KEATING PLUMBING & HEATING INC

Called at 2:45pm. Brendan arrived at 3:20. He saw what was wrong and went right to work. An hour later, my furnace was up and running. The cost for the repairs was quite reasonable. I would recommend them to anyone.

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We called on Friday night at about midnight and the young man was here within a couple of hours to help. He noticed the pressure switch had tripped off so he tripped it manually to restart it. When the pressure switch started up again water began coming up from the area below the pressure tank. He dug down through the dirt and found a "leaking T junction" which he did not think belonged where it was. He came back Saturday morning and ended up removing the leaking part and capping it. Shortly after capping that leak the hot water heater began leaking so he told us we should turn off the hot water and call someone about fixing that on Monday. At the time we at least had water again and we knew our water heater was old so it was disappointing but we were dealing. The young man left and a few hours later one of the toilets began leaking at the point where the tank joins with the bowl. I turned on the tub faucet and the water came out with very high pressure. I started filling buckets and the pressure began reducing, about 20 gallons later there was no water again. We shut off the well pump and went about finding another provider who could help fix the situation as we knew Keating only had the same guy on call. We scheduled another provider and left the house for the afternoon. We came home to a message on our home phone from the young man from Keating telling us that the part he removed was the pressure relief valve fitting for the pressure tank. The pressure switch had been causing too much pressure so water was being released from the valve causing the "leak." In the message he said we should get a new valve at a home improvement store. Update: It was determined that the issue was originally just a faulty pressure switch which is cheap and easy to replace. Instead the water heater and toilet both were damaged. Keating replaced the water heater and fixed the toilet at their expense with no resistance. They also forgave the $361 bill that was origionally given to us by the young man who did the damage. I only slightly improved their overall score as the damage was done on the 3rd of January and it took them until the 9th to restore hot water for us. I understand that they have other obligations but we would not have been without hot water at all if the guy they had out on the 3rd had not caused the damage in the first place. I am glad they made the damages right but I would not use them for a plumbing issue again.

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I called on a Wednesday and they had a rep at my mouse the next day. He completed all of his work very quickly and even gave me some tips on how to avoid similar issues in the future. He cleaned up after himself and was very pleasant. The price was a little more than I would have thought, but that was mostly driven by a "dispatch fee" that they charged.

While the repair took a few weeks (hit them at peak service season) they called weekly with a status update. Just really great experience working with Keating!

very eager to get the project. non responsive on follow-up and finish work.

The competitor's system, Hixson of Hancock is working well for 2/3rds the Keating cost. Keating is a larger company and a supervisory type person came out to review the site and prepare their quote. Both companies are Buderus [German heating ststem manufacturer] certified installers.

subsequent 1.5 years: claiming "no signal"; being out sick; no follow-up. Synopsis: pretty good at service calls if you are paying. Impossible to reach if they are required to finish or to follow up.

Couldn't be happier with the professionalism and response I have gotten from Keating.

Joel from Keating plumbing arrived 30 minutes early. He quickly repaired the valve and some repairs on the hot water heater. He was very professional and he showed me some ways to save money on my heating bill. Keating offered me some excellent plans to save money on future costs. I was very impressed on the level of service provided.

The whole process was excellent from start to finish. The old furnace needed a new part that cost several hundreds of dollars. We learned that the part was hard to find seems the parts were no longer manufactured. My husband and I decided it was time for a new furnace. We met with a sales representative who came to our home to go over the products available and decided it was time to replace our hot water heater too. We scheduled a time for the service which took two days to complete. They took the old equipment away, and cleaned the area so that you never knew they were in our home.

Low water pressure, and low water flow in my home. Contacted Keating, and the question that I wanted answered was it a problem with the pump, or the well. Plumber they sent determined it was the pump. After the pump was rebuilt ($400), the low flow and low pressure still existed. Over the next two days, they sent others out to investigate, and determined it was blockage in the well. Much time was wasted, since the plumbers they sent out did not have much experience or training, and had to keep calling the office to determine what to do next, while they sat around for hours at a time. The total cost was finally $1000, without anything being fixed. I was initially told that I would not have to pay for the unecessary pump rebuild, but when the bill came, that turned out not to be true. A well specialist needed to come out to replace the well pipe (an additional $2000).