Armstrong Duct, Vent, Hearth & Home

Repeat customer who has been mistreated. Scheduled a pellet stove service appointment and had to wait a couple of months. The pellet stove was installed a few year prior by Armstrong. Stove was fully functional when tech arrived and when work was wrapped up the stove didn’t work. Tech on his way out mentioned the office would reach out to me with next steps. Dealing with single digits temperatures out door any little thing helps and now have a broken stove that doesn’t work. Two days later I hadn’t heard from their office so I sent an email inquiring what the next steps were. The admin responded stating the operations manager had our paperwork on his desk and that I am on the list. A day after that I decided to call for some information and admin gave me more of the same stating “work order is on my bosses desk, he will get back to you in a couple of days”. After persistence on my part I decided to track down the ops manager and he gave me a long story on why they weren’t communicating and basically stated again I wasn’t top priority. As a customer you shouldn’t feel like you are bothering a business that you just spent a ton of money on to get something fixed that now doesn’t work. Armstrong years ago was different and today my experience is very sour. Maybe too much business has impacted their customer service? Maybe new employee vetting is the issue? Maybe it’s the management? It’s sad to see customer service like this. Please beware.. you will reach out for help and you may or may not get it. Pay quoted money now but you’ll be back burnered the moment something else comes along.

They were excellent. The price charged was actually lower than the price quoted. Time frame was spot on. They were professional and courteous. Excellent experience all the way around. They will be hired again for future needs.

I am new on our Board and I am using companies from those that did excellent work before for our association. We had 2 other options that I was willing to contact but my thoughts were, "why change a good thing". I have records going back maybe 12 years or so and Armstrong was the only company our association used. I suggested to the board that for reliable companies that did excellent work for us in the past, I would like to bypass the usual requirement of 3 estimates as we would have no history on 2 of them. The idea was approved and I hired Armstrong for our recent dryer vent cleanings in the Association. Their work last week was excellent and we could not have had a friendlier and more professional group to work with. In 8 cases out of our 18 units, additional "inside access to the dryer vent was necessary" and we agreed to have Armstrong come back and complete the cleanings at a small additional price. The prices were better than fair in my opinion and obviously, Armstrong represents itself well in the areas of punctuality, efficiency, price, cleanliness and doing the job well. I'm pleased. The remainder of the board is pleased and the only comments I have received from residents were positive. I trust Armstrong and I hope for a continued, long association. They are also licensed here in NH which is a new requirement for our attorney (and me) and I received their certificates within 2 days of requesting them. Overall, great company. I wish all companies for home repairs/maintenance were as pleasant to deal with. The "Cost listed below includes 18 homes with supplemental inside work for 7 units.

The technicians came assessed the job and went to work. They were very professional and answered all my questions. I would definitely hire them again.

In 2017 companies need to embrace the "millenial" instant gratification crowd, or be consumed by it. I got fast responses, and a quote over the phone from basic information I provided. These guys think of EVERYTHING and let you know exactly what to expect. Everything was done exactly as promised. Timely and professional. Personally I appreciated how sales followed up with me because I am very busy but they made it really easy. I also felt like they cared about my job not just putting another sale on the board. I had gotten multiple quotes, and by choosing Armstrong, I got DOUBLE the stove for the same money because they don't price gouge you on labor. The technician was very knowledgeable. Rich and Devan were a pleasure to work with.

Excellent!!!!

Came on this me. Guys were very professional. Walked me thru the process then started to work. I checked in on them a few times and they explained what they were doing. The process took about 4 hours. At the end, I got to see some pictures of before and after cleaning. Overall I am happy with the results, although pricy.

Two Armstrong team members arrives on time and upon entering introduced themselves and shook hands. They went right to work and finished within time allotted for basic rate. They were professional and cleaned any residual up. Will use again and recommend to friends.

The estimate was 2600 which is already high for installation of a new liner. after liner was installed, they charged me $200 more for fixing rusted smoke pipes. Later on I found the rusted pipes are still there. they just turned the rust side inward so they are hidden from the view. Not only that, they want to charge me $700 more to finish the job like seal the holes they opened, which is supposed to be part of the original estimate.

