ALARMS & PROTECTIVE DEVICES OF NEW ENGLAND

WE HAVE BEEN DISAPPOINTED WITH ADT IN EVERY WAY. OUR SYSTEM WAS INSTALLED BY A WORKMAN WHO WAS SUPPOSED TO THEN TEACH US HOW TO USE IT. HOWEVER, HE ARRIVED LATE, HAD TO CALL THE OFFICE NUMEROUS TIMES DURING THE INSTALLATION, AND RAN OUT OF TIME, GIVING US A HURRIED EXPLANATION THAT DIDN'T BEGIN TO ANSWER ALL OUR QUESTIONS. WHEN I CALLED THE OFFICE, ASKING THAT SOMEONE RETURN TO THE HOUSE TO TEACH US TO USE THE SYSTEM, THEY SENT SOMEONE WHO TOLD US HE NORMALLY DOES COMMERCIAL, NOT RESIDENTIAL, INSTALLATIONS. HE SAID HE WAS UNFAMILIAR WITH OUR SYSTEM AND COULD TRY TO FIGURE IT OUT, BUT WE SAID WE PREFERRED SOMEONE WHO ALREADY KNEW THE SYSTEM. HE CALLED THE OFFICE FROM OUR PHONE, AND REPORTED TO US THAT SOMEONE ELSE WOULD COME OUT FIRST THING THE NEXT MORNING. THE NEXT DAY, WE WAITED, BUT NO ONE CAME. WE WERE DISGUSTED, AND CANCELLED OUR SERVICE. I WOULDN'T TRUST THIS INCOMPETENT COMPANY TO MONITOR THE SECURITY OF MY HOME.