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MAC KENZIE HEATING & COOLING

Heating and Air Conditioning, Water Heaters

About us

ADDITIONAL EMAIL: KARL@MACKENZIEHEATCOOL.COM.

Business highlights

30 years of trusted experience
Emergency Services Offered

Services we offer

CUSTOM DESIGN & INSTALL A COMPLETE HEATING OR COOLING SYSTEM. PRODUCTS: AIR FILTERATION SYSTEM, TWO-STAGE FURNACE, AIR CONDITIONER, INDIRECT WATER HEATERS, HEATED TOWEL RACKS, AIR CLEANERS, BURNHAM BOILERS, HUMIDIFIERS, RADIANT HEAT, GAS & OIL FIRED WARM AIR FURNACES, ZONE SYSTEMS, SNOW MELTING & ENERGY SAVING PROGRAMMABLE THERMOSTATS.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check
Financing Available
MasterCard
Visa

Reviews

4.035 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
11%
3
3%
2
6%
1
17%


Rating CategoryRating out of 5
quality
4.0
value
3.9
professionalism
4.1
responsiveness
4.2
punctuality
4.4
Showing 1-25 of 35 reviews

Phyllis W.
11/2018
1.0
heating & air conditioning/hvac
  + -1 more
I've been using this company for approximately 10 years, they've been the people that have taken care of my furnace. On October 1st Mac Kenzie came to do a service which included pulling and cleaning my flame censor and I gave them $180 to do so. On November 23RD my heat stopped working and I called Mac Kenzie, and I left 2 voicemails on their emergency line only reciving a call back on Saturday, which was too late. I had to call out to three other companies and they called me back within 30 minutes. The company I chose to see what was wrong with my furnace told me that the flame censor was filthy. I called Mac Kenzie this morning (11/26/2018) to try and get a refund on for the job that didn't seem to be done and the general manager was rude, got loud, and kept interrupting me.
Description of Work: Mac Kenzie did a full service on my furnace.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0


Donald Y.
05/2017
4.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Replaced capacitor on the a/c. Been working fine since. Also replaced (at their recommendation) the water expansion tank. Flushed the water heat for ten minutes to relieve any sediment. I thought the cost of service was abit expensive.
Description of Work: A/C not working. Drain/flush water heater.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

Jackie V.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I have been a customer for many years and have always been completely satisfied. Just recently I had a problem and came came to my home right away. James Allsop was the teck that day and I feel he went above and beyond for me to get my situation fixed. They are a great company to do business with.
Rating CategoryRating out of 5
Yes, I recommend this pro

Richard H.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
Called for service this morning, the nice lady in the office said she would try to fit me in this afternoon, or tomorrow. At 3:00 pm a very friendly and professional technician, Jim Allsop arrived and quickly repaired my 26 year old unit.
Description of Work: Cooling system repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Roberta B.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They could not cover under warranty since did not have arrangement with manufacturer - advised us of that and recommended that we contact another firm since they believed our repair should be covered under warranty. We contacted another provider and the pricey repair was covered under warranty. We appreciated the honesty of MacKenzie in advising us of this option instead of just providing a quote to get the job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Taylore J.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

Daniel G.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wendy B.
10/2015
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I signed up for automatic delivery with this company. My house is old and I am unsure of the tank, saying that I has to ask Mackenzie to come by and tell me what my tank size was as I was always having to call them to fill my tank. They finally refused to send any oil even though my tank showed 1/4 of a tank (this was just days before we had one of our terrible snow storms) They were rude, unprofessional and less than helpful and if I had not had service provided by another company I would have run out of oil while the clean up was going on. I now use Favorite Fuels and LOVE them - they know what customer service is all about.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


