Wood Bros Moving & Storage Inc

My saga started May 15, 2020. They destroyed my China cabinet, a large chair (a hole in the back) a Queen Anne lowboy, mahogany end table to name a few. They lost my toolbox with all my tools. I took out the insurance that was offered. When I called the owner, she tried to put me off...wouldn’t take my calls, this went on for 6 months. Today is February 19th and I just received the check from the insurance company. Be advised, DO NOT USE THIS COMPANY! I’d like to give them minus 10 stars but that’s not an option.

*************PLEASE BEWARE************* It's been two months since I was assigned this company by the military to move my household good cross country. Wood Bros' employee(s) not only stole $1200 cash, trashed and damaged half of my furniture but also "lost" the original inventory paperwork. Unfortunately, I have not received my police report yet because they are still investigating the case. I have 8 boxes missing and a lot of paperwork to fill out for claims. Deborah, the owner and who I had communication with about this matter said to "understand" the situation that might've led her employee(s) to steal the money, she offered to pay it back if they confessed! She acknowledged and suspected of who might have taken the money (Bill is the name of the guy suspected) but without a confession she "couldn't" do anything. She stated that she would not fire whoever confessed to have taken the money, instead she would work out a solution for the thief. Obviously, nobody confessed... With that said, it only leads me to believe that she accepts and enables the behavior. Since they packed and took my stuff from Maine and they are located in New Hampshire there was very little I or the police department could do. There's no police report available just yet to be filed with quality control so they are able to keep operating as if nothing happened, having access to houses and people's valuables. Please be careful when doing business with this company. I have all the messages exchanged with this woman and pictures of all the damage done unfortunately I don't have the option to share it on this review... My money is gone and my stuff can be replaced but I would like to WARN others so they don't experience this situation.

I contacted Woods Bros Movers to assist us in our move from Epping NH to Somersworth NH in June of 2015. I was very impressed with the responsiveness and professionalism of the owner after a home visit for a quote. He reviewed our items, walked through our home, described the requirements in detail and was quick to provide a quote. We decided to choose Woods Bros over three other moving services with contacted due to the price they quoted us and professionalism. On moving day, the tone totally changed and I quickly came to regret out decision. The moving crew showed up 20 mins after the latest estimate of arrival. We we're charged for that full hour and twenty minutes, and was given excuses as to why they we're running behind. It was quickly decided we needed an additional truck, something that was described as "a possibility" during our interview. That second truck showed up 4 hours later. The moving crew moved very slowly. We we're estimated 6 hours of time on our "move out" day, the crew took over 9 hours to move our items out of our home. They took time for smoke breaks and admitted to me that the young gentleman doing the packing of the truck was frustrated and had never done it before. They assured me they usually move faster. On top of all of that that, they left 3 car loads of items in our home (moving some things back into cabinets and closets that we had removed), stating the second truck they required was packed full and they needed a third. Upon review the second day of the move, the second truck was barely 1/2 full. I discussed the items left in my home and the extended amount of time it took to move us out with the company management (I spoke with 4 different people on the telephone) that first evening. While I felt they we're being responsive to my concerns, they offered only empty promises. Telling me they "may" be able to get another truck to my house maybe that afternoon, maybe the next morning. I was forced to decline and move the items myself due to the fact that they could not give me a set time that the items would be removed from our home and we had a closing scheduled for first thing in the morning. On the second day of the move, the crew arrived and once again moved at a snails pace. They moved one, maybe two small boxes at a time. Putting things in completely different areas that we requested when asked. The crew took an additional 7.5 hours that second day (again, quoted 6 on the initial estimate). Between emptying the first and second truck, they spent 30 minutes on the clock sweeping their truck. At the 7 hour mark, I requested they leave the remaining items in my garage and vacate the premises because I was being charged by the hour and I was way over the originally quoted time. I once again called the company management that evening, wishing to provide feedback that my quote was far lower than my actual cost of the move. The woman on the phone became extremely defensive stating that the crew was tired and over worked and that they did the best they could. I talked, again, to two or three individuals that evening and next morning back and forth between call backs and voicemails. They we're gracious enough to refund me 2 hours of time of the almost 5 they were over the estimate. I was ready to leave well enough alone, seeing that it seemed that they were at least trying to make the situation right. However, it was not long after the last phone call I received the most condescending e-mail I have ever received from a service provider. Stating things such as "estimates are estimates...there is no exact science...", "we refunded you two hours on your credit card. I just want to explain to you that we did that solely to make sure we have a happy customer, not because we think our guys did not provide you with very good service...", "if I told you what the overhead monthly was to run this shop you would not believe it", "the fact that we ended up needing another truck tells me that there was more than originally thought or described...." (Direct quotes from the email, complete with ellipses) I feel that Woods Bros are dishonest and condescending. They under-quoted us took advantage of the situation, and became defensive and accusatory when called out on their behavior. I've been in my home for 3 weeks and I am still finding items in the most random places, pieces of furniture sets on different levels of the house, and furniture that was unsafely reassembled. I hope we never have to move again, but believe me when I say this experience ruined movers for me.

