Geek Squad - Best Buy

Description of Work: I purchased a Sony disc player for my husband's Christmas gift in September. According to their receipt, I had to return it by October 12, or I would not get my money back or a store credit. However, upon payment, the store associate told me I would be able to get a credit or money back as long as I had my store receipt. I told him it was a Christmas gift, and he assured me it would not be a problem returning the player. Christmas morning, my stepson opened the box to install it. However, he reminded us we already had a unit. Therefore, we put the box back together right away. On February 6, I went to the store, who opened the box. Everything was perfectly in place. I think they didn't trust that all the pieces were in there. After opening the box, they told me I couldn't get a credit or my money back. I was so angry with them and told them I would never buy anything from them again. The next morning on the phone, I spoke with Denise from the Best Buy's Customer Complaint Department. While she was helping me, we got disconnected. When I called back, I spoke to a gentleman who told me Denise sent me a copy of my receipt through email. I printed it, and was told that I could go back to the store to get the credit. I went back to the store for another failed attempt.