Pitstop Appliance Repair

Josh from Pitstop Appliance Repair does a fine job. He's clear and set expectations.

119.00 was high compared to most competitors and couldnt be used toward repair. While serviceman was nice, he didnt realy look deeply into issues. He glanced at icemaker, noted frost and said i needed a new icemaker. With labor it was over $300. Turns out fill tube was blocked with ice and water line on back of fridge was cracked. Fixed myself with blow dryer and new tubing. He looked at interior of dishwasher only. Said it looked clean, sometimes dishwashers smell and to simply buy cleaner tabs. Turns out drain tube was installed incorrectly, backed up with food debris causing it to leak and create the odor. The cost wouldnt have been too bad had he done an actual diagnostic. A cursory “look-see” resulting in two wrong diagnoses was disappointing, to say the least.

They did a good job, and were very responsive.

I made an appointment at 205pm for 4pm same day! the technician was here at 406pm. he took the top off the soap dispenser and reassembled it. 10 minutes and he was done. great service!

Technician came prepared and quickly fixed the issue.

The service man that came out did an amazing job. This was my first time using Angie's List and I am really impressed. I had called about 6 places as we are located in an office setting and no one was available to come out right away but PitStop did. Will be using the services of PitStop going forward.

It required two visits as two different parts turned out to need replacing. The machine started leaking again two days after the first visit. The repair technician would not remove the dryer and stacking kit--I had to get someone else to come in and do that before he returned to do the second repair, and then I had to bring someone in again to re-stack the dryer. While I understand that it takes more than one person to unstack and stack a dryer, I think the repair tech should have had a helper available instead of making me make the arrangements to bring someone else in twice.

The repairman diagnosed the problem as a faulty water sensor, but did not have the part with him to fix it. The part came in quickly and he repaired the machine. He explained everything in detail. I was happy with the service. I liked being able to schedule the appointment online.

Very professional. Josh was on time and gave us a good idea of the problem. Due to his cost estimate, and as the fridge was still under PC Richard extended warranty, we used their free service.

Perfectly. We told him in advance what we needed and gave him the model number so he could order the parts and make only one visit. He has always been super-attentive to doing ONLY what's needed, and EXACTLY what's needed, to solve the problem at the LOWEST cost possible for a professional repair. He has certainly earned our trust (and our continued business). We are very grateful.

Excellent. The vendor is a true professional. Diagnoses were explained thoroughly, thoughtfully and specifically. Parts needed to be ordered; pricing was reasonable and estimate was well-communicated. Follow-up visit occurred as scheduled.

Great - they came out and checked what was wrong, ordered parts and gave my dryer new life.

The owner, Josh, came to diagnose the problem. He was very knowledgable and provided several options to choose from. After I made a decision, he ordered the part and installed it a few days later. No hassles. Overall a very good experience.

Went excellent, never had a more knowledgeable service person...arrived promptly, diagnosed dishwasher issue within minutes, Ordered part and repaired a few days later (again arriving promptly) quicker then I've ever seen a repair done once part arrived a few days later. My dishwasher is now running like new! On the dryer, he walked into my laundry room immediately diagnosed that there was a ventulation duct that needed clearing, not a repair by him. He was nice enough to not only honestly diagnose the issue which meant him receiving no further work, but gave a me a recommendation for a service company to clear the ventilation ducts for me. This was the most knowledgeable and professional repair person I have ever worked with...WOULD ABSOLUTELY HURE AGAIN!

Josh came out quickly, and knew immediately what was wrong and how to fix it. He even had brought the necessary parts, based on my description of the problem. The repair took only a short amount of time, the price was reasonable, and the oven has been working perfectly ever since. Thanks!

Josh was very knowledgeable and explained the repair is very simple terms... Cost of the repair of my gas dryer was less than expected. Pit Stop is very reliable & honest.

Their online scheduling was easy to use. Able to see available appointments and schedule for the next day. They offer a 2 hour window (instead of competitors 5 hour window). The base charge for the service call was $79 which was $10 more than the competitor who had the 5-hour window for service. Competitor could not arrive for 3 days. Pitstop was able to come the day after my call. The technician arrived on time and was very professional. He explained they do all kinds of appliance repairs so I will keep their number for future needs.

