Tradewind Properties, LLC

They notified my right away that they would not be able to do the inspection because of my location, and said Angie's Lst would give me a full refund. Angie's List eventually got around to refunding my money, but it took a while and I actually had to convince them the company would not do the work in my area, even though the company had notified them.

I entered into a contract with Tradewind Properties, LLC of Hooksett, NH to provide roof replacement and other work at my home. The contract described the work to be performed, the materials to be used, total costs and terms of payment. Upon execution, the contractor, owner Matthew Bouchard, was given an initial deposit of $1550. Roof work began on 6/27/14 and the contractor was given a second payment in the amount of $3108. On 7/2/14, the contractor requested an advance payment of $2000 so he could pay his crew before breaking the July 4th holiday. I gave the contractor the $2000 advance payment. The contractor?s crew returned on the Monday following the holiday weekend and continued to work until Tuesday, July 8th. When I arrived home on that date the contractor had already packed up and left the job site. It appeared that the roof had been re-shingled, however, the entry door rain diverter had not yet been installed nor had the roof?s rusted stack pipe been sanded and painted per our contract. I contacted the contractor and he assured me that these items would be completed when they returned to install the entry door. He requested that I make a payment in the amount of $732 which was the amount due on the roof project as well as a $600 deposit towards the entry door job. At that time, I gave him a payment in the amount of $1332. We agreed that he would check on the status of the door order and get back to schedule an install date. I hadn?t heard from the contractor after one week so I called to check to see if he had a date for the install. He did not return my message. I left several more voice and text messages on his cell phone during July. I called his office number, however, it had been disconnected. I attempted to check his website for alternative contact info, however it too had been deactivated. I drove to his office at 78 Londonderry Turnpike Unit E1, Hooksett, NH and found it had been vacated. At this point, it appeared that the company had gone out of business. On 7/29, I sent a text message to the contractor requesting that he contact me immediately. He sent a text stating that the door had arrived and asked to let him know when I was available to have it installed. I responded with my schedule availability but he never got back to me to confirm a date. I made several more contact attempts but he did not take or return my calls. Days later he sent a text message promising to call me but failed to do so. I continued to reach him without the courtesy of a response throughout the month of August. On 8/27, I sent him a letter explaining that I was still willing to work with him but that his continued lack of response would compel me to seek a legal remedy. He sent a text stating that he would call me to discuss my letter, however, again he did not call as promised and continued to avoid my follow up calls. I then sent an email to the company's registered agent, Laurie M. Levesque, urging her to have the contractor call me to avoid legal action. The contractor responded by text the following day stating that there was "internal stuff" going on and that he was having labor issues. He offered to refund my money if I wanted and suggested that we chat to resolve the matter. I responded and told him that I would be available to talk anytime from 9am-12pm on the following day. Again, he did not call me as promised nor would he accept my calls to him. On 9/12, he sent me a text message stating that he was going to issue a refund. I replied and asked if he had the door and he acknowledged that he did. I asked if he would deliver the door and, if necessary, I would find another contractor to complete the installation. He did not reply. I called his cell phone within minutes and he would not answer. I sent him a text message telling him that I was calling his cell phone and to please answer but he still would not answer. On 9/17, my wife called the contractor's cell phone from her work number as we had not previously called him from this number. The contractor answered the call. My wife asked him what was going on and why he wouldn't communicate with us. He told her that he was still shorthanded. He told her that he would refund the deposit that he we had given him. My wife told him that the best thing to do was for him to call me to work out the details. He agreed and promised that he would call me that evening at 5:30pm. Again, he did not call. To date, the contractor has been paid $7,990 which includes a payment of $7,390 for the roofing project which has not yet been completed and a deposit in the amount of $600 for the entry door installation project that was never started. He has continually refused to communicate with me to resolve these problems. He has not refunded my deposit as promised, nor has he offered any refund for payments received for unfinished work. As such, I will incur additional material and labor costs to complete the unfinished jobs for which they have received full payment. Additionally, the contractor?s product and installation warranty which was a significant point of emphasis during his sales presentation and a key factor in my decision to hire the contractor. At this point, I have exhausted my efforts to resolve this matter with this contractor. I am seeking a $1,600 refund from the contractor, by bank check. Upon deposit, I will provide the contractor with a written release from our contract. The settlement amount includes: $600 ? refund for cash deposit. $500 ? refund for materials and labor to complete the unfinished roof items. $500 ? refund for loss of the now out-of-business contractor?s warranty. If the contractor accepts my offer then he must make payment, by bank check, within 5 business days. If he rejects my offer, then it will be necessary to pursue legal action to recover all damages stated above plus all court costs and attorney fees. It should be noted that New Hampshire law allows the court to award up to three times the actual amount of damages, plus court costs and attorney fees. Thank you for any assistance you may be able to provide to help resolve this matter.

