Air Experts Heating, Air & Plumbing LLC

Situation was easily understood

Today, Air Experts replaced the 2nd-floor HVAC system (furnace, coil and condenser) of our home. Sales/point-person Neil Prasad did a great job answering all the questions/concerns my wife and I raised, and finalizing the contract. Heâ  s very responsive, courteous and focused on client satisfaction throughout the process. He gave us 4 options from which we picked a good enough Rheem system with a 10-year labor warranty. The price was less than what a competitor offered with even a shorter warranty. The zero-interest, 18-months financing was a huge benefit. Doug delivered the parts early, while installer Edik, assisted by Arthur finished the job in the promised 6-hours. Edik was able to answer all my questions and demonstrated how to change the filter and operate on the thermostat in a clear manner. I highly recommend Air Experts, Nealâ  s and Edikâ  s work. They know their stuff and were able to get things done, with minimal hassle.

Have been working with Air Experts for a couple of years but have decided to move on. Of course, it is a business but overcharging became the norm instead of the exception. $1000 to install a pump on furnace. $600 for burner cleaning. Questionable tactics from sales team and exorbitantly charging (twice) for coolant for a failed component that was under warranty. And they wanted to bill for the component even the unit THEY installed was under warranty. Shop and compare.

Very good company and a great job and fast. Great value for your money.

Good quality work, but costly

Paul C and Alex L were very good, they explained everything and cleaned up everything before they left.

Installed ductless air conditioning. They were fast, efficient and easy to work with. Weâ ve had other contractors here since the installation and every one of them was impressed with Air Experts quality of work.

good prompt and reliable

Very friendly and personable. Knowledgeable also.

Explained everything from start to finish

Routine maintenance. Quick but thirough

Happy with everything

Very knowledgeable and explained everything

We also installed a new air conditioning unit along with the new furnace. I

They were excellent and cleaned up after they completed the job. Very courteous.

Very professional, did outstanding job , would highly recommend

I have used this company several times for both heating and air conditioning problems. They are excellent!! They come quickly, communicate clearly & always fix the problem. Their answering service is very kind & responsive. Look no further. This company is great!

Excellent experience from start to finish. We are glad we chose this company.

I had to replace the forced air heating furnace. The consultant, Kevin Gulrich,,explained everything clearly, offered several options and quoted the prices for all the options very clearly. The quotes were reasonable. The technicians were very professional , friendly and did the job efficiently. They took great care to keep he entire area clean and even fixed a door hinges in one of the door in my house which had nothing to do with their job. It was purely a friendly gesture which I appreciate very much. I am very satisfied and highly recommend them

Sales rep was honest and gave me options other companies didn’t think of. Products were top quality. Wish install was only 1 day, but it was very hot and they were clean in their work. Very happy with work after having it for the first summer.

After 33 years of solid service, our central air conditioning system failed on one of the hottest nights of the summer. After spending two hot, sticky days in an extremely warm home, we scheduled appointments with several local HVAC installers to see what options they might offer us for a new system. Happily, one of the companies we found through Internet research and ratings on Angie's List and HomeAdvisor was Air Experts. One of their salesmen, Kevin, was at our house the same morning I submitted an online request for a consultation, and he presented my husband and me with several affordable options for our older home. After hearing from the other companies I had contacted, we found that proposal Kevin prepared for us was the most thorough and affordable of all we received. As soon as the final consultation ended, we contacted Kevin and told him that we wanted to proceed with Air Express. He was able to send me all the required paperwork for review and signature that night, and amazingly, he had installers at our house the next morning. The installers worked diligently for many hours to remove our old unit and install a new one; and my husband and I slept quite comfortably last night with our new air conditioner running quietly and efficiently. Thank you, Air Experts!

Everything went great, Kevin the sales rep was great & the ladies on the phone sorry I forgot their names very helpful and pleasant, and Karl who installed the boiler was very professional and explain everything to me he was great, very happy with my experience

They charged $343.00 to replace a $20.00 capacitor. It took less than an hour. I asked for an itemized bill, they refused to give it. I guess they charged $320.00 per hour for labor.

Friendly, knowledgeable, efficient

Throughout the entire process, every rep, I dealt with was courteous and professional. The installation tech was knowledgeable and also left the place clean when done. A month later and the new system is working perfectly. I highly recommend this company.