New England Gutter Kings Inc

THIS IS THE COMPANY TO HIRE. The facia of our home had a curved molding throughout and had to be removed and replaced with a straight facia in order to attach the gutters. As it turned out various parts of our home required 2 and 3 long wood heavy boards. The company sent out 3 teams and these hard working gentlemen did a PROFESSIONAL, PERFECT JOB. MY neighbors were so impressed, stating they observed this team working non stop. Very professional, courteous, knowledgeable, HARD WORKING. Left our property as they found it - CLEAN. Also important is that they're competitively priced.

totally professional. showed up on time and were very personable and expedient.

Went just according to plan, and no problems.

Dealing with this company was a complete hassle. I called to make an appointment to have gutters cleaned and was given a date of Nov 30. Upon making the appointment I stated that the house was 2 stories in the front & 3 stories in the back so that they would be prepared to deal with the height in the back. I also asked if the debris was bagged because I did not want it thrown down on top of my dense evergreen bushes in front of the house making a big clean up job for me. I was ensured that the debris would be bagged. I was also told that the down spouts would be flushed. Monday, Nov 30 came & they did not show. I called & they said the crew must not have had time & would be there tomorrow. Once again, they never showed. Thursday, Dec 3rd, I get an automated message saying they would be there the following day. Friday Dec 4th rolls around & again they did not show. By this time I am more than a bit irritated. I called & after getting through the automated message I finally got to talk to someone......who sounded like a kid and said he did not know how to handle the problem with the unresponsive crews. Finally, 8 days after my appointment on Dec 8, they apparently showed because I got home to find extreme debris scattered all over my front steps and dense evergreen bushes (and I'm not talking about lit bits that might have missed the bucket). Then I walked around to the back of the house & look up to see the gutters still overflowing with debris. It was after 5 pm so I decided to wait until the next day to call the company. The next afternoon I was not surprised to find that the company would be prompt at one thing....sending the bill!!! I called the company and the first thing I asked is if there were any notes from the crew regarding the job. I was wondering if they made a comment to their boss about why the job was not completed (like maybe they were not told or forgot about the height of the roof & did not have a tall enough ladder). I was told there was no mention from the crew as to why the job was not completed. I told the rep about the mess & about the back gutters not being completed. He asked me to email pictures & I did. He agreed to send a different crew out to complete the job & tidy up & make sure the downspouts were flushed. He agreed to Thursday morning, Dec 17, as I requested since I would be home to supervise. He said to hang onto the bill until the job was completed satisfactorily. Thursday morning came and the crew arrived as promised. I walked around the back of the house with the two men & they took one look at the roof line and said there was a problem. They said they did not have a high enough ladder and that the company says they are no longer allowed on roofs because of one crew who had to go up on a roof (and did not like it) and complained to OSHA . I was dumbfounded so say the least (though not upset with the men themselves). They said that they did not mind going up on roofs as some jobs obviously required it depending on the design etc, but the company says they are not allowed to. I asked one of the men to call his boss with me there to explain the situation because I was not paying a bill for a job that could not be done. He did & his boss gave them the go ahead to go up on the roof if they needed to to get the job done. Finally.....after way to much hassle.....gutters cleaned. I paid the bill immediately on-line. To further express this company's lack of communication, two days later I get a letter from Jack Lopez, the general manager, dated Dec 17 (the same day as the redo date) telling me I am late with my payment for services provided on Dec 8. What a joke!

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Contacted Gutter King to evaluate condition of gutters. Salesmen convinced me to have gutters cleaned and the contractors would evaluate condition. Guys showed up, cleaned and left. They said gutters were in good condition when obviously they are failed. Be aware that they are looking for a quick expensive "cleaning".

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These guys are ridiculously priced!!! They quoted us $15000 for gutters on the front and the back of our condo unit. The roofs are straight roofs. Would've been a job done in a couple of hours. Plus...they aren't even a local company. They sent someone up from Mass. No thank you! What happened to the good old mom and pop places?

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Their work is stellar. I recommend getting their custom gutter tops to keep debris from collecting in your gutters. They are a little pricey but the work is fully covered by warranty and you get what you pay for. These will last forever.