After initially receiving an email asking the location of the service to be performed, I never heard from them again even after repeated attempts to contact. "F" for professionalism and suitability to be on Angie's List.

That turned out great. I had him replace some wood rot. He was a very nice guy and I felt like he knew what he was doing. I felt like he was also interested in what was going to serve me best. He told me what I needed to get, he actually went with me to the store and in no rush.

The quote Matt provided was very general, - it did not breakdown materials cost, or provide a detailed scope of work (time required, number in the crew, etc). I then roughly priced the materials myself using basically the same product and questioned Matt over the phone on the large difference (which would equate to his profit and labor charge). I asked him the time frame and the number of his crew and some other details. He quoted me several guys & 5 days of work - which I believe is highly overestimated. I requested a written re-vision of his quote providing the materials breakdown. I never heard back from him. My impression was that a large quick profit was expected, but when asked basic questioned, moved on to others.

This is the poorest customer service I have ever experienced and we have lost thousands of dollars as a result of doing business with them. The contractor failed to appear to perform the work agreed to in the contract. When we tried to reach him he did not return calls or emails. Matt from Tradewind Properties, LLC was the primary contact and finally the week of May 19th he began responding via text messages only. To this day he never returned a phone call regarding the remaining work to be done. They came in mid-April 2014 and tore down the existing deck and porch and left the debris on a tarp in the middle of the back yard. They did not put up any safety guards to prevent anyone from using the doors that led to the previous desk and porch. The debris was left in the yard until we had to hire a separate contactor to come and remove it during the last week in May 2014 which cost us hundreds of dollars to do so. The children and our dog were unable to use the backyard during this entire time due to the safety concerns and the landscaping in the yard was ruined. We made many, many attempts to obtain a schedule from Matt as to when he would come back to continue the work that was agreed upon in the contract and he failed to provide any type of schedule or commitment that he would return to complete the work. He repeatedly promised he would have the schedule to us by a certain day, and that day would come and go with no response at all from Matt. We finally asked him to provide a full refund and not return to the property. To this day, we have never received a refund or any type of additional response. They are unprofessional, unresponsive and have a complete lack of respect and courtesy for their customers.

They contacted me and told me that I was out of their area of service.

Very well. The individual was very professional, capable, and helpful.

It was done very very well, we were so happy with the service. The company was very responsive when we call, very nice and professional. It was all an excellent experience.

