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"Could not be happier with the jobs Dino and his crew did for us. Honest and reliable! They replaced our old corroded chimney chase with a stainless steel one. They replaced the gables on our house and even power washed the entire exterior of the house. Prices were fair and they worked incredibly hard and efficiently. A++++"

"Booking the appointment was fine the problem began after my new dishwasher was installed. The kickplate was mistakenly thrown away by the plumber. It wasn’t detected until another plumber from Garon T came to finish connecting the sink and insta-hot. He apologized and assured me that they would resolve the problem immediately. That never happened, I called repeat talking and leaving messages to Pamela. Who would apologize but never resolve the problem. Two weeks later, asked what is taking so long and to speak to someone further up the food chain. Spoke to a supervisor who explained this was the first she was hearing about it. Another week and a series of phone calls which ended in insincere apologies. At that point, I had enough contacted the manufacturer myself and received the kickplate in a few days. Then I received this text from Pam. “Hello,This is Pamela with Garon T Plumbing, Heating & AC. Hope y’all are doing great today. Just wanted to touch base to advise that I don’t yet have the arrival date for the kickplate. I apologize for the delay and will let you know as soon as I know. Thank you - have a great weekend!” I replied we already have the kick plate and after three weeks of terrible customer service the issue was resolved. It’s a shame they have such appalling, customer service. We had plan to use them for additional work, however, with customer service unable to resolve a simple problem I’m not sure if I trust them moving forward. Since posting this I have not received any response from Garon T not even an offer to finally install the kickplate."

"Let us preface our review by saying we have an older home which had very specific needs and limited space to work with. It should also be noted that all of these projects needed to be precisely timed around a concurrent foundation repair (I-beams encased in concrete being placed along all of the walls in our basement). Over this past year, Chapman Brothers completed the following repairs for us: -conversion from oil to gas heat (steam oil boiler to gas combi unit - all in one boiler/water heater) -oil tank/water heater removal -steam pipe removal along all walls in the basement -removal of steam pipes and conversion to pex water lines to all radiators throughout our home -chimney liner install -complete air conditioner/condenser replacement/associated electrical work -duct repair -sewer line replacement -2 sump pump replacements (1 with complete battery back up system and pipe repair) -plumbing for washing machine relocation -water main pressure regulator and shut off valve replacement -gas line relocation to accommodate the angle irons needed for the foundation repair -sill **** replacements ...and I probably forgot a thing or two... Reliability, communication and punctuality were key to working alongside the foundation repair company, gas company, water company and town - all while allowing us to keep our sanity through such a big repair. The concurrent foundation repair made this a complicated and unique project to begin with, and our living in the home with a 1.5yr old while all this was going on just made it that much more interesting. For example, most of the plumbing needed to be temporarily installed before putting in the final piping, so we could live in our home while this all went on. Chapman went out of their way to make this happen with no interruptions in gas/water/waste removal service. Also, ultimately all the plumbing/gas lines needed to be run around or over the i-beams placed along the walls-but neatly-so we didn’t waste too much space because we were refinishing the basement again. Some work needed to be slightly altered and redone after we hit some “bumps in the road” with our other repairs. Annoying but true, and without hesitation or complaint, Chapman redid the things we needed redone. We had a 1.5yr old running around and they worked around and humored him every chance they had. Needless to say, there were a lot of factors that made our project anything but easy for anyone. But Bill, Tom and team did everything they could make all of this as easy as possible. They were thorough, organized, productive, clean, punctual, patient, reasonable, flexible, and most importantly honest and kind. Their attention to detail still impresses us. Who knew plumbing could be so clean and organized?! Melissa in the office was also really great with scheduling - super organized, patient and accommodating, it helped with all of the coordination involved with the project. The clever ways the guys found to work with what we had with was impressive / in-and-of itself. Further, these guys didn’t come in here trying to sell any fancy fixes or promise us the world. They came with obvious years of experience and, frankly, just helped us make everything work the best way it could for us and our specific situation. There’s something to be said about having a job done correctly, but it’s something totally different being able to say you had it done right the first time (Any homeowner who has had subpar work done knows exactly what I mean by this.). Bill and his team became a huge part of our lives over this past year and we respect them and their work more than we can say. These guys had countless hours of work ahead of them yet never hesitated to stop and answer a question we had or offer a suggestion on a way to make our project work better and within our budget. They were punctual, used their time wisely and productively, yet didn’t rush in and out carelessly. What I think is even more important to emphasize is that I can honestly say I trust chapman brothers. As a homeowner I would typically feel vulnerable saying that about a contractor, but not for a second when it comes to Chapman. They are good, honest people who show absolute pride and craftsmanship in their work. They have something many people don’t; years of skill and experience under their belts along with pride in their work. They aren’t rushing around to make the next dollar. They do quality work and find themselves with clients for life. They are most definitely experts in their field. Needless to say, my family and I will be lifetime clients of chapman brothers and will continue to refer them to everyone we know."

"After two weeks of trying to diagnose the problem with my heating system, it was determined that I needed to replace the system. Although this was not the answer that I was looking for, it was the right answer and decision. From the technicians who determined a replacement was needed, to Phil Grego who coordinated the replacement installation, to Miguel and his coworker who worked quickly to replace the system, it was a flawless coordinated effort to restore a working heating system in my house. All representatives from Arctic Air were respectful and informative. An extra shout out to Phil who was able to get me on the installation schedule quickly."

"On time, completed work efficiently."

"Great job guys. Lovely working with them"

"It was a great experience. Technician was very knowledgeable, neat and considerate. Returned to complete the job within a few days. Very prompt"

"Excellent job??????. Excellent customer service and very courteous. Left work area very clean and tidy."

"Rob was great. Very responsive and helped me out big time with a broken pipe in my kitchen. Called on a Sunday and he was here a few hours later. Very satisfied!"

"They were on time and very thorough in locating the leak and source. I'll definitely hire them again for any plumbing work!"