Everything was fine. They were professional. It's a good company to deal with.

arrived on time and called ahead with ETA. Very Very professional and courteous and provided all the services per the web. nice job a little on the high side

Did not use this provider. Not only did they charge for coming to the house to review the job but then made an additional charge for cleaning out my wood stove which I had not requested them to do! Also bid over $400 extra for sealing the chimney which final provider of the new flue liner did at no charge!

We were concerned that the chimney was backed up on our wood stove (primary source of heat). Called them and they squeezed us in at the end of the day. Sure enough, it was clogged. We were very appreciative that they came with such short notice.

The team showed up a few minutes early and proceeded to do a walkthrough of the house with me. They took off their shoes immediately which was a nice touch of professionalism and courtesy. Once the walkthrough was complete, they provided me the quote and explained the entire process. They proceeded to work through the house and took excellent care to maintain cleanliness while the hose were brought through the home. They put down numerous clean drop cloths where the hose went and took care not to scrape the hose against the walls. Each and every time they went in the house they took their shoes off. The work was done in about 6 hours and when completed, our ducts were like new. Given it is a new construction, there was a ton of sheetrock, sawdust, and plaster in the vents, but after they were done, they were gleaming. Outstanding work and professionalism. We will be hiring them on a regular basis.

We were very satisfied. It wasn't the least expensive but it was done right. Some friends have had bad experiences and they were also impressed with their work and will use this co. in the future

Service was prompt. Workmen were experts and were professional in attitude and behavior. Work was done efficiently with good attention to clean-up after.

Overall they provide a good service.

They were recommended by condo association, to cleaning our dryer vents and if we had multiple people the price would be lower. Original they did not give us the discount but did adventually when someone called. After the service was performed and question why the did not clean the vent from outside, they informed us they do not do that. They vent trap from outside are still filled with lint and looking to find another company to do this. Moved washer and dryer marked up wall and were put back incorrectly.

I received a preliminary quote via email based upon the information I provided. The actual was a bit higher simply because I did not count all of the vents accurately. The customer service was excellent. Prompt replies to questions. Called the house the day before and the morning of service to confirm. Service technicians arrived at the correct time. Performed a walk through and asked very good questions. Were very professional. They estimated 6.5 to 7.0 hours of work and actually performed the service in 7.0. Everything was left as if no one was even there. I would highly recommend this organization to others.

The guy's name is Joseph Macdonald. We spent about $700 on that service. A couple of guys came out and did the work and they were nice, professional and it was all business. They were punctual and the work went well. It was an emergency situation for something real quick, so we did not really have much to compare their price to. One reason we went with them was because with cleaning we read a lot about scams and stuff, but they had NADCA certification. That means that they clean the ducts in a certain way, so that was important to us. We may get other quotes to compare with the next time we need to use this type of service.

Heard their ad on the radio - checked Angie's list and their website and asked for a quote. Received a quote within 2 hours after filling out a questionnaire (# of vents, location of A/C unit, etc.). We paid a little more for them to come out on a Saturday which worked better for our schedule (I felt bad - it was the day of the Bruins parade in Boston). The office called a week ahead to confirm the appointment; called again the day before and asked how early the crew could show up. They showed up right on time and immediately got to work. Took about 4 hours to do the A/C vents and the dryer vent. They cleaned up after themselves, no mess left inside or outside. Very nice crew.

For each job, from start to finish, their work went according to Hoyle. No surprises. They took their time and did it all right. They didn't mind when I asked questions or wanted something explained. I only had to call one time about something that didn't seem right the next day and the boss himself came right down and fixed the problem, which turned out to be a very, very small one.

Came out to do estimate and explained process. The workmen were punctual and personable. When they came to do the cleaning, they were incredibly respectful of my property and possessions. Extremely clean working process, despite the job involved. No damage to anything. No dirt. They explained what they were doing each step of the way. I will certainly reuse them in the future.

OVERALL EXPERIENCE GOOD. RECEIVED A CALL THE DAY BEFORE TO VERIFY THE TIME. ARRIVED WITHIN THE SET TIME. PERFORMED THE WORK WITHOUT LEAVING ANY MESS.

VERY KNOWLEDGEABLE. GREAT SERVICE. WONDERFUL PRICE.