Diamond Shine Cleaning Solution

I think the other reviewer was a bit harsh. Alexa has cleaned my home for two and a half years and, as such, I've seen her business grow. The other reviewer seems to not really understand the process of having a housecleaner. Sometimes it takes a little while to work out a system that works for you. Different people have different preferences. To have a good relationship with your housecleaner, you have to be clear about what you want. Alexa does what she is asked to, and well, but she isn't a mind reader. If they don't do something up to your expectations, you TELL them, and they FIX the problem. You don't write a hateful review. If you read between the lines of the other review, you will see that the WORK is excellent. That said, this is a BUSINESS. If you want to hire Alice from the Brady Bunch, then hire a full time maid and pay for it. Diamond Shine is a BUSINESS. Most of the time, I have the same cleaner. That cleaner is not my property, though. She's a lovely lady with a full life. She gets sick. She has other commitments. During those times, Alexa comes herself or sends someone else. No problem. That's how small businesses run sometimes. I, for one, prefer to be slightly flexible since I know that this is a business that hires people at a fair wage and treats them like humans. If that isn't important to you, hire a large service. You will get immigrants who are being exploited and being paid slave wages, if you can live with that. FWIW, I would prefer someone not come into my home when she's sick. I like the fact that Diamond Shine doesn't have a checklist of what they think needs cleaning. They tailor the service to what YOU want. For me, they pay special attention to the kitchen and the floors, as cleaning my floors is something I HATE. They leave my home office alone because I asked them to. Again, the key to a successful relationship is to develop that relationship. Treat them like a SERVICE, not like a SERVANT.

We had hired Alexa to clean our home weekly for approximately 4 months. We had found her under a Craigslist posting and she was very eager for our business. In the beginning, she made lots of promises about us being satisfied. She said she was trying to grow the business so she seemed to always have an excuse as to why she needed to change a date or time. We tried to accommodate her as much as we could being mindful of her desire to grow. After the first few times she did not show up anymore, but rather had her employee show up. Honestly it was fine with us that she did not show up because her employee (Aracelly) did a better job than her and was more pleasant (in our opinion). Approximately 3 months after we hired Alexa (the Grimebusters of NH) we took a family vacation and did not need her for a week. When discussing the cleaning schedule following vacation, she told my wife she needed to do more work the following week which cost more money. My wife told her that would be unnecessary because no one was home and the house was still clean . This upset Alexa and she told my wife she could not work for us anymore. Additionally, she sent disconcerting emails. Another problem was that she insisted we pay for a "spring cleaning" in the fall. So when we inquired about the "spring cleaning" we were told she would be here in April as discussed. When my wife sent an e-mail (in April) asking about the cleaning date, she received a curt e-mail stating that "we are not going to make it there..." She stated that she would send a refund. It took almost 3 months to receive this and it took a threat of small claims court. This is not the kind of individual I want to do business with. I would recommend calling all references when dealing with her new company as it is the same owner. Why did she change names?