Their plan was to start on a Monday, but we were out of town, so they agreed to start Tuesday and they did. The original estimate was for about 3 weeks, but Matt (the boss) didn't want to commit due to unknowns. In the end, it took just over a month, but there was a problem with the windows, so it delayed the project. For the most part, they guys were really professional. They were considerate enough to remove their boots at the front door until they had put down drop cloths. They were fairly consistent on this. There were a couple days when it was just the painter coming that he didn't do that. And on the final day, it was hit or miss if they would remove their shoes. The quality of the rough carpentry is probably good. Its hard to evaluate, but there are no noticeable problems or issues. The drywall is ok to good. The finish work on the drywall is ok. There are some bumps and a few corners that aren't perfect, but better than the existing house and way better than I could have done. The trim work is good, but it took awhile to get there. The original house had 4 inch walls in the attic. I wanted more insulation and had them add 2 x 2 strips to make a 6 inch wall. The original windows only had 4 inch trim. The first attempt they made was to butt trim up against the existing trim leaving a seam in the middle of the window. That wasn't acceptable, so they came back and did it right. Looks great now. The paint was disappointing. The original contract didn't call for paint, but I had them do it anyway with premium California paint. After it was done, I wish I would have done it myself. There are areas where you can see drywall through the paint. They aren't huge and if I had done it myself, I would probably be ok with it, but its not good for a professional job. Also, when he was painting the trim, it seems he didn't sweep up the construction dirt, so there is bits of stuff dried into the trim paint. Again, not good for a professional. They painted before they put the new windows in due to the delay with the windows, and when they put the windows in, they got the paint dirty around the windows and didn't touch up. Its bad enough that I'll be doing it myself. The electrical work was ok as well. The only bad thing I can say is the thermostats they installed are probably the cheapest you can find and the baseboard heaters are off white, so they stand out against the white trim. These are items I can easily correct if it bothers me enough, so no big deal. There was some confusion over the windows. We didn't call out in the contract how big the windows would be for some reason. At the time of the estimate I said I wanted big windows like the ones in the front of the house. So when we started the project and the windows came up, they were just planning taller, not wider windows, so different that what I was expecting. As a result they had to order new windows which caused the delay. When they finally came in, there was a mix up and the windows weren't usable. Matt agreed to go with a better window which he could get immediately but is a different brand from the other windows in the house. He did this in order to finish the job instead of having to wait another 3 weeks for custom windows. In the end, we got size of windows we wanted and they look great. In terms of price, they didn't nickel and dime me. The electrician did add $100 for an extra light and switch that I asked for. Also, despite the confusion over the windows and getting a better window, Matt didn't ask for more money there either. In the end, I would absolutely use they guys again. However, I would make sure more details are in the contract to avoid confusion, and I would not use them for paint.

We bought a Big Deal for 8 hours' worth of handyman time with Tradewinds. They called us ahead of time to get details on what we wanted to have done. They showed up promptly and completed the work well. They were thorough and very professional. I would definitely use them again.

I was very happy with the service - see notes above.

Workers arrived at approximately 8 AM an all days (3). Workers worked all day with a short lunch break. They were competent and personable. They cleaned up the debris at the end of each day. The office people were excellent in calling to make sure all was going smoothly. The office sent an inspector to folow up in the job and inspect the work. The price was very good and the performance was superior in all aspects.

I was very pleased with the work done at my house. Clint arrived right on time, got my list of what I wanted done- checked to see if I had supplies he would need to accomplish my list before going to buy what was needed. He finished my list and then some. He was polite, neat and he gained my confidence after seeing his work and work ethic. I would definitely hire this company for bigger projects.

They initially called me one time after I paid for the Big Deal to ask what I wanted done. They then said that they would send one guy for 8 hours and for me to call back and set up an appointment. I called three times and left messages. In addition, I emailed several times. I never received any response.I tried for over a month. I was infuriated and disgusted. Never do business with this unprofessional and unethical company. Luckily Angie's List was true to their word and refunded my money without argument and quickly.

I am having a hard time grading this fairly. The communication with Tradewind was poor, but the handyman himself was awesome... I had a good response with my initial call to trade wind properties to set up the appointment. Laurie asked me to email a list of my projects to her in priority order and include photos if I could, that way the photos could be forwarded to the handyman so he could tell me in advance what materials would be needed and maximize his time there. It all sounded great. I booked the appointment, forwarded off the email and never heard back. I sent an email or two as the day approached, and called the Friday before he was scheduled. I never heard back and had no idea what to buy for my projects. Sunday night I was emailed saying that he wasn't going to come out because some of my projects were outdoor ones and it was going to rain. This was fine as I was still not sure what to buy for the projects. I agreed to a new date as suggested by Tradewind and requested a confirmation for said date. i also again requested a follow up with what I should buy based on my detailed project email. Again, multiple calls a pond voicemails later, no response and no confirmation whether or not the handyman was actually coming out... Fast forward to the tentative date- the handyman showed up (actually contracted from another company), I wasn't even sure he was coming at all. He had not seen or known about any of the projects in advance, did not have my photos or detailed email, and seemed equally frustrated by the poor communication with Tradewind. The handyman himself, however, was VERY good. He started working on a project right away while giving me a shopping list for the other projects. By the time I returned from the home improvement stores, he was finishing up project #1 and had all the materials to tackle the other projects. There were a couple of things that couldn't get finished that day but he left me with specific instructions on the best way to DIY. I would hire the handyman again if I didn't have to go through Tradewind to make that happen. I tried to allow for the fact that they were probably inundated with calls due to the angies list promotion, however this literally was over a period of a couple of months and kind of inexcusable.

