
FAQ
Norman Mechanical Services, LLC is currently rated 3.6 overall out of 5.
Monday: 7:00 AM - 4:30 PM
Tuesday: 7:00 AM - 4:30 PM
Wednesday: 7:00 AM - 4:30 PM
Thursday: 7:00 AM - 4:30 PM
Friday: 7:00 AM - 4:30 PM
Norman Mechanical Services, LLC accepts the following forms of payment: Check,MasterCard
Yes, Norman Mechanical Services, LLC offers free project estimates.
No, Norman Mechanical Services, LLC does not offer eco-friendly accreditations.
No, Norman Mechanical Services, LLC does not offer a senior discount.
Yes, Norman Mechanical Services, LLC offers emergency services.
Yes, Norman Mechanical Services, LLC offers warranties.
Norman Mechanical Services, LLC offers the following services: Residential HVAC Service and Installations. Light Commercial HVAC Service. Customized Service Contracts avail. 24 hour emergency service. Able to assist you in all your HVAC needs.