ABC MOVING & STORAGE- Allied Van Lines

AWFUL! DO NOT USE THIS MOVING COMPANY!!! During the packing process, one of the movers accidentally dropped and broke a valuable lamp. Now accidents happen, but there was not a sense of urgency or care during the packing process. Once our belongings were in the truck, the entire process went sideways, and David and Regina were not responsive at all. David is great at sending e-mails with links to file claims, but as far as getting involved and helping - did not happen. Regina, I never heard from during the entire delay of transporting our belongings. It got the point where there were so many delays and issues during transportation, that the driver and his wife were texting me daily. Long and painful story short – Our belongings were packed May 26. Our belongings were supposed to arrive on July 7th. They arrived July 19 at 7:00 pm and movers left at 1:00 am. We had to tell the guys at least 3 times to keep it down, as they were putting furniture together in our hallway after 11:00 pm. Damage – Four lamps crushed and broken. One wardrobe box crushed which contained custom made suits. Missing – One 45 lbs piece of marble (coffee table top) and 4 boxes missing. The explanation for the delay – one week due to other loads being cancelled and our belongings sitting in warehouse until the driver could get a full load and then the truck broke down and took 4 days to repair. Delay claims – Claimed the additional rent for temporary living accommodations from July 10-19. Claim was DENIED. Reason for the denial – the truck breaking down is an unforeseeable event therefore we are not liable. Are you kidding me? Maintaining the truck sure is a FORSEEABLE requirement if you are providing a DELIVERY service. Now comes the fun part of dealing with customer service for the loss claims. Guaranteed we will not be made whole for our losses, despite having paid for full coverage. Save yourself this nightmare and find a different company!