David G.
09/2015
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: "I asked Mackenzie Heating and Cooling to provide a quote for a Mitsubishi split AC system for my log cabin. I spent a good deal of time discussing what I wanted with the sales manager, Karl Lundorf. I was very specific and repetitive with the detail that I want a brown colored product for the tubing cover, to match my cedar log cabin. I repeatedly expressed that color and match were critical to me. | |The sales manager (Karl) visited a second time to view some updates and to discuss placement of the exchange and condenser, as well as complete the paperwork. The quote I was provided did not specify color, but based on lengthy discussions about what I wanted, and Karl stating that he understood what I wanted, I moved forward with the assumption that I would be getting what I expected. We reviewed the placement of the exchange/vent, and Karl provided me a hangar that he said I needed to install, as they were not accustomed to working on log cabins with unfinished (round) logs for interior walls. | |On the day of the install, the installers commented that they had no idea the unit was being installed so high, and that they didn't have a tall enough ladder, but that they would find a way to make it work. As they unpacked the tubing for the outside, I saw that it was bright white, and told them I was expecting brown. They called Karl, and he told the crew that this was a surprise to him. They gave me the phone and Karl told me that we never discussed the color of the tubing, that I was probably mistaking our discussion with one from another provider from whom I got a quote, that no one ever orders it on brown, and that it would be difficult to do. He was defensive and demeaning, and dismissive of what I wanted. Not being accustomed to having a sales manager insult me when I as the customer point out that I am not getting what we agreed upon (as well as blaming the fault on me through an insulting lie that I had never even discussed the color), I handed the phone back to the installers and said that I did not want to talk to that man (Karl) again, as he was an insulting moron. | |Instead of reaching out to me to better understand what I wanted and offering helpful solutions to resolve the issue, Karl followed up with an unprofessional email further insulting me by telling me I was immature, and that I was welcome to take my business elsewhere. I told him he needed to complete the project as provided in the quote that I had already signed, and that I would hold him to the standard of professionalism. He complained that the color was, and hard to find as well as expensive, but within two days they had the correct color I asked for, for a mere $125 additional fee. This issue was fully resolved by Karl paying attention and doing what was asked of him in the first place, with a mere 2 days effort to locate and procure the parts ad a small additional fee. I had to have my time wasted and endure poor service and insulting behavior because I called this person out on their mistake. | |Karl further insulted me by telling me that my issue with the placement of the exchange being very high (and the crew being unprepared by not having a ladder high enough), was my fault because I chose the placement. However, we looked at the placement together and he knew that the unit would be placed high; the issue was that he clearly failed to do a thorough job by communicating with the installers. They were so unprepared that I had to use one of my ladders, and help they lift the unit so that they could install the exchange. |Karl was so apparently peeved by me calling him out on his shortcomings that when the installers were complete there was no post-install inspection or walk through. The installers just left us with a manual. |The installers themselves were very friendly, professional, understanding, and did a fantastic job with the install. They were clean and I am happy with the unit and the installation, and cannot say enough nice things about the product or the installers. | |I did write to the owner (Scott Mackenzie) and explained the situation. While he was kind enough to respond, he did state that ""The Technicians receive photos and diagrams from Karl with the Install instructions, they review and load the stock and tools required for the job. Based on the location in the photos they assumed the ladder they had would be sufficient."" This is clearly inaccurate because the very first thing the installers said was that they didn't even know the room was two stories high (we have vaulted ceilings). If they saw pictures, they would have known the ceilings were vaulted. |Scott also commented that, ""Calling someone immature after telling our installing technicians he's |a ""insulting moron"" was probably a reasonable response."" |I would suggest that if your primary concerns for an AC install are quality of the product and the installation, Mackenzie Heating and Cooling may be an appropriate dealer. However, if you think that you deserve professionalism and accountability from start to finish, clear expectations from the sales manager and a company that is willing to rally around making sure those expectations are met and that you are not insulted by them when they make a mistake, or if you think physically assisting in the install because of a sales manager's poor planning and communication is not appropriate, you may wish to find someone that can better meet your expectations. "
Rating CategoryRating out of 5

