DEAL DIRECT NEILD BROTHERS INC

Mr. Neild, owner of Deal Direct, lives just down the street from me. I viewed him more as a friend and neighbor than as a contractor so when he needed $7500 [my final payment] to purchase material for another job I paid him even though, as he stated to me, "But your project is not done....". Yes, and I recall saying something like, "Well, we're friends and neighbors, it's not like your going to screw me." Well, need I say more. That was the last I saw of him. After several ignored messages and "no-shows" I wrote a letter requesting reimbursement, within 45 days, for unfinished work including gutters [hired another contractor] and all interior walls, and other items [see sample attached photos] so that I could hire contractors to complete my project. No response so it was off to Special Civil Court where I was awarded a Judgement [BUR-DC-002155-17]. Guess he feels no remorse as he drives past my house multiple times each week. I THOUGHT I was a pretty good judge of a person's character,,,,,,,,!

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Mr. Neild was hired to do my bathroom and most of the windows in my home. The windows were completed with no problem until I had a problem locking one. To this day it still doesn't lock. Deal direct was hired to gut and replace everything in the main bathroom in my home. He arrived on the date we agreed on and the work started. Everthing was going well until the tile was installed. All of the tile was coming up the next day. Deal Direct stated to me he could do no more work for me as he would not make any money if he had to make the repair. He walked off the job and left me with an additional $1,500.00 worth of finish work. No running water in the tub. I had to have another company come out to remove all the tile. I had to repurchase the tile and have a professional install it. In addition, when I called about the window I was ignored. I left 3 messages.

Excellent! We could not be happier with the finished kitchen~ Rays' attention to each detail and his problem solving skills made the job go much easier than we thought. As with any major remodel job there are always hurdles but Ray is there to solve each and every one of them. We felt each of the sub-contractors he used were trustworthy and we felt comfortable leaving them in our home while we were at work. Additionally, we learned that to do a kitchen "right" is more work than we initially thought. He does not "shortcut" the process. He cares about the final result and does whatever to make the customer happy. I would recommend Ray to anyone seeking to build a "dream" kitchen~ We got ours!

The roof has been the problem. I have had 4 leaks in the roof, which was supposed to have a warrenty of 30 years. The last leak was around the metal chimney, which was supposed to have a new collar placed at the time of the new roof. Ray Neild came out the first time and placed alot of goop around it so it would not leak..but that did not resolve the issue, it leaked a little while later..Ray than told me to get a new metal chimney and gave me a name of Chuck kennedy who came out for 300.00 to replace a metal stack.... guess what it leaked again. I called Ray Neild and said what is going on it leaked again, and asked is it the roof or the chimney he told me to call chuck kennedy. Well he came back out and said he fixed it. Guess what less than a year later its leaking again...and the bigger issue, neither of them will return my call. So I guess their warranty does not exist, and I will never refer anyone to Ray or Chuck Kennedy.