Giant Landscaping and Snow Removal

Giant Landscaping gave me one quote for a price after having employees walk my property, did the job and billed my credit card for over $200 more. When speaking with the owner Jeff, he said they can't be held to the quote despite his employees saying how much labor and material it would take. He proceeded by encouraging me to fight the credit card bill as "they would get their money no matter what". While the job they did on my lawn was nice they clearly don't care about customer service or saying whatever it takes to charge you. I told them I hired them due to the quote that was less to another company quote. In addition it took well over 3 weeks for them to finally arrive and do the job after telling me multiple times it was delayed the entire week due to rain even though it had only rained once during the week. I encourage you to find a lawn care company who won't treat you this poorly!

Excellent.. Good job..the crew was respectful of my neighbors. Would highly recommend them

I was very impressed with Jeff's professionalism from the first meeting through the finished project. He personally drove me to the nursery to pick out the trees and bushes that were best suited to their specific planting location. His team was very punctual and very efficient with their work. The use of a bobcat was required to move the trees in, and since a little damage to the lawn was inevitable, they promptly returned to hydro-seed the lawn's bare spots. The yard now looks lovely, and I'm very pleased with the results. I would recommend this company without hesitation.

I had an estimate done in the spring and was told to wait for the work to be done because the Bobcat would create ruts in my lawn. A couple weeks later Carol called to make the appointment, dismissed my concerns about ruts, saying that if Jeff told her to make the appointment that it's OK to do the service now. The workers were punctual, polite, and efficient however--not their fault--the Bobcat created excessive and deep ruts in the yard, deeper than a foot in some areas. They said if it didn't correct itself with the rain they would come back to fix it. Not so at all! When I spoke with the office, Carol was only interested in collecting the bill, not the problem I was left with, but agreed to send someone out and I agreed to pay at the time the worker came. Nobody came. My son couldn't run in my yard because it was so bad, so I bought 20 bags of dirt and filled in the worst of it myself. She called again a couple months later to collect again, forgetting the problem I had and the agreement we made (even tried to tell me I wanted it done regardless of ruts--so wrong!), but said she wanted to be fair. She said she'd send someone to look at it who could negotiate "something fair". Mark showed up at the appointed time, seemingly without knowledge of this background and without the authority to negotiate anything "fair"; he expected the full amount. Although polite, he was concerned about getting a check from me and mentioned they would send me to collections. Lovely threat when they didn't do what they said. He also said they could come back to fix another area of the lawn I did not fix since I hurt my back with all the work I did 2 months ago and still seeing a chiropractor. Time will tell if they make good on that fix. I only reluctantly paid because I know this Mark from other areas in my life but I'm not impressed with their obsession to collect with lack of after-service and clean up. I don't mind paying for what I got but I feel they should take some responsibility for the mess they left me. They did not earn any trust with me and I would not use them again.