Carbone's Window & Awning

We hired Carbone's in early July of 2012 to replace the cracked glass of a window in our dining room. They were not the cheapest place we got an estimate from but they stated that they could get to work on it right away versus other glass companies we called who told us that they could not get to it for weeks. Since we were in the process of listing our house for sale, time was of the essence so we hired Carbone's. The gentleman I spoke with said that he would call us in a week when the replacement glass they would need to order arrived. Three weeks passed and I received no phone call (in case you were wondering why I waited so long, we were also in the midst of moving and I suffered a shoulder injury so a cracked window was the last thing on my mind). I called Carbone's and the man who answered (I believe it was Tim Carbone) told me that apparently our replacement glass was in Jaffrey, and that he would call me back the next day. He did call me back the next day (the only time he ever called me when he said he would) and told me that he would call me back early next week to schedule an appointment when the glass arrived from Jaffrey. Another two weeks passed by and I received no word from Carbone's. I called them yet again, this time quite angry because at this point the glass repair that was supposed to be done in a week had not been fixed over five weeks later. I told Tim Carbone that I was quite upset at this point and his response was that I was overreacting! In fact despite the fact that his company somehow lost my paperwork and made a mess of my relatively simple job, he never once apologized for any of the inconvenience he caused me. He actually, in what I felt was a rude tone of voice for someone who was in the wrong, told me that he had not called me because the glass that was delivered to their office in Keene was broken so they had to order another one. This was news to me and I told him that I understood that things went wrong but that I really appreciated being informed when something like this occurs. He told me he understood and then promised me that our window would be repaired early next week on either Tuesday or Wednesday. Late Wednesday around 5 p.m., I called our real estate agent's office to make sure that Carbone's had come by and picked up the keys to fix our window. I was informed that they had not come by and at this point very angry, I called and left a message with an employee with Carbone's stating that I wanted to cancel my order. The next morning I called again and was informed by Mr. Carbone that it was very difficult to get scheduling with "just three days notice" (HA HA) and that they had already sent out a man to fix our window (apparently he never received my message). He further went on to promise that he would call me back at noon to update me on the status of our job. Shockingly, he did not call me back at noon and I later found out his employee did not pick up the keys to our house until a couple of hours after I called. I really wished I had followed the advice of my real estate agent and just fired them, he offered to have someone from his office call them but I declined. Thankfully the window is fixed and I have mailed them my payment (since at this point I didn't want to give them my credit card information over the phone). It ended and it isn't the worst contractor story ever told but I would seriously consider the other glass repair companies in or around Keene before going to Carbone's.