Mr. Appliance of Rockingham County

Description of Work: Very frustrating experience with Mr Appliance, primarily with the management and how the business is run. Technician seemed professional and capable. We had a new LG washer die. LG sent Mr Appliance to provide the warranty service. Issues: 1) Long wait times to get an appointment. Waited 12 days for the first appointment, then waited for parts, then waited another 10 days for the first available appointment after the parts came in. 2) Both times the technician was at the house he was receiving messages from “his boss” telling him he had to leave and get on to the next appointment even though the job wasn’t done. That is extraordinarily frustrating as a client that has now waited nearly a month to get the tech on-site with the parts. 3) Technician was finally pressured to leave without confirming the washer worked. (Turns out it didn’t) When I contacted Mr Appliance because the washer still didn’t work, I was told I had to begin the warranty claim process over because Mr Appliance had already marked my case as resolved. I did this but now have to wait 11 days before a technician can return to (try to) complete the job they didn’t finish the first time. When I attempted to contact the owner/manager to discuss the issue I was told she would not take my call. Technician was friendly, on time, and seemed genuinely troubled that he could not stay to actually resolve our issue.

Description of Work: I had used them a couple of couple of times for refrigerator and stove.

Description of Work: Compressor replacement, subsequent repair of that replacement

Description of Work: Needed a part replaced in my oven.

Description of Work: Our refrigerator was broken and we needed someone to come out and take a look, and then repair it.

Description of Work: fixed a seal that made the refrigerator run warm. |

Description of Work: Three jobs: | |1) Repair of wall oven door - did not close snugly. |Oven door required replacement of hinges. The hinges were ordered and, once they were in hand, the work went smoothly and was satisfactory. | |2) Range flames difficult to adjust accurately, and uneven among similar burners on the range top. The serviceman twiddled the knobs and fiddled with the flame adjustment screws, but achieved little improvement. | |3) Side by side refrigerator/freezer leaking water onto the floor. This was the big one and the one that generated the call. I had experienced this problem with a freezer in my previous home as a result of a frozen drain pipe. When the serviceman arrived I suggested that it might be a freeze-up in a drain pipe, but I didn't know where it was or how to access it. He rejected this suggestion out of hand because there was no water on the bottom floor of the freezer compartment, nor had I seen any. Instead he suggested that there might be a crack in the drain pan below the unit. We took it out of its niche in the cabinetry, turned it over, and removed what appeared to be a very old drain pan. He suggested there must be a small crack in it and ordered a new one. Coming back a few days later, we again pulled out the unit and turned it over while he installed the new drain pan. That evening, there was another puddle of water on the floor. I called him back, and this time he was willing to consider a frozen drain pipe. Working through the door of the freezer, he removed a panel on the back wall and sprayed something, warm water or an ice-melting solution, into the drain pipe. This took about 10 minutes, and it worked. There have been no troubles with leakage since. However I was out more than $150 for the new drain pan and perhaps an additional service call. | |That brings up another problem in that, though I received carbon copy receipts for the three separate problems - all with hand-written amounts - I do not recall receiving a final printed and itemized list of all of the charges for the total job. | |I do not plan to use this company again. |

Description of Work: Provider NEVER responded when called. When we called back and finally reached a live person, explaining that we never received a call back--we were RUDELY told "well we we were on vacation- you shouldn't have called us at that time"

Description of Work: Fixed the dishwasher, including parts. Excellent job.

Description of Work: Replace the compressor in my refrigerator

Description of Work: The compressor on my refrigerator kept struggling to go on. The temperature on both the fridge and freezer was going up and down. When Mr.Appliance came and checked the compressor he found that there was a prong on a plug inside that was never plugged in. He plugged it in and it has been fine ever since. I was thankful I didnt have to buy a new refrigerator.

Description of Work: Replaced the pump on our front load washer, inherited from prior homeowners who put small items loose in washer.

Description of Work: They were very punctual, came in to look at the refrigerator and recommended we try something to see if it works and it did!! They did not charge me for the visit and I will definitely be using them again!!

Description of Work: Showed up on time, fixed the fridge!!

Description of Work: They fixed the door on my JennAir electric oven... I had it "fixed" 2 times before by another company. Mr. Appliance also repaired the burners on my JennAir gas cook top. I feel like they gave me excellent service and truly fixed the problems I had.

Description of Work: My husband left a wood screw in his pocket which during the drying, it became jammed between the tub of the dryer and the outside case. It had to be removed.

Description of Work: I called about my refigerator making the dreaded clicking noises. Tim came in and checked the compressor and other parts (sorry he gave me the names of all parts he was looking at but I'm not a Ms. fixit). He was able to hear the noise it was making he eliminated all by the compressor.

Description of Work: Replaced thermostat and ice maker in our Frigidaire Gallery refrigerator/freezer.

Description of Work: Replaced a controller and drain assembly on a Bosch dishwasher--the diagnosis of which had stumped a different repairman.