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Finish Factory

2.0(
1
)

Cabinet Refacing and Refinishing, Cabinet Making, Interior Painting,

... +5 more

About us

Finish Factory is a small, family-owned company specializing in the art of Cabinet & Furniture Restoration in the New England area. We repair, touch up, Refinish, and custom build. Furniture Repairs, Furniture Refinishing Cabinet Repairs, Cabinet Refinishing Custom Built Furniture, Cabinets Closets Organizer System Painting Services

Business highlights

8 years of trusted experience
Family Owned & Operated
Eco Friendly

Services we offer

Interior Painting / Cabinet Painting / Cabinet Refinishing / Furniture Painting / Furniture Refinishing / Furniture Repairs / Cabinet Repairs / Custom built Furniture & Cabinets

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

2.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0
Write a review
Showing 1-1 of 1 reviews
Lou F.
03/2022
2.0
custom cabinets, cabinet refacing
  + 0 more
Final product was ok at best. They paid no attention to detail. Drawer handles crooked, doors and drawers not screwed in tight, paint job was ok after complaining when they said they were done painting. Unless you are a handyman and can fix things yourself, I would not recommend them.
Description of Work: Cabinet refinishing
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0
Response from Finish Factory
When I met these folks to take a look at their project they expressed to me that a family member just had their kitchen cabinets painted. [Member Name Removed]and [Member Name Removed] didn't like the way they came out at all. I felt that we could do a great job for them and they would be super happy in the end. When we arrived on the start date they informed us that they had their floors refinished and that were not happy with the way they came out. They wanted us to worked with our shoes off We usually put down protection drop cloths. But we said of course we can! This was around Feb, I figured it would be a funny story for the future to look back on. [Member Name Removed]insisted we use a wood grain filler that he wanted us to use. Again no problem at all! The original cabinets where not installed well and [Member Name Removed]decided to have them ground down flat at the seems as an after thought. He said it was extra work and we can charge him more for this. We didn't charge anything extra That weekend [Member Name Removed]reach out to me and said he would like a few things addressed. He sent these pictures to me. This is not the final product in his pictures. That's when I told him that we were not done! That's why we left it all set up over the weekend and left the kitchen still masked off and tape up around windows. so we can check our work on Monday and do any final touchups and another coat before we wrapped it up. But I had no problem fixing whatever he liked In the end, [Member Name Removed]did call and say one of the drawer fronts was loose and when it was tight the handle on a drawer was crooked. I said I would be happy to come and take care of it. He said he would take care of it and I never heard from [Members Names Removed] again A few months later I came across this review and reached out to them immediately. I expressed my apologies for anything that they might have not been happy with. I thought that they were happy and wished they had just given me a chance to fix anything they wanted I apologize again to [Member Names Removed]. Take care folks & best wishes

    Contact information

    1 FRONT ST, ROLLINSFORD, NH 03869

    http://www.finishfactory.net

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded
    Insured
    No License Required for Trade
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Cabinet Refacing and Refinishing,
    Cabinet Making,
    Interior Painting,
    Kitchen and Bath Remodeling,
    Finished Carpentry and Woodworking,
    Home and Garage Organization,
    Furniture - Custom Made,
    Furniture Refinishing and Repair

    FAQ

    Finish Factory is currently rated 2 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Finish Factory accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Finish Factory offers free project estimates.
    Yes, Finish Factory offers eco-friendly accreditations.
    Yes, Finish Factory offers a 5% senior discount.
    No, Finish Factory does not offer emergency services.
    Yes, Finish Factory offers warranties.
    Finish Factory offers the following services: Interior Painting / Cabinet Painting / Cabinet Refinishing / Furniture Painting / Furniture Refinishing / Furniture Repairs / Cabinet Repairs / Custom built Furniture & Cabinets

    Contact information

    1 FRONT ST, ROLLINSFORD, NH 03869

    http://www.finishfactory.net

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM