Tuxedo Painting LLC

Contract says: cover all windows / doors with plastic, tarp surrounding shrubs / bushes and cover any lawn furniture. No plastic was used, no tarps were used and I ended up with paint on my vinyl windows (had them come back 3 times to clean windows) paint on my lawn(after a seal blew in the airless sprayer), paint on my brick front walk, driveway, garden hose reels, a/c unit and new front door. Waste paint was dumped just off the lawn behind the bird feeders and fallen tree branches were used to stir the paint and just thrown to the side. Cigarette butts were strewn about the property along with some trash. All these concerns were addressed with the owner of the company who really did not seem to care (he did address some of the problems). Painting took place in October/November and I addressed my concerns as to the late time frame of the painting but was assured by the owner of the painting company it would be fine as they could paint down to 35 degrees. Decks were done with a semi-solid stain the following year as it was to late in the season to have them stained. (I have since re-stained the decks twice since they were done because of peeling). When it came time for the touch-ups the wrong paint was used which left shiny spots all around the home (house is a flat latex stain and foundation is a satin latex paint). Within 9 months the home started to peel and the owner of the company was notified. He sent out the person who painted the home (sub-contractor with a poor attitude) who spoke with my neighbor and said he could touch it up with a Q-Tip. He was told not to touch it and to please notify the owner as to the problem. The owner of the company came out to look at the home and gave my neighbor (as I was not available) a poor excuse as to the problem. After a couple months of no contact my neighbor submitted a complaint to the BBB. The owner of the painting company tried to defend himself by saying my neighbor was trying to ruin his company and if she would drop the complaint, he would fix the peeling paint ! The home is a condex and two parties are involved. I have paid my half and my neighbor has paid her half so she is just as much involved as I. I have never heard from the owner of this company again. He has been given ample opportunity to contact me (e-mails, registered letter, phone call) but has not. I contacted the area paint representative to have him come out and look at the home (did not tell him who did the work) and he said it was a combination of poor preparation, improper application, and improper time frame. He then took a paint sample of peeling paint to have analyzed and said it would be several weeks to get the results back. At this point I told him which company did the work and he was surprised as to the outcome of the finished product. Said he would contact the company owner (as he knew him) to try and get him to repair the peeling paint. Never heard from this Paint Rep again despite several phone calls to his voice-mail. After the job was complete, the painter even left me the empty paint cans which I had to dispose of ! $8,800 dollars for a paint job that lasted 9 months is unacceptable. This company has left me with a mess and now my home needs to be re-painted. This company needs to step up to the plate and take responsibility for its actions. It is my hope that perspective clients will see this review and think twice before spending money with this company.