The Maids of Southern New Hampshire offers maid and house cleaning services you can trust. Our staff is bonded and insured. Products and equipment are provided. Satisfaction guaranteed.
Services we offer
Cleaning Services, House Cleaning, Maid Service, Window Cleaning, Capet Cleaning Maintenance, Moving Cleaning Services, Same Day Cleaning Service, Spring Cleaning Services, Fall Cleaning Services
I hired the maids to clean my condo after some renovations were complete post purchase. I explained the depth of cleaning needed and was given a reasonable quote. The morning of my service, the time of the appointment was switched, which was hard to manage with my work schedule. When they did show up the cleaning I requested was not completed. They did a very general clean which would of taken me about an hour to do myself (3 team members showed up). I let them know and was issued a refund only for the hours they showed up and my $150 deposit was kept. I would not recommend this service.
Description of Work: Deep cleaning post construction
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
2.0
Martha M.
09/2015
3.0
house cleaning
+ -1 more
Cleaning was OK. Scheduling a nightmare. Wouldn't give us a set day and time even though regular customers. Had to make arrangements to have pets out of the house and this was very inconvenient without a regular schedule. Understand the need for high productivity but not at the customer's expense.
Description of Work: Biweekly housecleaning.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Deborah M.
04/2015
5.0
house cleaning
+ -1 more
unknown
Description of Work: The Maids cleaned my home bi-weekly. They do a great job, call 2 days before they come and are extremely punctual. I would hire them always. The only "negative" is their price. They are the most expensive cleaners and cost an average of $50 more than their competitors. You get what you pay for, however the cost is quite high.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Karen L C.
03/2015
4.0
house cleaning
+ -1 more
unknown
Description of Work: The Maids always do a top to bottom clean of my 4 bedroom 2 1/2 bath home and I have always been happy with the cleanliness of my home when I've used them. However, I do find them to be on the high side price wise and even though they give you a 2 hour window of when they will be arriving, often they can be up to an hour late. So if you prepare for them to come as early as 11:00 a.m. it is not unusual to still be waiting at 2:00 p.m. I have actually had to call the office on more than one occasion to inquire as to when they will be arriving. Due to the fact that you can't rely on their punctuality and they don't work at all on Saturdays (which totally shocks me as this is a prime vacation area) and I have rental property which turns over on Saturday, it makes it impossible to rely on them for all my cleaning needs.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$235
BARBARA A.
03/2015
1.0
house cleaning
+ -1 more
unknown
Description of Work: Supposedly a full house, deep cleaning -- so many "not dones" that their work didn't even equal a quick run through.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
5.0
$450
Response from The Maids of Southern New Hampshire
Hi [member name removed], Thank you for your feedback and I apologize for your experience with our company. Your total satisfaction is what we strive for and I would like to have the chance to make it right. If you are open to speaking via phone, we would like to offer to come back and make things right free of charge. Warm Regards, Jennifer Walichnowski The Maids (603) 964-1633 custcare@maidsnh.com
Louis S.
12/2014
5.0
house cleaning
+ -1 more
unknown
Description of Work: Cleaned entire house. As always, went well.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$148
George G.
12/2013
3.0
house cleaning
+ -1 more
They promised 4 people and only two showed claiming that they had too many appointments. They missed large areas in the house where surfaces were never touched. The product used on the wood floors was such a high gloss that when both my wife and I stepped on to the floor we both fell. They did pay for my wife's chiropractic needed after her fall. The price was high and the number of overlooked areas were there was dust including under furniture and tables amounted to our decision not to reuse them even when they offered a discount price to correct.
Description of Work: I used The Maids of Southern New Hampshire
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0
Response from The Maids of Southern New Hampshire
We regret you didn’t have an exemplary experience with our service. As you mentioned, we usually have four staff members per team, but illness caused a number of staff members to be out of the office, therefore only two team members, one being a field manager cleaned your home. The price of service was adjusted accordingly. As for the areas you felt were missed, we did act on our 24-hour, 100% satisfaction guarantee, and returned to your home to address your concern. We do appreciate your feedback as all comments help us improve our communications with customers and service quality. Thank you, Jennifer Walichnowski The Maids of Southern New Hampshire
Leslie H.
