Rowell's Services

Be careful when reaching out to this company. I was charged an emergency fee to have someone come give me a quote - between the quote itself and the emergency fee I paid $350 and didn't even consider hiring them to do the job (water heater replacement) because their price was almost twice as high as what I ended up paying (and significantly higher than all other vendors I received quotes from). One incredibly helpful person from another plumbing company that I talked to said I was the second young lady THAT DAY who he'd heard from who felt taken advantage of by the way they charged that emergency fee, which felt very shady. When I initially reached out to Rowell's to let them know I was unhappy with the situation they didn't even bother responding. Then when I let them know as a courtesy that I would be disputing the credit card charge and posting a review so nobody else feels cheated like I do, they responded immediately but basically said they did nothing wrong. The company I ended up using was Squam Lake Plumbing and they were fantastic. Robert Bell from Robert Bell Plumbing was also incredibly helpful and kind. Both great options, just don't go with Rowell's.

Work was well done and workers were a pleasure to deal with.

Mixed feelings. The ladies in the office provide excellent customer service. It is the field staff that need some additional training in my opinion. I was scheduled to have a sink replaced that I purchased and also get a quote to replace my shower valve. I was scheduled for a morning appointment and the technician didn't show up until 2pm and he said he was just told he was coming for a quote only. Mind you I took the day off of work so that I could have my sink replaced. While quoting the job, I explained to the technician what type of shower valve I wanted and he said he would have that ordered as well as a garbage disposal. Four weeks later the technicians arrive without the garbage disposal (which they did go and get) and I thought everything was all set. I was not able to be home when they performed the work. When I got home to check the work I found a very small leak under the sink, my kitchen window was open and the wrong shower valve was installed! Also, when they installed the shower valve, it was put in backwards (if you turned it to cold, it went hot and vice versa). They came back to fix the shower valve position, could not find a leak under the sink and said they thought I had a tenant living in my condo so that was why the window as open. I tried working with the owner about getting the correct shower valve installed and she was going to follow up with the tech who quoted the job. She said I would have to pay for the new valve and the labor to put it in which I think is wrong since I already paid for the initial install (I paid a good penny for the work) on top of paying for the sink separately. I had high hopes for working with this company, however my experience has shown otherwise.

I have had water in my basement for several days got a lot pumped out but continued to have water. We called Rowell's and two technicians came and tried to unclog the floor drains. They tried to get the water to flow but as we have no idea where the water goes it could not get unclogged, They suggested making a new drain with a sump pump so I would NEVER have to deal with this again. Brent and Mike were great, understanding and Brent even called two times to see if everything was okay , and when I told him water was accumulating again near the drain so he suggested I put the pump connected to a garden hose back on until they can get here to fix my water problems in the basement he even offered to come back over, Thank you so much.

unknown

I will be calling Rowell's Sewer and Drain again if I ever need their services. They were professional, kind, and efficient from start to finish. They were able to help us the same day, AND give us a quote for their services over the phone (no other place I called would do that), and what we were charged matched what we were quoted. They not only fixed the problem (a clogged sewer line) but also suggested possible causes (roots from nearby trees) AND supplied us with commercial strength RootX free of charge, as well as making suggestions on things to avoid doing that could make it worse. The day after the service the office even called me again to make sure I was satisfied with the service I received. A++

unknown

They were good. There was a clog under the house from the toilet and my shower was backing up when I did the laundry. I thought it was expensive but when you are desperate you pay what you have to pay. They were very professional, nice. The guys that came here spoke with us and told us we shouldn't be using this kind of toilet paper because it does clog up your lines. I live on a fixed income so that was expensive for me. They came right away and did the job and told me on the phone what it would cost. They had to go under the house to clean the clog in the sewer line. It has been working fine every since they fixed it.

Prompt, friendly and professional.

Great service, great service representative. I highly recommend this company.

Ended up doing more than expected (I knew the pump was bad), but having the alarm is a big plus. My electric bill soared for the period that the old pump was defective, and there was no alarm to alert us if the pump failed for any reason. They installed a higher quality septic pump for a reasonable fee. They also recommended a quick disconnection since the old pump was hard plumbed in the tank, making it lots of extra work to disconnect the pump in case of a problem. They do quality work and did it timely. I called at the last second, but they were able to respond within 4 hours. Although I had to pay overtime rates because of the disruption to the schedule for other customers, it was worth it. They are well equipped to handle most any problem. They will still come back to complete the alarm wiring. They also pointed out the need to have my water iron system fed to a separate outlet that does not go into the septic tank and destroy the bacteria. More money, but worth it for the long term reliability of the septic system.

They send us a card and we set up a time. They send us a remainder in the mail every three years, which is nice because we get to see it and we have the time to respond. They also have a customer loyalty program. They have a canned food drive this year; if we give them a bag of cans, they will take $10 off our service. They donate it to a local food pantry. They are good.