Paradigm Plumbing Heating & Air Conditioning Inc

Went great highly recommend this company

First they refused to help saying we where now out of their service area, something like 30 miles away. Then they called my wife and said they would fix as they were the ones who installed it. Then they called back and said they refused to honor the warranty. She explained the manufacturer AGREED to replace the tank and that we would have to pay for the labor, which was fine. They said the only way they would come out was if they were going to replace the entire system. That they would not install a new tank from the manufacturer, that we must buy a new unit through them. Regardless of the fact they sold us and installed the defective tank. This is the 2nd time they burnt me, we called them out on a warranty issue before and the tech had forgot a tool needed to make the repair. We were without heat during one of the coldest weeks of the winter. They promised to come back the next day with the tool and make the repair. I paid them over $360. The next day the women called and canceled due to the weather and I had to call someone else to fix. I am amazed this company has any good reviews with this level of service

They helped me solve some plumbing issues and worked well with me.

Great service on the weekend! Really cares for his customers.

I called Paradigm about 9:00 this morning and explained my problem. Luckily they were able to get me on the schedule for today and was told they'd be out between 1:00-3:00 pm. At around 11:00 I received a call that they were able to come earlier and were on the way. Another lucky break. Steve arrived and we filled him in on everything we did to try and fix the problem according to the owner's manual. Within an hour and fifteen minutes he had the water heater back up and running. He explained what he did, what may have caused the problem and said to call if we needed further help. All in all a very good service call. Thanks!!

Very well. Ahead of schedule, reasonable price, careful work, thorough explanation of issues and service.

They were prompt, courteous and didn't over-charge.

Steve arrived on time and called beforehand to confirm. He was professional, friendly and completed the work swiftly. He also informed us that our faucet manufacturer often provides replacement parts for free (the cap on the faucet was broken as well). Because of his recommendation, we saved ~$0 dollars for a new cap which we got for free.

We received wonderful, professional and prompt service for an immediate need.

Excellent! We were very happy with the company from start to finish. They squeezed us in for a same day estimate, rather late in the day, and their price was competitive. The work was completed the following morning (it could have been done the same night if I'd wanted) . There were issues to deal with due to city code changes, and everything was done very professionally. There was also a problem due to some corroded pipe, which caused the job to be a little longer, but the price didn't go up, Very happy with Gary's work! I highly recommend Paradigm.

It was a very positive experience from start to finish. In addition to doing the planned work (switching out our old kitchen faucet for a new one) quickly & efficiently, the service provider, Steve, identified a leakage issue and quickly repaired that during the same service visit for a minimal extra expense. Both Steve and the operator who took my initial call were very polite and professional. Additionally, unlike a local competitor in the plumbing industry whom I'd also contacted, Paradigm did not charge me a surcharge for the fact I supplied the faucet (rather than them), and they were able to make the appointment much sooner than the aforementioned competitor. Would highly recommend!

As planned, except that they were a little late in arriving.

Rob Roy was the plumber who showed up at our house. He is extremely knowledgeable and very helpful. He wasted no time getting started on the job, and he was more than willing to answer questions and provide appropriate explanations. I will definitely use Paradigm Plumbing again, and I will be asking for Rob Roy to be the plumber who is sent out. You cannot go wrong with him! The cost listed above is for 1 1/2 hours labor at $130/hr + 1/2 free estimate + $50 fuel charge for the drive.

Everything went great! We had tenants in that home, so getting someone dependable over asap was the priority. The tech was able to work quickly, and had the water heater back up and running by the afternoon.

They are incredibly polite and I got a person right away when I called. They walked me through what I needed to do and considering the way i called, they were amazing. They are attentive to keeping your house clean (i.e. wearing booties) and they are unvariant to preventative work. They've replaced old-style turn off valves and replaced my kitchen faucet and toilet systems. They always answer all my questions. It was one of the reasons I joined Angie's List. When we were shopping for a heating system, they did not bad mouth the competition. Instead they sold their product to us and showed us why it was superior.

Absolutely terrific! It was excellent.

Overall very impressed with Steve's knowledge and his quality of work. He was punctual, polite and agreeable. He took his time to answer all of our questions and did a solid job. President sent us a thank you note thanking us for our business. Not something you see much of these days and made a big impression on us. Small complaint: We wish he used booties. He was not messy by any means and wiped his feet but out of respect for the client's home booties is a must for us. We will be using Paradigm again for our plumbing needs.

They probably charged us about $2500 to replace some piping and the holding tank. I think they had a different company come out and replace the pump. I thought they did good work and the price seemed to be fair.

I have had nothing, but the best service from Paradigm Plumbing Heating and Air Conditioning Inc. They put on booties to protect carpeting and floors. Also they clean everything up! I have never had anything left behind. They are always very personable and helpful with any questions. I would highly recommend them.

They came to do one job and I started whining about a different problem. They fixed both problems well within what I thought it would cost.

It went very well. He was pleasant, professional, and friendly. He kept me informed of what he was doing, and what the possible outcomes might be. The snake drain seemed to work, but a few days later the sink backed up again. When we scheduled another appointment for them to come out and use the bigger drain cleaner, we weren't charged for labor, only the fee for using the big drain cleaner. The heating tech was also professional and friendly. He answered all of my questions and made a few suggestions to replace some worn out parts.

This is the second time I've used Paradigm and I was just as happy this time as the first time. This was a big project that I'd been thinking about doing for several years. When my hot water heater was on it's last leg, I decided it was time. I met with Brian from Paradigm who explained in detail to me exactly what the project entailed, what product they recommended and provided me with a detailed quote for the work to be done. We agreed on a start day/time. Reggie from Paradigm supervised the work (and did most of it himself). He was very professional and, most importantly, showed up when expected and returned promptly for each of the four days it took to complete the project (including the city inspection). I had no hesitation leaving the house with Reggie doing the work. Each day I returned, the house was locked up and in clean shape. I can't say enough good things about this company. The new furnace/hot water heater is amazing and works like a charm. I would highly recommend Paradigm Plumbing and will definitely call them again.

Dave, Phil and Andrew are all pleasant, punctual, and concerned for whatever is going on with the family. They let us know when they are coming or going and when the water will need to be off. They always try to find the most cost effective solution to a problem and have saved us at least $650 so far. We have become particularly fond of Dave who works here the most and feel it is an honor to know him. I have used other plumbers in the past and I WHOLEHEARTEDLY recommend Sensible Plumbing !!

The service I received from Paradigm Plumbing was first rate! Besides being professional and prompt, they were honest and politely explained to me why some of the work that I thought needed to be done, did not need to be done at this time. Everything about my experience with them was excellent!

Amazing!! Not only did I get a call back as they promised, but they actually came the same day (a holiday no less!) which is unheard of in this day and age for any type of technical service (and I didn't have to take time off of work!). Eric was great - very professional and knowledgable. He answered all of my questions and tried his best to limit what needed to be replaced since I'm intending to get a new system in the spring. I have never used Paradigm before and decided to call them based on the reviews on Angie's list and the awards they have received. I will absolutely hire them again - no hesitation. Eric even gave me information about a new heating system I can start to research. Great service. Very reasonable price.