False advertising to the public, casella does not recycle in the following towns. Windham, derry and salem. I have plenty of pics/ video to prove it for months almost full year. Customers pay for two barrels and get one pick up. It all goes in one truck and one pile at the dump every single week no matter what custom service or the driver tell you. There will most likely be a review to follow stating im a disgruntled employee. But trust what your reading. Place a money hungry scam. Find another provider
Description of Work: Trash pick up
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
Tom R.
12/2016
5.0
garbage collection
 + -1 more
Great. Had dumpster next day. Filled gone. 3 day
Description of Work: Called to get dumpster. For a clean out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Tom R.
10/2016
5.0
garbage collection
 + -1 more
Excellent. Job. Just started. Service guys on time. Windy day made sure there was no mess
Description of Work: Resident. Pick up
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Elaine H.
07/2016
5.0
garbage collection
 + -1 more
I called this morning and talked to someone who said she could help me with canceling my account. She asked why and I told her it was the price. She said she could make me an offer that would basically save me $2 a month but I had found a new company that would save me $20 a month. When I asked about prorating the bill as this has been the first weeks pickup this month, she said she wasn't sure and would get back to me. She never called back so I called again. The next person I spoke to checked and said "no, just like all other companies, they don't prorate their bills". Well I have dealt with a lot of companies in my 60 plus years and she is so wrong, and I told her as much in a very polite way. Stay clear of this place en less you plan on staying with them till the end of a month. and paying higher prices. Company policies are very unprofessional. I guess they are so big they don't care about the little guy.
Description of Work: My gripe is not with the service or the driver. The drivers are terrific. I was trying to cancel and get a prorated bill.
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
1.0
punctuality
3.0
$45
Jo B.
04/2016
4.0
garbage collection
 + -1 more
My issues reside with the administrative offices. After finally getting to the right person in Customer Service, the issues were immediately resolved.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Garbage Collection
FAQ
CASELLA WASTE SYSTEMS is currently rated 3.8 overall out of 5.
No, CASELLA WASTE SYSTEMS does not offer free project estimates.
No, CASELLA WASTE SYSTEMS does not offer eco-friendly accreditations.
No, CASELLA WASTE SYSTEMS does not offer a senior discount.
No, CASELLA WASTE SYSTEMS does not offer emergency services.
No, CASELLA WASTE SYSTEMS does not offer warranties.