Marilyn G.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Checked on a noise, possible small animal in the AC compressor which they originally installed for us. The technician arrived within one hour of our phone call ( we have a maintenance agreement with them )and took everything apart and examined the unit and determined that we were O.K.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Joan P.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
They are always there when you need them. They are a good service and they have very good professionals. They were very fair in their pricing.
Description of Work: It was just a clean up.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jane G.
04/2015
1.0
heating & air conditioning/hvac, water heater repair
  + 0 more
They are highly unsatisfactory. They made a mistake in how they installed something and did not catch a mistake on another visit. Then they had a real attitude about it. They accidentally broke a framed painting. They were going to fix the frame and then they lost the frame, so they just gave me $10. They're really bad news. People should stay away from them. They want to sell you the expensive furnace but not follow-up. My heat went off this winter so I was desperate. So I called them and they said they refused to come out and help me because they said they did not service my area. For the first year or two, I had the most difficult time. The heat went off three or four times in the winter. When I called them, they had an attitude about it, like I was annoying.
Description of Work: .

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$85

Michael G.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
Their service are always really good. Everything was very good. I wouldn't have them if they weren't. I don't have any problems with their work and their reliability.
Description of Work: They did my annual spring prep on the equipment.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert M.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
They were fine. They delivered on time and they were competitively priced.
Description of Work: I have used them for oil delivery.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Edward C.
06/2014
4.0
heating & air conditioning/hvac
  + -1 more
Showed up on time professional would use again.
Description of Work: Replaced oil burner drive shaft

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

Robert M.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
They delivered on time at a good price. I didn't have any complaints about them.
Description of Work: Mac Kenzie Heating & Cooling did some heating oil delivery for me. I use them as a heating oil company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joanne D.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
I have had their service for about 12 years and I find them good at what they do.
Description of Work: Mac Kenzie Heating & Cooling tuned up my air conditioning system and they tuned up my heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

A D.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
The experience has been pretty good. I think my wife found them through the neighborhood.
Description of Work: I used Mac Kenzie Heating & Cooling. They filled up propane for us.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kerry L.
05/2014
4.0
heating & air conditioning/hvac, water heater repair
  + 0 more
I really haven't had them do much work. They're okay but they're a little expensive. They came right out when I asked for them. They were there when they said they would be. Overall, I was happy. I just think that they're a little high. Their work turned out fine. They were very professional. They came the date they said and the time they said. The people who came out were good. I would definitely recommend them. They're not too bad compared to the other people I knew in the area. They gave us a quote of $6600 for two different systems.
Description of Work: I had Mac Kenzie Heating & Cooling in for a simple service. They also gave me a quote to upgrade our water heaters to be tankless. I had them before to do a simple maintenance on our heating system.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jane G.
05/2014
2.0
heating & air conditioning/hvac
  + -1 more
It was an awful service. The service has been terrible. It has gone out at least twice every winter. They charged to come over. It turned out that something was wrong that was making it happen that they didn't catch or do. At one point, the guy elbowed the wall carrying something in and broke the glass on a painting. They said they were going to fix it. They took it to re-do the glass and they never did it. I called and they couldn't even find the frame or anything. They just said that the most that the manager would give me for it would be $15 or $20. It was professionally mounted, that amount wouldn't cover it at all. I just gave up. They've got maybe two men who work for them that are good but the management was rude to me. They were very surly and unpleasant on the phone. It was like I was an annoying customer. It's unbelievable after I got the furnace from them. It's the worst service that I've gotten from any company at all dealing with the house. Right now, the furnace is running. They found something that was defective, they think, from the manufacturer. I had to pay quite a bit to have the guy come out. The guy came out again just to see if it was really true. It was an extra $85-$90 needless trip. I wouldn't recommend them to anybody else. I caution anyone. They caused me a lot of aggravation. Their price was pretty high. They would probably come when they say they were coming. They do come for emergency calls. This became an expensive, ongoing problem, and the management was extremely rude to me. It was rude, unprofessional, and irrational that they would get annoyed with me when my heat is going out and I'm sitting wrapped up in blankets. Their attitude is extremely bad but they do show up. One of the guys even suggested what the problem was but it the company didn't want to do anything. It kept going out and it turned out he was right and they fixed it. I had to pay for several calls that I shouldn't have had to pay for because they didn't fix it sooner. The management is horrible.
Description of Work: I used Mackenzie Heating & Cooling. I had a furnace put in that runs on natural gas about four or five years ago.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$90

