BROCK'S PLYWOOD SALES INC

Description of Work: Kitchen design, bought new cabinets

Description of Work: Installed flooring, prompt, professional

Description of Work: We Hired Brock's to install carpet & vinyl in our home January 2011. When the job was complete we noticed that our alarm system was not working, the installer cut the wires to the alarm system. We called ADT they repaired the wires. Brock's installed carpet in the hallway upon the completion of the hallway I notice that we had a large seam in the middle of the hallway it looked terrible, the installer stated it would go away once the carpet was walked on. That being said the seam did not look better it looked horrible. Everyone that came into the house that was the first thing they would say to us why did they put a seam there in the middle of the hallway. I called Brock's spoke the male that does the measurements for them he came here and looked at it and said he would send out his best installer to fix this mess. Well needless to say the installer came out and now we have two seams instead of one. He took a piece of the left over carpet cut it and put a strip in, it looks horrible. I was at work when this was done I was not happy with this at all. In January I had to have major surgery and was not up to taking care of this problem until several months later. About the end of July 2011 I called the male who does the measurements came out to our house and stated how he forgot how good these seams looked I was not finding his humor funny at all. It does not look good it looks terrible he stated he would have to report this to management I said fine as he was leaving he said can't you just put a throw rug over this. Again I do not find this to be a laughing matter we spent allot of money and we are very dissatisfied with the workmanship. When the male left our home he told me that he would call me on Monday I never heard from him, I waited until Friday and I called and spoke to one of the Brock's who works in the office, I told her my complaint she said she would call me back as soon as she was able to meet with the man who does the measurements. I did receive a call back from Mrs Brock she was very nasty and unprofessional stated we would have done something about this if the complaint came sooner, she stated you have had this carpet for seven months and now you are complaining!!!!!! She said we sent Norm out to fix this I said yes you did he was here twice and it is more of a mess instead of one seam we have a strip that is patched in. I also told her carpet was suppose to last more than seven months and I had two surgery's since Jan. and I had called and told them I was not happy. There was not any concern on her end of the phone. She said to me very abrupt well what do you want I said I want it redone she said you do not think I am going to pay for this do you. I said well maybe we should have vinyl put in if this has to have a seam I also told her she would not be happy if this was in her house. The comment was I have two seams in my hallway I am sure they do not look like this. She also stated to me that the male who was suppose to call me back told her I felt I should have gone with vinyl in the first place. I wanted the carpet however it looks terrible. She told me that they would sell me vinyl at their cost if that is what I wanted to do. That is how the conversation ended. We will never buy anything from them again since our experience we have met several people that have had them install carpet and did not stand behind their work.