Stateline Waste Management

This review was left only after many attempts to resolve the issue were made unsuccessfully. Company has forgotten to pick up our trash on several occasions. Poor communication based on failure to answer phone for most of the day, failure to return messages and uncaring attitude about customer concerns. I remain uncertain that they will even refund our prior payment as they made no confirmation that they would.

So I feel the need to leave an honest review for this company. I left a review for them on google and they responded to it trying to make me look bad for not paying when my trash wasn't picked up several times. Trash pickup from this company is spuratic. They would pick up one week the next maybe they would maybe they wouldn't. Trash would be throw in the yard when I came home from work. One time I peeked my headout the window to watch the trashman back his tiny truck into my driveway and then proceed to weed through my trashcan and only take certain objects. In addition to this I complained via phone and email asking why my trash would not be picked up. Here is a response they sent me from one of these times "I just touched base with the driver on that route and he sent me a picture. It looks like your trash is about half way in the driveway and not out at the curb. While we try not to be picky, the trash does need to be at the end of the driveway for liability reasons. Unfortunately, we've had other customers really give us a hard time coming onto their property and Mike tells the guys to err on the side of caution and stay off customer's property. If you can bring that to the end of the driveway, the guys will be able to get that no problem for you. Thanks for your cooperation and have a good evening!" This is ironic becuase they back in the driveway to pickup. Also ironic becuase with a single car driveway we can't put trash in the middle of our driveway or we couldn't get out of the driveway. Let it be known that they are not who they appear to be.

unknown

They have always been very professional and flexible, allowing me to switch up weeks if I miss a week (which happens more often than it should).

Dependable and a great price, what more could you want?

We can only speculate, because we were never contacted (that we're aware of) by the company or owner, but we suspect there was an issue with payment for services. Our account was in my wife's name and probably set up using her email address at her job, which she recently left. We assume that if they tried to contact us, that was the only method of communication they tried. As was pointed out, using the "contact us" form on their website, they had several other options for communicating with us which we are positive that they did not utilize: calling the phone number associated with our account, leaving a note in our mailbox or on the door of our house, knocking on our door, or even leaving a note on the lid of the trash barrels. They were also provided with a current email address by my filling out of their form and, again, no communication. As I explained on their form, we didn't expect them to provide service for free but we did expect them to make a reasonable effort to contact us if there was a problem. Short of telling them verbally or in writing that we had no intention of paying them, their behavior was completely unwarranted, spiteful and unprofessional.

First time living in a location without city trash pickup. Looked at the 5 or so options in my area. Overall they were all very pricey except this one. While pricier than free which is what I'm use to, it's the best price. Additionally, when I emailed they responded within about 10 minutes, was able to setup all over email without needing to call. (I hate calling people). Accepts AMEX so I can get the points. They emailed once to say there pickup would be a little behind which was nice. It's a new startup and I will happily stay with them as long as they remain the cheapest. If another where the same price or just ever so slightly cheaper I'd stick with them.