Russell L.
04/2014
1.0
heating & air conditioning/hvac
  + -1 more
Annual maintenance service calls always result in something being wrong found with the a/c unit. Every year we have it repaired. We have used MacKenzie Fuels since we moved into the house to perform annual maintenance service on our central a/c. We have an annual maintenance contract with them and in the spring they perform annual maintenance service. Every year they find something that needs repair even though we hardly use the a/c unit. Two years ago the drain system for the condenser had to be replaced because the original arrangement was not correct. The a/c unit was in the house when we purchased it. When the new drain system was installed we were assured we would not have any issues. Last year they had to replace the contacts. This year the unit would not start when the maintenance technician tried to perform the annual service even though we had not used the unit the previous summer due to moderate temperatures. A capacitor ($139) had to be replaced which should have been done when the contacts where replaced, and several wires were not connected. Approximately two weeks after the unit was serviced this year we woke up to find a huge puddle of water on our bedroom floor. The A/C unit drain system had failed and all the condensation was leaking through our bedroom ceiling and permanently stained the ceiling. We had MacKenzie immediately come out and find out what the problem was. We were told that when they replaced the drain system they left an elbow from the old system in place which should have been replaced because it was not the proper gauge. The technician replaced the elbow with an elbow of the proper gauge. ($172.67) So now we have a ruined bedroom ceiling and I am not sure of the reliability of the unit so we stopped using it. We have purchased another window a/c unit to help cool the house. We have made phone calls and sent email to MacKenzie to discuss our maintenance history and getting our ceiling repaired but they have not replied. - See more at: http://www.bbb.org/concord/business-reviews/heating-and-air-conditioning/mackenzie-heating-and-cooling-in-seabrook-nh-92004593/complaints#breakdown
Description of Work: Annual service

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$172

Joe T.
02/2014
1.0
heating & air conditioning/hvac
  + -1 more
Owner is the biggest jerk i have ever dealt with. admittedly replaced components not related to the problems.
Description of Work: .

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$800

Response from MAC KENZIE HEATING & COOLING
Good Morning Could you please put an accurate name and address on this remark so that we may try to accommodate your situation. We have no record of a Joe Taylor 12 Mooney Dr Dover and cannot respond accordingly if you are not a customer. Thank You

Phyllis N.
11/2013
1.0
heating & air conditioning/hvac
  + -1 more
Company replaced the furnace but did not close up the vent hole that was no longer in use. Person that did the work claimed that a handyman working on the building said he would take care of closing the hole. I recently learned (november 1) from the condo association that the work was never done (the condo is rented out and I live in another State). I was told by the association that it was my responsibility to make the repair. I called and due to an electrical outage, could reach no one. I than wrote an e-mail to Jamie with pictures of the vent and what needed to be done. I finally did reach the company and asked to speak with the owner - Vicki refused to put me through and told me the manager Karl Lohndorf was out of the office and gave me his e-mail address. Mr. Lohndorf said it was not their responsibility to do the work but he would get a carpenter out and let me know the cost. I wrote another e-mail and forwarded to him what the Property Manager stated "repair person that may have stated that he would fix the vent hole does not work for the property manager". That the person replacing the furnace was ready to fix the vent hole proves that it was part of the contract to replace the furnace. A company should not leave a large hole opened to the elements. Anyway, still no word back from MacKenzie and Vicki continues to block my way from even speaking with the owner of the company. I finally do get through to Scott MacKenzie's voice mail (after threatening a complaint to the Attorney General) and explain the situation (November 7). I still have had no response from the company. I have had a yearly contract with them since 2008 and they also replaced the air conditioner. I am now doubting that all this work needed to be done due to the way they are handling a small situation that should cost them no more than $200 to repair. My contract is up in April and I will be moving to another company. Their non-communication with me after I have spent well over $10,000 with the company is very disturbing.
Description of Work: Replaced furnace