11/2013
1.0
house cleaning
+ -1 more
Lousy cleaning in most areas of the home
Description of Work: Interior home cleaning weekly. 3 different 20 something looking girls would arrive each week. Several poor cleaning had to be redone with supervision. They were all so pleasant, it just wasn't working out as there was no continuous routine.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from The Maids of Southern New Hampshire
Hi [Member name removed], I appreciate this feedback and would like to earn your business back. If you decide to use our service again, we will provide your first 2 cleanings free of charge and I will personally be out with your cleaning team (a new team than what you have used in the past). I hope you will consider us again, I know that we can make you happy, Jennifer Walichnowski The Maids 603-964-1633 custcare@maidsnh.com
Maria G.
09/2013
2.0
house cleaning
+ -1 more
They cleaned certain areas well, but they didn't clean the top of my cabinets or clean the cobwebs from the ceiling. They came back out to clean the tops of the cabinets since their advertising stated that they cleaned everything. Portions of the house were cleaned well, but anything that needed extra effort was not cleaned. They are very professional and punctual; I just thought that their pricing was a little too high for the quality of work done.
Description of Work: My husband purchased a full home cleaning deal for Mother's Day. They came out once to clean the house from top to bottom.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$600
Response from The Maids of Southern New Hampshire
Thank you, [member name removed], for your feedback! We are using this feedback to make changes and improve the service that we provide. I do hope that you may consider using us in the future. Warm Regards, Jennifer Walichnowska The Maids of Southern New Hampshire
JOYCE W.
06/2012
5.0
house cleaning
+ -1 more
There are normally 4 people and they clean the home in an hour to an hour and half. They are very reliable and they have a full staff so that they can always come when scheduled.
Description of Work: They come to us on a monthly bases.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Louis S.
03/2012
5.0
house cleaning
+ -1 more
They do a pretty thorough job. Their staff is great. They have it down to a science.
Description of Work: They came in to do routine cleaning.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$144
Martha M.
03/2012
5.0
house cleaning
+ -1 more
They come in a team of 3 and go through the house. The house wasn't excessively dirty ... but just needed all of the surfaces clean so I understand it takes a lot of time. They were there for probably 2 to 2.5 hours (what you need to remember is it would equate to a normal person being there for about 6-9 hours). I believe they charge something around $149/hour for the team ... which again does seem high but that's for 3 or 4 people.They use their own cleaning supplies and their own vacuumes. They take the trash with them. I love the smell of the products they use ... very clean and fresh.
Description of Work: Thorough house cleaning before my son's graduation party. We have a 4 bedroom, 3 bath colonial ... approx 3,000 square feet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Leonard R.
02/2012
5.0
house cleaning
+ -1 more
They are excellent, they respond very well and are reasonably priced. They are very receptive if you have a concern.
Description of Work: They clean my house every 3 weeks.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Window Cleaning,
Carpet Cleaning
FAQ
The Maids of Southern New Hampshire is currently rated 3.5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
The Maids of Southern New Hampshire accepts the following forms of payment: Check,MasterCard,Visa
No, The Maids of Southern New Hampshire does not offer free project estimates.
No, The Maids of Southern New Hampshire does not offer eco-friendly accreditations.
No, The Maids of Southern New Hampshire does not offer a senior discount.
No, The Maids of Southern New Hampshire does not offer emergency services.
No, The Maids of Southern New Hampshire does not offer warranties.
The Maids of Southern New Hampshire offers the following services: Cleaning Services, House Cleaning, Maid Service, Window Cleaning, Capet Cleaning Maintenance, Moving Cleaning Services, Same Day Cleaning Service, Spring Cleaning Services, Fall Cleaning Services