Harry W. Wells & Son Inc.

Perfectly! Jim was right on time, did the work in half the time that was quoted by other companies I checked with, and it all cost half the price. He was done in under three hours for everything. Very professional. I would absolutely hire again and refer to others. Thanks, Jim!

I have been overcharged for some light plumbing work done by Wells recently. Installed were some sillcocks and a Delta shower valve. The sillcocks were marked up 100% and the valve was marked up 300%. All told I was charged $516 for about $125 in hardware. That kind of a markup is completely unreasonable for any service business. On top of that the installer spent 1.5 hours retrieving parts and a half hour writing up the invoice.(for which you are charged). I could have picked all of it up in about a 1/2 hour. While the work was competent I am left completely unsatisfied by the experience. I cannot recommend this plumber due to this.

They came out when they said and the instillation went very well. The problem was the next day when I came home and found water on the floor again. This time it was from where they had joined the drain into my AC drainage. I called and they had the after hours person call me back as it was just after 5PM. First he asked if it could wait till the next day. When I said I had to work the next day, he said I would get charged for an after hours call as it was probably a plugged drain and the installers would have no way of knowing that. I told him this was not leaking prior to the tank instillation and was connected to that and I should not be charged for a call. He would not budge and I told him to forget it. Being mechanical, I went down and looked at it myself and after a short time found the motor unit that drains the AC condensation was not plugged in all the way and must have come dislodged while they were working. I plugged it in all the way and it started draining the water solving the problem. If this is an example of their after instillation support, I will call someone else the next time.

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They are very reliable. They always come. If they make an estimate, it's always what they said it would be. They're fairly reasonable. They're not pricey. They're not cheap.

The workers are very consistent, professional and they come on time. The work they do is excellent.

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My furnace was not working when I got home from work, but I waited until the next morning to call for service. Harry W. Wells was recommended by a friend, so I called them at about 7:10am. They said someone would be there within 30 minutes (which he was). The gentleman was friendly and professional. He asked a few questions, identified the problem quickly, had the part in his vehicle, and repaired it quickly. By 8:15, my furnace was running and my home was getting warm again. I definitely will call them for any future heating, air conditioning, or plumbing issues!

Norbert is my expert. He is great, answers my questions, I am completely satisfied with the service. They came to service my Oil fire furnace leak via the vent valve.

Every experience that I have had with this company has been very positive. Our first call to them was in 2009 after we had endured numerous attempts from another company to resolve our heating issues. Harry Wells sent out a technician who was able to resolve the issue on the first visit. We signed our first yearly maintenance contract with them at that visit and have been very very satisfied ever since, including today's visit. I have found all of their people to be highly knowledgable, professional and very courteous. I couldn't recommend a company more highly.

I have been using Harry W. Wells and Sons since moving to NH 10+years ago and they have consistently provided excellent service. Technicians are very professional and arrive according to schedule.

Wells sent the "real" plumber for the disconnect and he arrived on time and finished in less than 30 minutes. The reconnect was a nightmare. It wasn't Jimmy. ..It was first call and he showed up 45 minutes late, did not look very competent, left in 30 minutes to get "parts " -- driving the "a shop in the truck" vehicle. Came back an hour later and took another 1 1/2 hours to connect my single bowl sink. Tested nothing, except that the water did indeed come out of the faucet - which thrilled him. It looked like a Tim the Tool Man skit. That night I tested the dishwasher, which caused the sink to fill up and a small leak in the pipes below. I ran the garbage disposal to clear the sink and sopped up the other. A week later the hoses gave way and I had more water pouring on my feet than in the sink! A few days later the "real" plumber came out and fixed it in less than 30 minutes. I had to call several times to find out where he was, and they finally diverted the "real" plumber from the job he was doing down the street. ... so, the lesson is -- NH does not require plumbers to be licensed, and just because Wells has a plumbing license, doesn't mean you will get the real plumber!! The rates have gone way high -- $92 /hour. licensed or not! The less qualified they are, the longer the job takes. .that's the more you pay for OTJ training. The icing on the cake was they had the nerve to bill me for the hour that the Tool Man left "looking for parts". That would have made it a $400 job.

My husband and I purchased a home on January 6th. The previous owners were supposed to have the Lennox furnace serviced as part of the Pand S and did not. It was working sporadically and we were concerned so our agent has us schedule a service as soon as possible and the previous owners would pay for it. I called Wells and Sons because the sticker on the unit indicated that they were the ones who installed the unit. I scheduled the earliest possible non-emergency appointment on Friday morning (1/7). A technician was scheduled to come out between 9 and 11 am on Monday (1/10). I received a phone call at about 7am on Monday from Bob, the service technician. He had had a cancellation and would be able to come over earlier - great! Bob showed up at the house around 8 and got to work immediately. Being a first-time homeowner I asked if I could watch and ask questions. Bob was very personable and consented to me watching over his shoulder. I explained what we had experienced in the few days we'd been in the home and he got to work as part of the inspection. I was told that our furnace was using WWII technology and was guzzling propane. I believe Bob's words were, "I know this is the last thing you want to hear the first week you own a house but don't put any more money into this furnace. Save it for a new one. It works, but it's really inefficient". Fair enough. Bob finished his inspection and noted that everything looked really clean. He pointed out that our zone dampers (we have two zones - upstairs and downstairs) were broken and that we would have to replace the entire zone control system to fix it. I was also told that our zone control system was "too old" to handle a programmable thermostat. We set the thermostat to 65 upstairs since I was told that our downstairs zone was effectively useless. Bob headed to his next appointment and I headed into work. I was looking forward to coming home to a warm house. Instead, I returned to a 55 degree house with a heating system blowing nothing but cold air. We should have called Wells and Sons back immediately but didn't, due to the circumstances around the previous owners paying for the service. Fast forward a week and a half later. We've been able to get the furnace to blow warm air but it involves us clicking our heels three times and saying abracadabra backwards. Then, just in time for some lovely -10 degree weather it decides to stop working all together. We've been trying to save money by just using our wood stove. Now that we're nearly out of wood we're calling the only Lennox dealer in NH and hoping they can get it back on track. So... all this being said, service from Wells and Sons was prompt and professional. Bob was very easy to work with. I have concerns about the quality of the work, however, when someone tells me my furnace works yet I come home to a cold house and have to perform magic tricks to get it to come on. Compared to the company coming to look at the furnace this week their inspection price is more than double!

Wells sent out a team of two service-men who arrived promptly at 7:30 AM as promised for "first call". They very quickly and efficiently removed the existing equipment, and measured the existing duct for fit with the new furnace. One called in the requirements for a duct fitting and while the other started preparing the new furnace for installation went to pick up the parts. The job was quoted as "all day" but they were finished and out by 2 PM. The new furnace and humidifier were thoroughly tested and the operation explained to me. The job site was completely cleaned and all packaging material removed. Wells took care of warranty registration and paperwork. Other than a little smoke and smell from the new burner the day of installation, there were no issues with the new equipment.

To this day, they have NOT returned my calls, nor have they returned the $82 I paid them to fix my leak, so I am taking alternate action to reclaim my money. Its not the money that is the issue, its the principle. I hired them to fix my leak, and they did not. On top of that they kept my money, AND won't even talk to me about it! I hope this testimonial is helpful for someone who is thinking of using H. W. Wells and Sons in the future. This has been a painful experience. They are also know locally as: Harry W. Wells and Sons, Inc., H. W. Wells and Sons, and H. W. Wells and Sons, Inc.