POLICY WELL & PUMP

Very prompt service, diagnosed the problem and explained everything.

Good. Adjustments were made and 10 bags of salt were delivered.

Installation went very smoothly. Install technician was great, very helpful and professional.

Brian and his team were professional and responsive. They offered us several options without pressuring us in any particular way which we appreciated. Overall quality of work was excellent.

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1st I will say that the most recent (10/30/15) technician (Jarrod) is extremely polite and answered all of my questions during my annual maintenance appointment. I felt that he did a great job. HOWEVER, in the previous years, the technician that was sent was stoned, as in glassy eyed and wreaked of marijuana, and came in chewing tobacco. He was degrading and argumentative when I asked questions. He insisted that my water must smell like rotten eggs in the morning, although it doesn't and didn't when he was here. He also reset the program on my pump so that, unknown to me, it back-washed anytime we used a specified amount of water. This meant that it would happen during the day while using tap water or flushing of toilets so that dirty water was being used and drank and resulted in staining my 2 brand new toilets. Thankfully, he has not been sent back to my home. On 10/30, I mentioned to Jarrod that I was pricing water pumps in order to increase water pressure into my home. Jarrod told me that Policy does this type of work and would send someone out for an estimate. On 1/8/16, I had 2 technicians come out to evaluate and estimate the job. They said that I needed a new pump, drive, wire and tank at a cost of $5540 or $6440 (depending on which HP that I chose) and that it would guarantee 25% increase in water pressure. I was ready to hire for the job when my husband suggested that I get another estimate. Today, we had another reputable company come out to see about increasing water pressure. At first glance, he told me the pressure gauge was broken. He replaced it for $40 and then proceeded to increase the incoming water pressure from 40 psi to 70 psi on the regulator. My water pressure increased immediately!!! It cost me $200! I'm sure that I will eventually need a newer pump but really?? Why not increase the pressure, as I had asked, and then give me the price to upgrade when mine is actually needs replacing? How could Policy even evaluate the pressure with broken gauge??

Quick response to our "no water" problem on a Saturday morning. Tech tried to walk me thru a solution to problem before sending the team out, but since it was a new system to me, I was unable to figure out where/what needed to get reset. The techs arrived in about an hour, reset the system and showed me how to do it next time.

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Installation went very well, cured our problem.

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It was a straight-forward job of removing the old tank and installing a new one. The crew was fast, efficient and professional.

Pump failed at 4:00 yesterday afternoon (of course late in the day). They had a crew out within an hour and they diagnosed the problem and pulled the line and pump out and staged it for installation of the new pump the next day. Three guys showed up first thing the next morning and installed everything as scheduled and cost as quoted, couldn't have gone better (unless it was for free).

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The filter was installed and ok. As for the leak the tech said it was spring ground water coming back through the hole in the foundation...should subside he said. A month later we were in a drought and having the same leak. The same tech returned and said to my husband "dude you have a leak" no really...should have checked it the first time. They then told us it would take a few weeks to get a crew out here to dig it up....they told us to shut off the pump after we were done using the water so it would not flood our basement. That would wear out our pump...but they did not care. We kept calling them and they did not have a crew yet. We finally called another small firm in Windham and they had a crew out the next day and dug it up and did a beautiful job. They leveled it and fixed our lawn nicely. We were very happy with them but Policy does not care and is unreliable. The other company was located on Ministerial road in Windham.

It went very well. They were here within an hour of my call. They assessed the problem and replaced the well pump. They were done in a little over an hour. They were very patient with all my questions. My last well pump that Policy installed lasted 20 years. Let's hope this one does too!

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It was great. They were prompt, professional, and informative. We were very please with the service and will use them again

We had an issue with our pump and called Policy for help, they answered promptly and we're very nice. They sent out Skip, by the way very friendly and knowledgeable, he was here quickly and solved the problem easily. We now have water and information on possibly upgrading the system.

They came out first thing in the morning on a holiday. Came right out and they charged us a reasonable amount. They did a very professional job.

My well pump went after 11 years, they came right out and got a new one put in within a few hours. They also diagnosed the builder had put in an expander tank that was not big enough for the house..and replaced that. No problems ever since!

All went smoothly and professionally!

They gave me an estimate on this service. I had not fully decided on this yet and then when I called back a couple of days later I told them I wanted to schedule this. I needed the service done quickly due to not having water. They were not able to move the appointment up and they were not able to do the excavating work that was needed as well. They told me I would have to get someone else to do the digging.

Called for emergency service on a sunday. Tech's showed up in an hour. The pump motor would not run. After removing pump and wire harness found there to be a break in the wires. Wiring was old and the whole harness assy needed to be replaced from the well head to the motor. They checked the motor and found it was showing some wear and was also 17 years old. Told me a flat rate of $1600 to replace complete set up. They repaired it and was working perfectly. I looked up online and found the pump sells for $350 and about another $100 for the wires. That leaves $1250 for 2 tech's labor and about 2-hrs work. Seems very high. $600+ labor each for 2hrs?? I didn't have a choice. The wires amd pump with the 800 ft of hose was all over the front lawn. I don't think I will use them again. I delayed reporting this as to wait to see if I had any quality of service issues with the pump over the winter resulting in more money spent. It is still working fine.

Policy scheduled a time and showed up promptly, diagnosed, and fixed the problem in under 30 mins start to finish. The problem was the companies billing policy. They sent two technicians out and charged us a $35 service call fee, then $60 an hour for each technician. A fair price would have been to charge us the minimum $60 a hour for one tech, since the were only here 30 mins. This would have ensured repeat business.