Mass Appliance

Quick professional response

This turned out to be the most quickest repair ever... very responsive team.. Mark was my first contact.. and he was very professional.. and right away gave me an appointment window.. the team arrived earlier than scheduled which worked great... and have the washer repaired quickly... so far its been working perfect...like it used to be... Definitely recommend MASS Appliance team...for any appliance repair in and around Somersworth,NH Thanks a lot Mark..!!

Problem that I needed resolved was resolved on the first visit!

They came on 8-1-18 to look at my squeaking dryer. They said it needed a "dum axle support". The ticket says the cost would be $275. I gave them a deposit of $150. At three weeks nothing had happened. I called. He first said he's called, then said he's "misread phone number". We scheduled. They canceled, said supply house "had never heard of part". They said they straightened that out, scheduled again. At about five weeks from the start of this adventure they were scheduled to come, called and said part had not been ordered. I told them I was done, to cancel the whole thing. Another company came out and repaired it in one visit. No parts, the bearings needed to be oiled. One and done. I've been calling ever since attempting to get at least a partial refund of the "deposit" on a part that was never ordered, work that was not done. I've called, I've emailed. The owner will not answer, no refund has been forthcoming. I indicated I was willing to settle on a partial refund when the employee on the phone suggested they should be paid for the visit. OK fine, let's just get done. Nothing. Now I'm preparing a complaint to the Better Business Bureau and a small claims filing - and I'll be asking for the whole thing. The service visit was clearly incompetent, as evidenced by my dryer at this moment humming along quietly after a substantially simpler and less expensive remedy. And it's been fine for months now, so not a temporary fix. So - no fix, incorrect diagnosis, bad management, you name it. I'll certainly never use them again. Update, when told this review had been submitted, a cash refund was then provided. I told them I had submitted to the Better Business Bureau, but it is a weekend they could avoid that by providing the refund and I would withdraw that complaint. They asked that I remove this. I did not agree with that. As every word of it is true, I think it should stand.

fast service

Prompt in response and arrival. Professional. Honest. Gave advice.

Arrived as scheduled and did a good job of reinstalling my dishwasher. Pleasant to work with.

Quick, knowledgeable, and flexible with my schedule. Overall a great experience. Came out the same day, knew right away what was wrong, got parts the next day, and fixed it immediately. When something breaks this is the business to calll.

They did an excellent job

Mark C., the owner of the business, answered right away, and kept me informed about whether or not he would be able to make a service call that day or the next. He diagnosed the problem with the circuit board from my LG refrigerator on my kitchen counter, showing and explaining what he was doing. Then he called Gray's and ordered a replacement circuit board for next day delivery. He came back with the new board and fixed the refrigerator the next day. There is a 1 year warranty on the replacement board. If you are paying to repair an old, out of warranty appliance, as I was, you just need to understand that you are taking on the risk that there may be other problems when you write the check to pay for a replacement part. But that's the main risk. With Mark you are getting a professional with a great deal of experience who is going to do the best job with diagnosis and repair that he can do.

THEY ARE AWESOME. THEY CAME IMMEDIATELY AND FIXED IT.

They were good

Mass Appliance was great!! They had to come out twice to fix the same washing machine and they only changed me for the initial appointment. The owner would not leave the condo until he knew the washing machine was fixed. I would highly recommend this company to anyone looking for a reliable, trustworthy company to fix your appliances. The owner drove a long way to come and fix the washing machine and was willing to spend as much time as was needed to make sure it was all set before leaving. It’s nice to see this kind of commitment to service and really caring about the customer.

Mark from Mass Appliance was excellent. He showed up on time. Did an expert job with the repair and had the Dishwasher working well. He tested the machine multiple times to make sure that everything was working very well. Mark was very friendly too. Would definitely recommend and use his services in the future.

Mark at Mass Appliance was prompt, professional and an expert. He was understanding that we needed our oven fixed swiftly and came same day. He assessed our old, broken oven and explained solutions and next steps. He made things very turn key. Mark’s a stand up guy and definitely who we’ll call in the future.

Excellent experience. Prompt response to my call. Mark showed up right on time, had all the necessary parts for the repair, and performed the repair expertly and quickly. I highly recommend Mass Appliance Repair.

Excellent friendly service, prompt return of call and no wait for visit,

very happy

Outstanding. Mark and John were great. Got the job done for the quoted price and could not have been nicer or friendlier.

Prompt call back, terrific service for a fair price.

Owner Mark Charland worked magic on our ailing refrigerator a couple of years ago and just now on our failed gas oven. He is a magician, best we have ever found in many decades of home appliance work. And he is unusually personable, easy to work with.

Fast, friendly service. He was very knowlegeable and gave a lot of advice. I will be using them again if needed.

Mark was great. Very knowledgable and was able to diagnose and fix my compactor problem quickly and accurately. I was very happy with his responsiveness and he was great to work with. I would highly recommend him!!

Mark was great. We are a high volume salon in Cambridge and our washing machine died on a Thursday. Mark came in a timely manner, got right to work. I would def recommend him. Thank You