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Plumbing and Heating

1.0(
2
)

Plumbing, Drain Cleaning, Sewer Cleaning,

... +4 more

About us

Crossroads accepts all major credit card, checks and cash. We serve homes, apartments, restaurants and national companies. You will see our techs in the malls and restaurants in our area making plumbing repairs. Boilers, water heaters, sewer and main water lines repaired and replaced. Check us out for coupons worth up to $100.00. Mention Angie and you will receive a coupon from Crossroads.

Business highlights

40 years of trusted experience
Emergency Services Offered

Services we offer

Crossroads serves Northern New Jersey, Rockland County, and Southern New York. We are trained to repair all plumbing and heating parts and equipment. We clear drains and main sewer lines, floor drains, roof drains and ground drains. Install sump pumps, boilers hot water heaters, tankless heater. We service everything that we install

Amenities

Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

1.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Write a review
Showing 1-2 of 2 reviews
Susan A.
06/2012
1.0
plumbing
  + -1 more
The guy didn't know what he was talking about.
Description of Work: Bryan from Crossroads came. Clearly we had a problem with a leaking hot water heater. He took a look at it and said I've been doing this for 5 years and there is no problem. I WOULD NEVER USE THEM AGAIN!I followed up with another plumber in the area and he diagnosed the problem and fixed it within a week.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$95
Robert M.
05/2012
1.0
plumbing
  + -1 more
They were terrible. We had a lot of trouble when we first moved here. We used the local plumber and he was horrible. He caused a lot of damage and didn't show up. He overcharged us. We didn't have a choice because he was used under contract by the previous owner of the home. He was really bad. He kept saying that it was a line from the basement out onto the street and it wasn't. He wanted to clean it but he dropped the cover into the pipe and clogged the pipes. I would give them triple Fs for his work.
Description of Work: He came in to fix some problems we had when we moved into our house.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$400
Response from Plumbing and Heating
Crossroads responded to a clogged main line at the customers home. When the tech arrived he attempted to clear the line and there was a foreign object lodged in the sewer line that the tech had a hard time clearing but he cleared the line. The homeowner was notified that this problem may reoccur. Within a weeks time the homeowner called Crossroads back for the same problem. A senior service tech went to the home and attempted to clear the main line. He could not clear the clog due to either a broken line or a foreign object in the line. After working at the clogg and ruining 2 steel coil cable sections the Sr. tech determined there was a possible break or foreign object in the line. The Sr. tech was able to get the line running again but let the homeowner know that this will occur again. Within a few days we were back at the home for the same reason. At this point Crossroads had determined to have a video camera inserted into the line to have a positive identification of the clog. The home owner was resistant to paying for the camera because he wanted his home warranty to pay for a new sewer line when the home warranty company already denied the claim due to, a foreign object is a non covered item. The homeowner was wanting Crossroads to replace the sewer line from the house to the street, however it is company policy that when this type of occurance takes place there must be a video camera of the inside of the pipe. While these determinations were going on, Crossroads was going to attempt to clear the line for the third time so the homeowner would have use of his facilities. Due to the removing and installing of the clean out plug the cleanout plug wore down and when the helper began to remove the plug, the plug fell into the sewer line. Since the line was in need of some sort of further service, whether total replacement or spot repair, and since Crossroads was waiting for an answer from the homeowner regarding the use of the video camera to determine what the next course of action would be, Crossroads was 'on hold'. The home owner then decided for Crossroads to replace the line with no video camera. Due to Crossroads company policy, Crossroads did not return to the home due to the homeowner not willing to cooperate with the second determination which was to have a video camera put in the line to determine the cause of clog. We apologize to the customer for any inconvenience.

    Contact information

    unknown, Bergenfield, NJ 07621

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 1:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Plumbing,
    Drain Cleaning,
    Sewer Cleaning,
    Natural Gas Lines,
    Kitchen and Bath Remodeling,
    Water Heaters,
    Heating and Air Conditioning

    FAQ

    Plumbing and Heating is currently rated 1 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 1:00 PM

    Plumbing and Heating accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Plumbing and Heating does not offer free project estimates.
    No, Plumbing and Heating does not offer eco-friendly accreditations.
    No, Plumbing and Heating does not offer a senior discount.
    Yes, Plumbing and Heating offers emergency services.
    Yes, Plumbing and Heating offers warranties.
    Plumbing and Heating offers the following services: Crossroads serves Northern New Jersey, Rockland County, and Southern New York. We are trained to repair all plumbing and heating parts and equipment. We clear drains and main sewer lines, floor drains, roof drains and ground drains. Install sump pumps, boilers hot water heaters, tankless heater. We service everything that we install

    Contact information

    unknown, Bergenfield, NJ 07621

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 1:00 PM