Movers could have been more careful with furniture. Otherwise, good service.

Everything went well. They were able to show up on a short notice. I had a week to move and they were there within two days. What stood out was the quality of their work and how they took their time not to break anything because I have a lot of heavy old stuff. It can be definitely pain in the neck and tricky to move some of that stuff so they were really careful so I like it like that. The pricing was really good.

Over all the move went fairly well. The team of movers worked very hard to accommodate and make the process as easy as possible. As the home owners, we tried to pack as much as possible and had many boxes ready to move in the basement. All of the large furniture and appliances were moved from the area they were located in. The move out was estimated to take 6-8 hrs. and we were told that everything would be protected and covered, which over all they were. What wasn't done was there were no floor pads placed on the floor and the carpet ended up getting soiled and had to be cleaned before the final closing transition could be finalized. The move was assessed as a one truck move, but a 2nd truck was included into the deal with no charge except for the gas cost. The move ended up filling the 2nd truck and I actually had to rent another 14' truck to handle the over flow that was left. The crew work diligently to keep the flow moving. They loaded the truck by rooms. Over all the move went well, but it did not go perfectly. There was a situation where a new washer and dryer that we had purchased was being stored in the down stairs garage protected with a protective cloth. They were not in a box which was the way they were delivered. There were no noticeable damaged to the pair before the move. A day after the move on 7/16/14, when I went to install them I noticed that there a large dent in the top edge of the dryer. I placed a claim with the moving company and they have responded by saying that I was responsible for the damage and that in order for them to accept responsibility I would have to prove that it happened in the move. They suggested that we had bought a scratch and dent product or that it happened after they had left. That is not the case and if a walk threw was performed we may have picked it up at that time. There were a few other issues that were also noted in the move and reported to management which we as the contract owners of move, made a decision not to pursue the damage claims. This was the only issue that we had asked to have corrected since the dryer was brand new and never hooked up or used and the management made a decision not to take the responsibility to correct. It is unfortunate since it would be a quick and easy fix and would keep a good customer relationship. As a result I would not recommend Wood Bros Moving & Storage for any further moves since I would not be sure if any damages that might happen would covered and if they would be, the time and effort that would have to be put into it to prove the case.

The Wood Bros. team provided perhaps the best and smoothest move we have ever experienced. In order to bring some credence to this statement, we have made over 16 full household moves prior to recently retiring to North Carolina after 46 years. On moving day, the WB Team came into our home with 7 professional packers and worked no-stop for the next two days. The goods were loaded on the morning of the 3rd day and taken to storage for 5 months until our home in NC was completed. Work was completed by 2PM (Approx 22,000 pounds) The day after closing on our new home in NC, we had scheduled our shipment to be delivered the following day. The goods arrived on time as planned that morning. The goods were unloaded over an 8.5 hour period using 6 professional without incident. The WB team truly did an outstanding job in very facet of the move. The General Manage for Wood Bros., Steve Turcotte and his entire team really were instrumental in making this move a great experience. Moving anytime is not a pleasant experience, but the Wood Bros. Team made it that less painful. We were able to negotiate a very competitive, fixed price for this job eliminating any cost surprises in the end. You won't go wrong using Wood Bros.!

They were fabulous! We needed to have them store our stuff over the weekend and they were very agreeable about it and the price was reasonable. Other companies wanted to charge us to unload the truck, store the stuff for the weekend, then reload the truck. Lots of labor fees and they let us know it would be an inconvenience. Wood Bros. just stored the full truck over the weekend. The guys were friendly, fast and extremely careful. No damage and the move went quickly. Their quote was actually half of another company's and the estimate was right on. We were very pleased and recommend them highly. We'd definitely use them again.

Well, it was five years ago, but I remember that the crew was on time, pleasant and efficient. Nothing was damaged in the move and we had no complaints.

We have used them twice. Once when we moved in Oct 1993. They were great. We used them again when we had our floors redone. They came in, moved furniture, stored it within the house so the floors could be done. Then they came back and put all the furniture back in place. We were not here, but they were very reliable and worked well with the floor people & painters.