`no service performed. |would not give me a price for work I wanted done. |obvious he wanted to re gutter whole house while only half needed. |apparently only want to do big jobs. little or medium ones don't count!!!!! |2nd time submitted this critique. |WH KENNEY

Disaster from alluring beginning to the pathetic, dismal end. Specifics of this assignment were discussed with the provider well before the visit, including gutter locations and what was included in the package as applied to this Angie's Special Deal (given the unique features of the house being serviced). After the first service visit, provider tried to charge extra for what we had agreed would be included in his service for the Deal price. When sent photos of the poor job which had been done, he promised to make up for the deficient work, was late with providing this in the event, and still did not manage to clean the gutters we had agreed would be cleaned for the Deal price. Gutters were still not clean after the second follow-on visit. I got tired of climbing up to the gutters to take pictures of still-filled gutters right after the providers claimed to have been there. Avoid if at all possible.

The install price was was great and in the end we paid exactly what we were quoted. We had a fairly dificult roof to add gutters to and the install of this and all the other gutters went well. They cleaned up after themselves.

It was a challenge because when they came out the first time, they didn't do the job right and they had to come back and do it again. It was pretty much a hassle. They sent somebody out and the people they sent out were either lazy or unqualified or didn't want to do the job. There were some areas that I know needed to be fixed. I anticipated that they would call those out so then they could give me a quote but they didn't do that. They actually came out on time.

The reason I went through with Gutter King was that they were the only company that gave me an estimate for what I asked for. I also liked that they did the quote while I was present to ask questions and to be able to physically point at the sections of the house I needed re-done. I requested two other quotes from competitors and although I was very articulate in my communication with them on the phone and email; they both gave me a quote for replacing the ENTIRE gutter system on the house (not just the two sections I needed.) They also did not schedule the time they would do the estimate with me. Gutter King went out of their way to listen to me and explain everything. Gutter King gave me only what I needed and didn't push me to do the other sections of the house. Price was fair. People were friendly. Two things that were disappointing: I've been picking up a lot screws and sharp pieces from the grass were they did the work. With snow on the ground (at the time they did the work) I guess that is inevitable. Also, downspouts were not extended. They just ended at the foundation so I needed to do that myself. I didn't think to ask about that and just assumed they would do it.

The estimator arrived 10 minutes early, I described and showed him what I wanted done and he gave me the estimate on the spot. They called me a week later saying that they would be onsite the next day and that I didn't need to be home. When I arrived home that evening the job was done and aside from the new gutter and downspout you wouldn't have known they were here. Very professional.

i wasn't at home and they did not leave a card saying they had been cleaned. It would have been helpful if they left a card. Overall great experience will use again

Overall, the gutters were cleaned nicely and they were very prompt. They were able to schedule my cleaning the very next week, even though it was a holiday week. I did not have to be home while they were there, which was nice. However, when I got home I found there was a large bag of debris left, which I was never told about. I thought they left it by accident and called to ask about it. They also left my outside water running and I didn't notice it for a day!!! Very unprofessional. Overall I was less than satisfied with my experience even thought the gutters themselves look great.

This was an easy repair. The estimator came when expected. The work was done well. I thoroughly recommend this contractor and would use again, if the need arises.

New England Gutter Kings was good. The gutters were well installed and they seem to be working so far. They did a pretty good job and we're happy with them. They're really persistent. We tried to get quotes from different places and they were consistently the ones that got back to us to give us prices for different things that we were looking at and they had the best price.

It was a positive experience. They were on time, friendly and every expensive. Their quoted price was $10,000.

Filled out inquiry form on their website and rec'd prompt phone call with a time for the estimate. Estimator came exactly when he said he would. He was not sure they could do it this year as it was winter, but a mild one. It can't be too cold. So he told me we might have to wait until March, but they would call before they came. Since the warm temps continued, I got a call a couple of weeks alter that they would be coming the following Monday. They did, and it was completed. The estimate was reasonable and not exceeded. Highly recommended.

They did a great job! Arrived on time; very neat; worked quickly and efficiently. I had one question during the job and ended up calling the main office. They responded immediately with an answer, and the foreman then came to find me to make sure that everything was clearly explained.