Sears

Description of Work: They fixed a water line.

Description of Work: They fixed a water line.

Description of Work: I had Sears visit my house numerous times, paid each time for diagnostics, parts and labor. After the 4th scheduled visit, I decided to go with another service company. Very frustrating experience

Description of Work: Dear Angie: Sorry for delay but this is good writing. dh |Sears Mowing Tractor - Service Agreement |Dwight Hines |Livermore, Maine |September 22, 2015 | |Yes, indeedy, Sears Service Agreement (SSA) more than pays for itself. We bought the Mowing Tractor almost two years ago, from the Sears store in Augusta, Maine. When the salesman asked me about buying a Service Agreement all I could remember was that such agreements are structured so they cover all the problems you never have. It also seemed to me that Consumer Reports and others had data that SSAs were a bad idea, not necessary and too limited in what they covered. Yet, somehow, something, some little jingle bell sound was in my head telling me that Maine is different, that rocks are just ubiquitous in every space that is exposed to air and water, and also in many spaces that are not exposed to air or water. | |Just riding through Maine on Blue Highways or Bright Green Highways or Big Red Highways, you see where many of the smaller rocks birth. The stone walls that are broader and taller than needed to keep a stocky cow or draft horse inside the safe zone are a reality that you can't deny if you've ever tried to draw a simple plow in a near straight furrow, a straight line that looks damned raggedy no matter how firm you hold the wheel. And next year, only a 12 month away, no matter how many times you've been over that same field on foot or tractor, the raggedy furrows are likely to have the raggedy edges in different segments of the furrow. | |So, I bought the SSA, about $400.00 for three years. I kept it quiet, not telling those who read too many articles and books written about facts that are true in other places, but don't hold true so well in Maine. | |Last June, the mower broke, not the engine, but the blades were not cutting, not even moving. I called the Sears 800 number and they couldn't get out to our place for a week. So, the grass in our back yard and in our front yard, grass that grows faster in Maine than in Florida or North Carolina or Georgia or Tennessee, all places where I've cut fields and lawns and even scrubby stubby puckerwood wannabe trees, was inches taller and inches thicker. But the Sears mechanic came and made tests, karate chopping the mower in different places, careful not to hit the blades cutting edges. My first joyful experiences as a child were the times spent sitting and watching my Dad, a gifted, nay, a Recognized Wizard who listened and felt the many and unique vibrations of machines, even tasting their oil in difficult cases, go through logical and irrational steps to make initial, working, diagnoses of their surface and deep pains and sufferings. It took years for me to accept that his gifts, abilities to size bolts or nuts with a glance, measuring torque to fractions of a pound or parts of alien kilograms, able to twist and distort his hand and wrist and arm in opposite directions to start a nut on an invisible bolt under and to the oblique side of a hot exhaust pipe, knowing before he started that he would understand this particular machine and make it hum its own tune. The Sears mechanic had many of those same gifts. He made my machine hum, and it was a hum all the sweeter because he didn't charge me a nickel. He did calculate what the cost would have been if I had not bought the Service Agreement, $350. and change. Vindication is wonderful, a feeling to savor while and after you mow the fields, letting all those end of summer fresh mown smells gently pull vivid, hallucinatory, sound and visual images from those ancient parts of your brain shared with lizards and turtles. | |Then came September, an extension of August in heat and muggy, but not buggy aversives. The mower quit cutting again, just like last time. I let the machine sit for a few days, not wanting it to think we had an unhealthy co-dependent relationship and a little afraid that Sears, and I'd be able to tell from the tones of the 800 voice, that Sears would now show me how they won the worthless sinner gamble I made, a bet coated with the sin of pride that comes of thinking I could calculate odds better than a huge corporation. The 800 voice gave me no slivers of warning and didn't blink her voice when I used my deepest man voice to state that it must be the same screw that broke last time broke again. It was a slimy attempt to shift cause and effect to them, totally. Two days before the mechanic arrived, early on the appointed day, UPS roared into our driveway and the driver ran to our door with a small package so fast that he might have been delivering a human heart part to my emergency doctor. It was a small screw, the same screw that I mentioned and thought the 800 woman ignored, but took my word. I like it when people listen and act on my words. Shows they have good sense. And face it, people who trust you are the ones you can trust. Trust is reciprocity at its finest. | |The Sears man arrived early in his garage on wheels van, eager to see the busted screw, with doubt in his voice that it was the problem. He used his dwarf lift to raise the mower then grabbed an air driven wrenches, without looking because it was an extension of his hand and he sensed where it was. Zrrrrrrt, zrrrt, zrt, bursts of three in decreasing length. His was an M-14er bias, , M-1ers do only zt, zt, zt, each finger pull a well counted bullet. The mower was stripped naked in less than a New York minute and he pointed to the screw I suspected, all whole and with a slight smile on its head. | |We talked as he worked, doing mechanic pulls and pushes in all the strategic places, listening for metal-metal pain, whispers of fatigue, bumps roundy in no no places. I almost told him I could taste the difference tween burned oil and unburned oil, but failed the testing on metallic tastes, repeatedly. | |I watched as he stitched the pieces back together, swifter now that he'd been inside and intimate with my mower, comfortable that there were no fragilities that'd be a launch pad to send pointy shrapnel-dull razors thru his leg and up to take off his ear. | |A good competent mechanic is an artist. He knows when the work is finished and its time to head for home with leisure satisfied that this day you don't have to put the horse up wet, skipping supper for sleep. When I asked if he'd be back for the next call, he didn't know but there was good eye contact when he gave a good competence knowledge reference for his boss, who is a friend. | |Angie, good life here. | | |Sears Home Services, New England services Dist., 256 Route 125, Kingston, NH 03848, Bill #1 0007670, 1-800-4MY-HOME [1-800-469-4663], September 17, 2015, Technicia ID: 0591487, Service Order Number: 42251809, Total Labor $ 206.00, Total Parts: $ 50.13, Repair valued at: $ 256.13. Performed at no charge. So, an approximate $ 300.00 investment saved me $ 556.13. I like those numbers. |

Description of Work: We purchased a fridge from them.

Description of Work: Purchased two in wall air conditioners.

Description of Work: I used Sears for two in the wall air conditioners.

Description of Work: I used the services of Sears for auto service couple of months ago.

Description of Work: I went in and spoke with Eric and Brian. I was looking for a refrigerator, and didn't have a ton of money to spend. Eric told me about one that had a small scratch on the door and it was marked down below 50%. Eric showed it to me and you could not see the scratch 5 feet away. I got an amazing deal from the Sears Dealer Store in Gorham.

Description of Work: I called Sears to schedule an appointment to have my refrigerator repaired in-home.