I contacted Angie's List and was assured that I would be contacted by the provider. Has yet to happen.

They did an excellent job on the roof. It was done exactly like they said it would. They were easy to work with. As with all remodels or additions things come up that are unexpected. They were easy to work with and to overcome any issues to my satisfaction. That is the true test of customer service. I will use them again in the future.

Absolutely wonderful. Gave list and each item was perfectly completed. Was so happy to finally have dangerous st e ps repaired as well as the other tasks. he was patient, kind, work was excellent. Would do it again in a heartbeat. Really great experience.

Matt Bouchard from Tradewind really helped me out of a jam. Earlier that year I had my roof replaced by another contractor. that contractor became very ill and was unable to complete the job. I called Matt on a Friday morning and he had a crew at my hose in 3 hours and worked the weekend to fix the leaky roof. I was very happy with his work and paid him for the work completed. This was when things went bad. A small amount of painting and some work to replace the chimney was left. he committed that this would be done the following week. 2 weeks latter I began calling to see when the work would be completed. I left messages and sent emails with no reply. Eventually I reached matt and he indicated that he would get back to me with time as to when the work woudl be completed. This never happened. In the end I hired a third contractor to finish the work. That contractor showed me a some areas of concern were the job had not been done correctly. that contractor finished the work. Tradewind still actually has my original chimney cap - they never retuned it. I had to pay to have a new one fitted. I can not recommend this company

After inspecting the roof, I was advised (very nicely) that removal of the moss/mold would result in the shingle being ruined and the roof just basically needed to be replaced. I requested and received a quote for a new roof which will have to wait until next year. The quote seems fair but I now wish I had thought to ask for some kind of reimbursement for only have 1/2 hour of time rather than the 4 I paid for!

Pro: Right on time. Neat. Focused. Tough assignment - replacing sash cords is a standup job and the Big Deal was for 8 hrs. Con: one window closes by itself (incorrect balance)

It was very easy to schedule the appointment for the 8 hours of handyman service. Unfortunately, they were not able to do all of the tasks we had hoped to have done- no fixing a leaking bathroom sink and no installing dimmer switches and they explained to us the reasons why. The workman was extremely nice and friendly however he was an hour late in arriving because he was given our billing address instead of our home address. We asked for the deck and granite steps to be power washed but their power washer was broken so he did our deck by hand and never got to the granite steps and landing. He patched a broken shingle but bought reddish shingles for a black roof. He patched some drywall but did not clean up so I was left to get the spackle off of our wooden stairs. The idea of eight hours of help was good but in reality it wasn't really worth it for us since everything he did we could have done ourselves and what he couldn't do was what we really needed done.

I did gave the list he mentioned well in advance. I didn't expect or didn't ask him to complete all that list in 8 hrs. I just gave my pending list hoping that to hire them for more than 8hrs(beyond this deal). I If they can't do 50% of that list which was provided at least 1 week in advance , any human being will expect to be notified upfront. If they are not licensed in plumbing and electrical, why did they advertise that they can do and why they didn't tell this upfront. More ever the deal clearly says they can do plumbing and electrical. All I asked was minor plumbing and electrical. Nothing major. When the guy arrived at home, I asked him to change the faucet and he said he can't do it. They clearly advertised they will do faucet change. Then I asked him, why I was not notified upfront. He was rude and said go and talk to the company . Is that the way to talk to a customer ? and he left by himself using bad words and we didn't ask him to leave. The owner of this company didn't made any attempt to find out what really happened and never tried to correct this problem. Pathetic customer service. Regarding the scheduling, I myself left several voice mails with my phone number. So there is no way that they can have wrong phone number. I guess this company just want to get way by doing minor things while advertising wrongly. If you can't do anything don't advertise and be honest upfront.

The maintenance work they did went very well. Afterwards, I requested a quote for more work. I have waited over a week and they still have not gotten back to me. I'm hoping I'll hear from them soon. Still waiting for a estimate. I guess they don't want my business.