Granite State Glass - Plymouth

unknown

If there were a grade higher than an A, I would give it to these people. The windshield on my new 2014 Subaru Legacy cracked and had to be replaced. After they replaced the windshield the first time, I noticed a creaking around the right side. I returned to the shop, and they replaced it with no hassle at all. Unfortunately, the creaking continued. Jim went for a long ride with me and did everything he could to identify the source of the creaking, never questioning the legitimacy of my complaint. They removed every part that had been removed during the installation, and checked to be sure all seals were clean. But the creaking continued. So they replaced the windshield for a third time, with absolutely no hassle. The creaking continued, so they asked me to take it to the Subaru dealer to get their opinion. They felt terrible and even gave me a gift card to a local restaurant for the inconvenience. Turns out there was a Subaru "service bulletin" on the creaking issue, and the dealer had to take the entire frame of the car apart, from the door to the front end, in order to get to the problem area. Took them two days and a loaner vehicle to resolve the problem. So I went back to Granite State Glass to share the news and return the gift card, since they had gone above and beyond for something that wasn't their fault. They were very happy to hear that the mystery had been solved, and refused to take back the gift card. Bottom line . . . if I *ever* need anything involving glass again, this is where I'm going. They really stand behind their work!