Bedrosian Industries

I was leaving on a business trip in the afternoon, and I called Bedrosians in the morning to start explore potential providers. I chose them because of the comments on Angie's List, and I was planning to explore a few companies. Mark Bedrosian said he could come to my house in an hour. When he walked in, he started to comment on my rugs -- what kind they were, what was wrong with them, what was special about them. It was as if they were his friends. When he said he could take them away right then and there, I did it: no reference check other than Angie, no comparison shopping. And I was so pleased. He communicated with me by email while I was away, giving me updates on the work. They held the carpets while some work was done in my apartment (no cost). He scheduled their return exactly when I wanted them. They came back glowing, color restored, edges seamed, with new mats underneath. Work on oriental carpets is not cheap, but I felt their prices were fair. One doesn't do this work often, but when I do, I won't need Angie: just Mark Bedrosian's card. I am a 100% satisfied customer.

I contacted Bedrosian's on 12/4. John explained the process, offered a 20% discount for both cleaning and new pads (Angie's List Member Discount). and scheduled pick-up for the next day. Their men arrived on time and were courteous and careful, moving several heavy pieces of furniture in order to collect my rugs. John called later that day, after looking the rugs over, to confirm the cost of cleaning and providing new premium pads. Delivery was promised for the following week, 12/12. Once again their men were punctual, efficient and polite. Moreover, Bedrosian's did a phenomenal job! One rug had several stains, yet they managed to clean it beyond my expectations. All three rugs look amazing! From my first contact with Bedrosian's, this was a very positive experience. This company is extremely competent and professional, and their prices are reasonable. I would absolutely use their services again and I recommend them highly.

Everything about Bedrosian is awesome - from the phone call to the service. They are the best and there isn't much more to say.

I have been using Bedrosians for years and they always do a good job. It is very easy to make an appointment, though you may want to book early around holidays. I always get coupons in the mail so ask if they have any specials. I always get an estimate before they come and it has always been accurate. They have always arrived on time and are professional and courteous. They do not charge extra for stain removal or stick you with charges you did not know about as other carpet cleaners can do. The carpets are cleaned quickly and they will move small items if you ask them to. I have been very happy with their service.

It went smoothly. Thye came when they said they would and finished on time.

I called Bedrosian requesting information on having my wall to wall carpets cleaned. Joella was very friendly and professional and explained exactly how they worked. I did need to cancel the original date planned and Joella accommodated a new service date with no problem. The job turned out excellent and I was extremely pleased.

I definitely would hire Bedrosian's again. The work was of high quality and the service was prompt and professional. The rugs look terrific!

Rug was cleaned and repaired. New rug pad was purchased also.

Can and picked up the rug the same day. Kept the rug a little longer that initially estimated due to the damage caused by the d*** cat. Very professional, delivered on time, very satisfied.

Arrived on time, removed the rug as planned and returned the next week, on time, and placed the rug back where it came from. The price remained the same as that quoted. It appears that all the stains have been removed and the rug looks better than it had.

They gave me an estimate on the price. They also called me because one of the oriental rugs needed some repairs around the edges and he did an excellent job at that. He is a true craftsman.

I was looking forward to quality service given prior reviews and history of the business. Company was professional and setting up the appointment was easy. The cleaner arrived on-time and I paid the price I was quoted. My major complaints were there was only one person, so no major furniture could be moved to clean areas - but I did expect minor items to be moved. The cleaner made no attempt to move anthing - even a child's toy box. He was in and out in 35 minutes. I found areas near door ways not cleaned (door makes a black mark on the carpet and I needed it cleaned) and even a chocolate milk stain next to a bed untouched. Overall, it was a fair job. I did not pay that much, but I expected more. I would not use this provider again.

tech arrived and totally removed stains from carpet that we thought were beyond repair

Was most responsive to my call from New York City. We arranged for them to pick up the carpet; they were punctual. Rug was cleanred during specified period and they called to arrange for a delivery back to my apartment. It looked like new. Carpet had been cleaned several times by a commercial service in the 25 years I have owned it, but they explained that they had hand washed it -- well worth the cost. It looks great. I have recommended Bedrosians to a friend who was also very pleased with their work.

The Bendrosians were experts on oriental rugs and gave us much valuable information. A great experience to deal with them.

They picked up our 3 Chinese wool sculpted rugs on Monday right at the time promised and cleaned and dryed them and returned them friday AM right on schedule. They were friendly, courteous, efficient and a pleasure to deal with.

From the interaction with Joella over the phone to the men who came to do the wall to wall cleaning to the men who came and laid down the oriental carpet, Bedrosian's was top-notch. They did a great job with all the carpets, and our hand sewn oriental carpet looks brand new. Outstanding work.

