Overall quality of the siding is good and it looks okay, but not the best quality workmanship and communication is poor. If I were to do it over, I'd spend the extra $8K and go with NewPro. I guess you get what you pay for.
Description of Work: New siding on my house - The sales rep was thorough and responsive but the job was mediocre at best. The site supervisor was never there and could not be directly contacted so I had to communicate via the crew of 2 who hardly spoke english. I demanded to talk to the supervisor and they called him on their phone for me. I also complained to the sales rep who said he would contact the supervisor, which he did. The site supervisor was clearly taking advantage of dealing with a what he thought was a single woman who didnt have a clue and that he could get away with cutting corners. The sales rep ordered custom shutters. the site supervispr new nothing about them and told me there was no way to put shutters up because they didnt make then in a small enough size for where I wanted them. Problems: Sloppy- left pencil maks all over the place, left scraped up siding on the front of the house and I had to ask them to replace it, as if I woulnt notice? They trashed my backyard when they should have been working in the driveway. the dumpster they ordered was too small so for 2 weeks I had a pile of rubish that I had to climb over to get my trash barrels out. They started the job way later than targeted date; I was away on a previously planned and paid for vacation for part of the job which may have exaserbated some of these problems- homeowner not there so we can be sloppy and cut corners.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
1.0
$17,000
Response from KEYSTONE SIDING CORP
[member name removed], we appreciate the feedback that you have provided on your project and will utilize the information provided to improve our client experience. First, I wish to assure you that the site supervisor, Lou, was not duplicitous in relating to you. Before your installation we had nothing but positive feedback and reviews of projects performed. Unfortunately, during your project he was distracted on a personal level as his wife had given birth to a premature baby. In no way should that have affected your experience, as Richard Sciuto VP, should have been more involved in properly communicating and delivering a much better client experience from timely removal of the dumpster and job site clean up, as well as shutter specifics. Richard should have also shared that all projects do not start on time as prior projects are always completed in full before new ones begin, which has been our policy for 25 years. Often, extra work is requested by clients on projects in progress that delay scheduling, not to mention weather. Keystone Siding Corp has well over 3,000 installations of windows and siding and have strived to be the very best in installing energy efficient home improvements, and have won numerous awards for excellence and ethics. We will utilize your feedback to continually improve our services provided.
Diane B.
02/2013
1.0
replacement windows
+ -1 more
Absolutely terrible.
Description of Work: The workmanship was terrible. The windows still leak. Cannot get them to come back and fix the work. Ruined the grout in the tile in front of the sliders. Approximately 4 windows leak currently. Would never use this company again and hope that no one else ever does.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$15,000
Response from KEYSTONE SIDING CORP
In order to clarify this matter. Project was sold in June 2008 and completed August 8, 2008. Scope of work was 20 replacement windows, outside install, blind stop removal, 2 patio doors, and 1 3 lite patio door at 16,490. There was an issue with the 3 lite patio door leaking which we reordered the header piece and changed the existing defective flashing. At the point of sale, both clients were aware the grout to the existing door would be separated to remove the old door as would be anytime grout is sealed to the existing door. There is no way to avoid this. Regarding the windows... At remeasure and installation, "stains from ice damming were noted above and around many windows of the home". All of our windows have a 1/2' by 1" routed master frame around "all sides of the window" It is impossible for water to fill the routeded cavities as it would run down the sides fo the windows and over the sills. The only way to see water at the window is when it is running down the inside of the wall . This was explained the clients the "one time this was brought to our attention in the early winter of 2009". Still , At that time we promptly sent a technician (frank towne) over to double check and reseal any window the client had a concern with. They were also inspected by the manufacturer as well without any defficiency. With nearly 48,000 windows installed in recent years and installing windows since 1988, we have never seen a leak that was not a result of ice dams. We are suprised by our rating regarding pricing and service after nearly 5 years , but recognize there are few companies that our volume of business and share in our exceptional ratings. Overall A Price B Quality B Responsiveness A Punctuality B Professionalism A
Alexander K.
01/2013
5.0
replacement windows
+ -1 more
I liked the fact that they took a look at it and came up with a better set up that gave us a better view through the picture window. It was better ventilation. They seem to be quite efficient. Of the three people that we talked to they were the ones who came up with an over-all solution.
Description of Work: We had rotting windows and they replaced them with new windows and did some wood work.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$3,900
Response from KEYSTONE SIDING CORP
.
JAMESK C.
12/2012
5.0
siding, replacement windows
+ 0 more
Service was excellent
Description of Work: installed windows and sliding door
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Service Categories
Windows,
Siding
FAQ
KEYSTONE SIDING CORP is currently rated 3.3 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
KEYSTONE SIDING CORP accepts the following forms of payment: Check,Financing Available