Jim Trombly Plumbing, Heating, & Cooling

Techs on site did a wonderful job. Note: Get a detailed est. in writing. Happy with tech work. Not happy with business practice.

Very good! I would recommend them to anybody because they are professional and friendly.

Went well. I was quoted a high and low, depending on what was needed. (It was the lower price).

We couldn't have been more pleased with the job. I had a scheduling conflict and called the day before our appointment to ask about changing the time. They were very accommodating. When they arrived the next day, the work was completed professionally and within the time they quoted. Their quote was about 20% lower than other quotes. We will call Jim Trombly for any future plumbing needs!

called and they came out in about an hour and a half which i thought was great , very professional and took care of the clog very easily everything was great but i just thought overall it was a little pricy but i don't really know what others charge for the same service.

They had the lowest quote by about 10%. They did a good job- they were friendly efficient and professional and I got just what I expected.

The install went great. I was 90%complete with the install and needed a pro to test the AC lines for leaks and finish wiring the unit. I couldn't be happier with the work he did. Very professional and friendly. What really irked me is his rate was $125/hr. The job took a little over 4 hours for him to complete, but he charged me an extra hour to commute from his shop to my house despite it being in his company's service area. The commute from Manchester to my house in Merrimack is only 20 minutes, mind you. I called the shop and they told me that the charge is an industry standard, so unless you are lucky enough to be located adjacent to the shop, you will be billed over $2/min for the pro to drive his truck to your house. That's more than a limo driver makes, mind you. To me that doesn't seem fair at all. What if he takes a wrong turn? How is that my problem? Had it been explained to me on the initial phone call that I would be billed for his commute, I would've done more research. Buyer beware.

We've used Jim several times since becoming home owners. He and his crew always do a great job, are thorough and professional. He's fixed burst pipes for us, well pump issues (ugh) and one or two plumbing problems we've had in the 3 years we've lived here. High recommend Jim!

He was punctual, professional and explained what needed to be done and performed the work in a timely manner.

They showed up on time, but the cost was staggering!

Technician did not appear to have the ability to understand the problem at hand. Sent home without performing work.

The installation was outstanding. The guys showed up at 9am to start the job. They removed the oil furnace and oil tank, installed the new gas boiler and tied it into the four zones. The gas furnace was installed and running by 5pm of the same day. The company coordinated with the City inspector to get the installation inspected the same day and in time for the gas company to set the gas meter. They did a nice job and left basement cleaner than they found it. The furnace and service they delivered was much better than that offered by their competitors. Other plumbling houses quoted 50% more and estimated two days to complete the job. Jim Trombly did the quoted work and fixed one or more additional issues with the zone heating in one day.

estimate was way less than I expected to pay...work was completed quickly and professionally...completely cleaned up after themselves (was cleaner after they left than when they came). I would definately call them again and would highly recommend them to anyone.

We had a severely clogged drain in our kitchen and the garbage disposal was backed up. We called Jim Trombly Plumbing and someone was at our house within the hour. The gentleman was very knowledgeable in his field, friendly and did an excellent job. We would recommend him and the company without reservation - very reasonable, We actually obtained a quote on another job and have arranged to have a new hot water heater installed on 8/21/2014.

SERVICE WAS DONE WITHIN ESTIMATED TIME AND COST. GETTING THE PART TOOK LONGER THAN WAS QUOTED TO ME, BUT THAT WAS NOT THEIR FAULT, IT HAD TO BE SHIPPED.

We had an old toilet fixture that had to go! They were in and out in a flash and did a great job.

We called Jim Trombly plumbing to give us a quote to replace our furnace and hot water heater with a system that was more efficient and that qualified for the energy rebates available. Frank Trombly came by to meet with us and was well prepared with brochures that outlined the system he proposed installing, along with the rebate forms and what the equipment would qualify for. He took his time explaining how the system worked and why it was more efficient. We were impressed with his professionalism and the fact that he was well prepared for his visit with the information we had specifically requested. He told us he would get us a quote in a day or two and he was right on time. The quote was also a reasonable amount. We met with several other companies to obtain quotes but we felt that Trombly did the best job providing us with all aspects of what we were looking for in a contractor. The team arrived the day of installation on time and were done in one day. The work area was also incredibly neat and clean, which was appreciated. We would not hesitate to use them again.

He turned up on time, they were nice, they were efficient, it was okay, they gave us some good advice about some things. We were going to have them back at some point because we need some more stuff done.

From proposal to installation, all was done well and professionally. Furnace and water heater provide improved home heating and instant hot water. I expect to save $$$ in fuel. Installation went smoothly, done in one day and my basement was left clean. I am very satisfied.

Very professional. Excellent service, polite, knowledgeable. Will call them first for plumbing and have given their name.

This review is an update to a previous review indicating disappointment with a billing issue. I have since spoke with Carl and after some discussion, he offered to adjust the outstanding bill for the work done on a subsequent visit regarding a leaking central a/c unit. It is a good faith gesture and I can ask for no more since the subsequent visit repair did correct the problem. Thank you Carl.

This is an update to the July 17, 2013 review I wrote. As it turned out, the water leak to the first floor from the central a/c unit above was not a dirty filter issue. The ceiling tiles in the room below ultimately needed to be replaced and the wall needed to be painted as a result of water damage from the second more sever leak after the filter was changed. I did ask the service tech on his first visit if he was sure a dirty filter could cause the unit to "flood." He replied confident that it was. It turned out that the drain pan in the unit somehow shifted and was not draining but over flowing. I did not know that there was such a pan in the unit and it was never mentioned or investigated during the first visit. When the more severe leak was in progress, I called the vendor immediately and they did get the same tech there the same day. The pan needed to be shimmed in one corner to allow drainage. Not a complicated fix but it did take some investigating to find the cause. In all fairness, I do understand when the tech said that the shift in the pan was not at all something he would have thought could happen but in all fairness still, there was no consideration for the second service call for the SAME issue when the bill arrived. I believe 1st visit/filter change was about $120.00. I spoke with the tech at the second visit about a consideration of the first bill toward the the second bill and he stated that would be up to his boss. A bill for the second visit arrived in full but with no call to discuss from the vendor. I have called 2x to discuss consideration for the billing. No "boss" has returned my call. The second bill remains unpaid. As a result, I can not recommend the vendor due to the lack of communication and professionalism in customer service.

The crew arrived on time and completed the work a little earlier than anticipated the second day. Very professional and cleaned up the work area both days. They went out of their way to be helpful, and even installing a new sump pump for us when we mentioned it had stopped working the month before. We were very pleased overall.

He did a good job and did a lot of work in 2 hours. I haven't hired a plumber in a long time and I was a little surprised by the price. They charged $110 an hour. They did give me 10% for being an Angie's List member.

The plumber brought the necessary parts with him. He also fixed the leaking hose unit..again had the right parts with them. Although a little more in cost than I had hoped for, I couldn't be more pleased. I think that as soon as I put down the phone, the plumber was in my driveway! Had another problem the following week (completely unrelated--my husband tried to be a plumber--luckily he kept his day job)--same quick response, courtesy and professionalism. He even ignored the call coming in on his cell phone so that he could attend to my problem. I'd call on them any day.