Chamberlin Electric

Iâ ve written 850 detailed reviews on TripAdvisor, and Iâ m not an easy grader. Itâ s pretty rare that I share comments about service providers in social media, but I am more than happy to endorse Chamberlin Electric. This is a well run company with good people, great talent, and wonderful integrity. My experience stems from Chamberlin taking over a completely botched generator installation through Home Depot by another company that went belly-up. They were the complete opposite of Chamberlin -- never following through on commitments, not responding to voice or written communications, and doing such shoddy work that new customers could never be serviced. In contrast, Chamberlin has been polite, punctual, responsive, and professional. They employed best practices in installing my Generac that the previous company did not follow, perhaps leading to their problems. Iâ ve met the owner, Rick, a man who truly takes pride in his company and treats his customers with TLC (such as personal callbacks to troubleshoot issues). Iâ ve also dealt with three different electricians whoâ ve done good work, the outsourced gas technician who performed his role without a hitch, and of course Mandi and Doreen by phone who are a pleasure. They manage the office and backend operations, keep communications flowing smoothly, and keep the customer on top. To me, theyâ ve done a great job on the front line, keeping folks to schedule, responding promptly to my needs, and making my life easy -- like processing paperwork for rebates. In sum, Chamberlin is a quality company that knows its trade inside and out and earns the respect of its customer base. Five stars.

A brand new generator that would not start after a couple of months. Turns out it was a loose wire behind the starter, however Absolutely the worst customer service I have ever experienced. Individuals that actually do the work, repairs and came to my house were awesome. Calling multiple times and promised callbacks, but never returned. Finally fixed my brand new generator, loose wire, and then decide to bill me when I was never told that I would be charged. Technician that came to my house to drop off told me that he could have fixed that in 5 minutes if he checked it out first. Took it back to shop, returned it a week later. Charged me for delivery and repair - never told or ask.

Prompt courteous and professional

I have only used Chamberlin Electric for generator maintenance and repair and the work they did for me was outstanding.

They were able to solve the problem of no starting upon power failure by phone saving me the cost of service.!! That is GREAT CUSTOMER SERVICE!!

Quick response - knowledgeable - service tech supplied good advice referencing my generator and maintenance.

Technician was very knowledgeable and thorough with repair service. He answered all of our questions and was very polite.

Company responded to set appointment same day. Tech came as scheduled. Jackson - the tech - was very knowledgeable and addressed the problem w/ my 8 year old Generac generator. Also provided me with w/ information in reference to maintenance I should be doing on a regular basis. I would recommend Chamberlain Electric for generator service. Thank You for the excellent service.

on time great work