After having a number of bad experiences with "factory authorized repair centers", I contacted Pitstop after reading a number of its reviews - figured it was worth a chance. The technician, Josh, called to advise me that he was stuck in traffic - and would be here shortly - and he also added "it sounds like an easy fix, so it will probably only take me five minutes" - he was wrong - it took seven! Josh was incredibly knowledgable and I felt extremely comfortable with him right from the start - after all, not everyone would even have the courtesy to call and say he is running late. In fact, he was only late front he original window by five minutes. Josh, as stated, made the preliminary repair - which is a stopgap - a part is needed. Pitstop has promised to send me a quote quickly - and once the part is ordered Josh will be back to install. I was incredibly pleased with Pitstop and would highly reccomend to anyone in need of an appliance repair.

Range hood and dishwasher were quick fixes, and both have continued to work trouble free for months now. The built in microwave was expensive and only 2 years old, but proved unfixable and we are working with manufacturer now regarding replacement. Pitstop didn't charge me for the microwave repair since it ended up being not fixable, even though it took some time and effort on their end before coming to this conclusion. These guys know a ton about appliances and I find this company very helpful, easy to make appointments too.

Josh was great- He was courteous and prompt and I would definitely call Pitstop for all of my appliance repairs from now on.

Our water dispenser on our fridge was leaking. We had Pitstop out twice over a two year period to look at it. The same guy came out both times, was on time and very nice, but both times told us there was no way it could be fixed. We had another company come out, they suggested a fix, we said we'd give it a try, and we have had no problem since (6+ months).

They struck out on their first visit. The repair person said he would check the internet on a site of repair people. Two weeks went by. I called the office and we found that a kit was required to do the repair. They returned in a couple of days and successfully eliminated the noise from the door. So, did it get fixed - no and yes. But it took some doing. We would problably call them again for other applicance work, but would be firm in requiring a plan if they are not successful.

I've had bad experiences with other appliance repair companies, one well known brand name included, and when my dryer broke I decided to join Angies list and hire Pitstop Appliance based on their rating. Pitstop arrived the next day, one hour after the on-line selected appointment time (2 hour window) and fixed the appliance promptly. I plan to call them again when the next appliance needs repair.

I was having trouble with my LG Refrigerator. It seemed like the compressor was running more frequently and it was very loud. Sounded like a jet engine in my kitchen. I consulted the owners manual and it suggested cleaning the condenser coils. I pulled off the base plate and stuck the vacuum hose as far as I could. That did not fix the problem. I decided to call pitstop to get a professional diagnosis. The technician showed up after my 2-3 p.m. appointment and started looking at the refrigerator. I explained to him what I typed above. He opened the doors and felt that the unit was warm and said that it sounded like it was working harder than normal, causing excess heat. He told me that I actually had to pull out the fridge, remove a panel and then vacuum out the coil from there. I said to him, "that's not what it says in the manual" and he told me "the manual is wrong". I found this to be pretty odd. Now this is no fault of the technician, but the previous owner of my house bought a refrigerator that was too large and he solved this problem by not tiling under it so that it had enough clearance. That meant that rolling the refrigerator out was not easy and would damage my tile. He said they try to limit liability so he wasn't about to perform this cleaning. I said, let's give it a try I don't care about the tile. After a few half hearted attempts I said to forget it. I paid my service call fee and he went on his way. Well, it's been about 3 weeks and I finally was able to get the refrigerator out. To my surprise the back of the unit was in near pristine shape. No dust bunnies, no caked on crud, not much of anything. I vacuumed out everything that was accessible. I put the refrigerator back in the slot and sure enough, still sounds like a 747 jet engine. I have to believe that I have a faulty component that was not properly assessed. In retrospect, I'm surprised the technician didn't have any tools with him that could have been used to move my refrigerator. Oh well, that's my luck. In response to your response. I did take off the lower rear cover to expose the coils. I ran the vacuum hose over them anyway, but they were not dirty.

Conveniently booked on-line. Managed expectation by email and ordered the necessary part and quoted a price even without having to come by. Once the part was in, the work was done quickly and efficiently. The technician was very knowledgeable and answered any questions.