The office in Berkeley heights was very accommodating. We had a small window of time to clean the carpets before our new furniture arrived. We were scheduled to the next day. They arrived on time and went right to work cleaning the carpets. Most of the old carpet stains were successfully removed. The job was done fantastically, very professional. We have been very pleased. We would highly recommend them.

I was having renovations done in my condo that created a LOT of heavy dust. I realized I had to get my rugs out of there and get them cleaned (they were overdue for a cleaning anyway). I called Bedrosian and got a real person, John Bedrosian, right away. He was able to rearrange his truck schedule to come get my rugs the very same day as a convenience to me, becasue I was home that day and wouldn't be home other days. I sent one room-sized rug, and 5 smaller rugs, all Orientals. The rugs were cleaned right away, but Bedrosian stored them for me until my renovations were done. They delivered them exactly when I asked them to, and they arrived right at the promised time. Two installers expertly re-layed the rugs for me, which involved moving and lifting some heavy furniture. I also purchased new rug pads from Bedrosian for all the rugs. They are much nicer than the ones I had before,

They were extremely professional and helpful! They repaired my oriental rugs with excellent craftmanship. I can't say anything better than that, they were jsut great! They were extraordinary!

I was nervous about entrusting my valuable oriental carpets to any cleaners, but Bedrosian's is the best. They not only cleaned and restored the luster in 17 different carpets of different sizes badly stained thanks to my dog, they repaired holes and the edges so that they should last another 40 years of so... They were utterly professional, came on time with an experienced crew, took pictures of where the carpets were. Told me which carpets could be fully restored and which were problematic, and supplied new pads for them. Mark Bedrosian KNOWS and loves rugs. He treats them as if they were his own. If you have valuable orientals, I would feel totally confident entrusting them to him and his family company.G

We inherited a number of very good oriental rugs that really had never been used. We used them and the dogs managed to get sick or pee on each one almost as soon as we put them down. After a couple of years we decided the carpets needed to be cleaned and put away until such time as we don't have dogs treating rugs like outdoors. A Bedrosian - I think it was Mark - came to our house when they said they would, rolled them up, took them away and returned them beautifully cleaned - and repaired where necessary. Hand cleaning is expensive. I rated them B because it is expensive and I would like to pay less, but cannot imagine getting the service and results we got for less money. The work is worth the money. Punctuality got a B because we had some communication problems about when to return the rugs. This was nothing serious, but we crossed signals a couple of times. We did these cleanings at two different times. Some of the rugs were out of town and were brought back to Ardsley and a second round of cleaning took place. The Bedrosians have been around for a long time. They correctly identified the rugs and knew all there was to know about them and what they needed. They pointed out some areas that were going to change even with hand cleaning as many of the dyes are not color fast. The changes were minimal. I felt very confident turning these treasures over to them and they certainly lived up to or exceeded expectations. I know repairs were done - but I can't see them without close examination.

They arrived on time and went right to work cleaning the carpets. They finished timely and went over any spots that remained . They did a great job.

They were very professional and very satisfied with their work. First time I have been satisfied with a carpet cleaning company that I have used. I would highly recommend them.

The carpet stains removed were in line with what I expected based on carpet cleaning by other providers in past years. I have never had upholstery cleaning done before, so I had nothing to compare it against. The couch and chair which sometimes were used by my young kids as an occasional "snack table" were cleaned well. What I think set Bedrosian's apart was their customer service. The cleaner came at the appointed time. During the carpet cleaning process in the family room, the carpet pulled away from one of the walls. I pointed this out to the technician before he left. I was told that once the carpet dried, there should be sufficient slack to tack it back. I was asked to call once the carpet dried. However, the carpet seemed to continue to move or "shrink" away from the one wall by a good inch from the original position. When the carpet installer stopped by, he used the standard carpet stretcher which didn't make much of a difference. He returned with a special carpet stretcher which resolved the problem. It appears that the original carpet installation was a bit lacking and one area was missing the carpet tack strip. In order to make things right, Bedrosians purchased the new and larger carpet stretcher which they didn't have. In all they came out to my home 4 times -- once to clean, a second time to remove several spots that didn't come out and then two more times to fix the carpeting. The one drawback with the carpet cleaning was the duration of the carpet drying time. It took about 3 full days total. The weather was good so the patio doors to the family room were open during the daytime and a fan was used to help with air circulation. Upstairs bedrooms had the windows open during the day. However, the carpet was still considerably moist (socks got wet) for 2 days. Not sure if this was result of the plushness of the carpets in the bedrooms or simply that is how long it takes but seemed a bit long.