SERVPRO

Made many promises that weren't kept. Lack of professionalism. Project manager was worst than a used car salesman. Expected expertise missing. Many instances of frustration and disappointment. Other locations may be better. I would stay away from this one.

They did a very nice job. They showed up when they were supposed to. They did a very good job.

It went horrible. My sellers decided to use them for water damage due to freezing pipes because they were out of state and couldn't deal with the insurance company where Servpro said they would. Why wouldn't they! Servpro is paid on commission and the bottom line is what drives them, not quality or high standards. Instead of using local reputable trades people they hire hackers at the lowest price to do the work so their profit is high. The first hacker they hired painted all the walls. The painted the picture hooks, they got paint on the trim, on the stone fireplace, everywhere. This was a $320K house. They got paint all over the floors (hardwood) and furniture. The broke a vanity, a vanity top, lost a kitchen cabinet and countertop that they removed for reasons only known to them. The used low grade replacement materials claiming this was the grade they took out. It wasn't and the flooring person (thank goodness he was honest) verified that the materials used to fix issues were substandard for the work needing to be done. I have made numerous phone calls and numerous e-mails begging then threatening for work to be of higher standards and completed. To date we still aren't completed. They say they have gone above and beyond their responsibilities but the issues were created by the subs they hired. They cut corners in quality where they can get away with it to make their bottom line look better. They put no urgency behind their work. This house is for sale and they kept it off the market for over 60 days when this work should have been completed in no more than 4 weeks. Here we are about 100 days in and still not done. I have never in my life dealt with any company who seemingly cared less and has been so arrogant and condescending. Can't wait to see their response to this. People, this isn't even my home. If I weren't vigilant in monitoring their work, my sellers would have been left with substandard fixes to their home. I am a Realtor who is not getting paid for any of these headaches but I am also someone who cares about my clients and due to unforeseen circumstances my sellers can't be here to manage this issue so I'm doing it because that's what we do as humans; we help people out. My karma wheel is intact. Servpro absolutely can't say the same thing. DO NOT HIRE THESE PEOPLE!

They did do the job properly. They were good to work and they were very prompt.

company came imediately after call to office. did the work efficiently. sent the bill and have waited as we tried to work things out with the insurance company. they called once to remind me of payment and so far have been very patient. we did not get reimbursed by the insurance company and will pay them out of pocket. but job was done well, quickly and i didnot have to badger them to send bill or pickup equipment