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$5,000

Peter N.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
For the burner replacement I know what brand I wanted, Buderus, but didn't know what size boiler and other features to get. The estimator was professional and surveyed the house before making any recommendations. I was able to help with room sizes and other critical information. He sized the boiler and made other recommendations regarding the hot water tank and controls. The installation crew was very good and did an excellent mechanical job. The only issue was that they weren't familiar with the furnace controller and didn't make one setting properly. I called them the next day and a tech that was familiar with the burner/controller combination came out and made the proper settings. We're getting ready to retire and are doing many fairly major improvement projects. The upgrade to the furnace was first, upgrading the electrical service to 200 amps and having an easy generator hookup was another. Replacing the oil tank was another. I contacted Mackenzie and their price was in line with two others that we got so I went back to them. The job was started on time and they were finished by 4 in the afternoon. We have a crowded cellar and the bulkhead exit is very tight for large objects. Once again they did an excellent job and were very careful about moving the tanks through a newly renovated patio.
Description of Work: We've had two major jobs done by MacKenzie. The first was a boiler replacementabout 5 years ago and the second last year was to replace our oil tank. Neither one was an emergency so we had time to look around at other providers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

ELIZABETH S.
09/2007
5.0
heating & air conditioning/hvac
  + -1 more
I have been using Mackenzie Heating and Cooling for over a year now and always get great service. They come out yearly to check my heating as well as my air conditioning. They are also great about answering questions and returning calls promptly. I would refer them to others.
Description of Work: I had them install an entire new heating system as well as a separate air handler for the attic of my home. I also have them come and do yearly check ups that run approximately $140 for heat and a little less for the AC.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140
    • 1(current)
    • 2

Contact information

9 WHITTAKER WAY A, Seabrook, NH 03874

www.mackenzieheatcool.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 4:00 PM
Tuesday:
7:30 AM - 4:00 PM
Wednesday:
7:30 AM - 4:00 PM
Thursday:
7:30 AM - 4:00 PM
Friday:
7:30 AM - 4:00 PM
Saturday:
Closed

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters

FAQ

MAC KENZIE HEATING & COOLING is currently rated 4 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 4:00 PM

Tuesday: 7:30 AM - 4:00 PM

Wednesday: 7:30 AM - 4:00 PM

Thursday: 7:30 AM - 4:00 PM

Friday: 7:30 AM - 4:00 PM

Saturday: Closed

MAC KENZIE HEATING & COOLING accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
Yes, MAC KENZIE HEATING & COOLING offers free project estimates.
No, MAC KENZIE HEATING & COOLING does not offer eco-friendly accreditations.
No, MAC KENZIE HEATING & COOLING does not offer a senior discount.
Yes, MAC KENZIE HEATING & COOLING offers emergency services.
No, MAC KENZIE HEATING & COOLING does not offer warranties.
MAC KENZIE HEATING & COOLING offers the following services: CUSTOM DESIGN & INSTALL A COMPLETE HEATING OR COOLING SYSTEM. PRODUCTS: AIR FILTERATION SYSTEM, TWO-STAGE FURNACE, AIR CONDITIONER, INDIRECT WATER HEATERS, HEATED TOWEL RACKS, AIR CLEANERS, BURNHAM BOILERS, HUMIDIFIERS, RADIANT HEAT, GAS & OIL FIRED WARM AIR FURNACES, ZONE SYSTEMS, SNOW MELTING & ENERGY SAVING PROGRAMMABLE THERMOSTATS.

Contact information

9 WHITTAKER WAY A, Seabrook, NH 03874

www.mackenzieheatcool.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 4:00 PM
Tuesday:
7:30 AM - 4:00 PM
Wednesday:
7:30 AM - 4:00 PM
Thursday:
7:30 AM - 4:00 PM
Friday:
7:30 AM - 4:00 PM
Saturday:
Closed