We had good experience with them. They were right on time. I would recommend them to other friends and family.

They were great. They were professional. They got it done and did it right. They were very polite and courteous. I would say that they are reasonable and I have used them before.

Our quote for the move was substantially less than what I was told the amount would be to "unload the truck." We decided to go with this company (and were flexible with our moving date) based on the fact that they were returning from the Carolina's with an empty truck. The comparision moving estimates were higher than Wood Brothers, based on the fact of a "round trip" of an additional 300 miles with crew wages. However, the Wood Brothers crew were detained in getting to our home on the day of the scheduled move by 24 hours (allegedly due to the Carolina people having difficulty with their closing). This caused its own problems with our electicity being scheduled to be cancelled, incoming tenants, etc. However, when Wood Brothers crew arrived for our move with only 3 men, the proposal clearly stated 5 men were to move us (we were informed that 2 of the crew from the southern trip, went directly back to NH), my husband worked along side the movers as the 4th crew member. Steve Turcotte, the general manager, replied to me that they didn't feel that they needed the extra crew and wasn't it fortunate that he (my husband) worked because the move would have taken so much longer (than the 8 hours). My husband is a professional and the delay cost him a loss of income and an absence at a deposition hearing. That evening, Mr. Turcotte informed me that a $2000 additional charge would be due to unload the trucks, stipulating that unloading the moving trucks was based on the payment being made at this time. We have moved many times and I have never ungone such manipulating. I had requested an "agreement" prior to the move as other moving companies presented, and Mr. Turcotte indicated that that was unnecessary. A hard lesson to learn during a very vulnerable event. Moving is incredibly stressful, Mr. Turcotte, reassured me, after he secured my credit card payment, that "in a month you will be putting this behind you." In fairness to the moving crew, 2 of the 3 crew in NY were amazing. The NH crew, meeting me at our new location, worked very hard and J and R, the two crew members in NY and NH, were exceptional. Too bad the company management does not stand up to these two professional individuals.

Very good. They sent 3 good men and did a great job. I would highly recommend them.

Moved a small amount of furniture to DC. On time and very careful with the furniture. Delivery was when promised and went smoothly.

They did dent my dining room table, but had it fixed. One man did not show so they worked without him and got the job done. Most of my stuff went in the right place, but some items did not. I could not give them an A, but would give them a B+.

They moved my household to storage and later to my new house.

I would highly recommend Wood Brothers Moving. GREAT job guys. I really appreciate how hard the worked and their dedication. Thanks very much. Worth every penny! Tom Colcord

Actual price was very close to the estimate. The crew arrived on time and it was courteous and professional. Move was completed in excellent time. Overall great company to do business with.

I had all my furniture ready to go. I cleaned out all my cabinents to allow the movers the time they need to move my furntiure without any difficultly. I did have some large furniture, ie. large storage shelf. The crew packed up the mattress in individual boxes with care. They were great. Very effecient and polite. Two thumbs up for some wonderful service. I would most certainly reccomend them again.

The move was from Bayview to Philbrick

They did a good job. They didn't' break or damage any of my belongings in the move. They were punctual and took extra care in packaging my things. I would use them again in the future.

We hired Wood Bros. to assist with a move from Kittery ME to MA. Person on the phone was very pleasant, gave an accurate quote, and was able to accommodate the last-minute nature of our move (I think we gave them 3 days warning). On moving day, 3 movers showed up on-time and were extremely efficient in getting things loaded on to the truck. They made an effort to check in with us & make sure they'd gotten everything. On the other end, the guys carried all our stuff up to a 3rd floor apartment with tricky stairwells. There were some iffy moments with some of our larger items, but the guys were determined and came up with creative solutions for how to get things up the stairs. They made sure to ask us where we wanted everything. I know I would have been complaining about running up and down 3 flights of stairs over and over, but the guys were great at motivating each other and kept the mood light. Moving days are always extremely stressful, but these guys really took a lot of stress out of the equation - they're motivated, determined, and they kept us laughing. Highly recommend.

The person on phone was very helpful and knowledgeable. The 2 men that came to do the moving were very pleasant, quick, no complaining or dawdling, and did a great job! I have recommended them to my office.

Wood Brothers was helpful in establishing the cost and timing of our move on the front end. The truck and movers showed up on time, packed everything we had talked about and more until the truck was full. At the new house, they put larger pieces in the rooms we asked them to even in the basement and upstairs. The gentlemen were courteous, worked quickly without damaging anything and finished in the 4 hour time slot estimated. There were no extra charges, no hidden anything. I would use them again and recommend them to my family.