Wade Landscaping LLC

In May of 2020 I contacted Wade Landscaping for a significant overhaul of my landscaping, to replace my front walkway, build out a patio and build stone wall. Ian was in charge of the project and was very attentive, making suggestions about what plants and trees would work best and where, the color scheme, etc. I spent about $17,000 for all of the work, in addition to some other small projects. It wasn’t until after this large project was done that I started to experience communication difficulties with Ian. A few weeks after the walkway was finished I noticed significant discoloring of the pavers. I asked him about sealing and was told that the pollen from my birch trees discolored the walkway and it was just nasty stuff that is what it is. There was no follow up for sealing. He and I had also discussed additional work and projects I wanted for my landscape. I wasn’t receiving email responses, or responses to the texts I’d sent. By October I sent an email to Ian stating that I’d never been professionally “ghosted” before. It was only then he responded. Since the Spring of 2021 I’ve mainly used Wade for Spring and Fall cleanups and some seeding, as well as small projects. I was quoted for and scheduled a full back and front yard irrigation installation in 2021 for about $3,000 plus the cost of the plumbing. When the electrical line to my lamppost was accidentally severed, Scott and the GM, Brian, were right there to fix it. It was at this time I mentioned to Brian that two Appalachian Red trees that were planted in my side yard the previous year appeared to have not lived through the winter. Brian used a knife to cut a piece of the tree and confirmed that one was dead and the other was close to death. At this time I said I’d watered the trees and all of the other plants and trees that had been installed the previous year. I wanted to discuss the possibility of having the trees replaced. I was told it was not a good time to replace the trees because of drought conditions that had been in effect for 3 years. He said Wade in general had customers sign an agreement that if they wanted any plants or trees installed that Wade would not be held responsible if they did not survive. I never signed such an agreement. It was at this time I agreed to pick up the discussion regarding the trees the next year (2022), with the advice from Wade that we’ll see what happens. In the meantime the irrigation was successfully installed and I continued my relationship with Wade. In 2022 I attempted to revisit the conversation regarding the two dead trees in the yard. I called Wade and left a message for Ian, but he never contacted me. I’m aware he had conversations with another employee that he would not replace my trees, and that I would need to pay full price to have the dead ones removed and new ones replanted. Ian made these assumptions without ever speaking to me. I called the office again and left a message for Brian, the GM. My goal was to negotiate a deal that would allow me to get the dead trees replaced, thinking that by spending about $27,000 with Wade in the course of 2 years would allow me some leeway and consideration of cost. Unfortunately, I did not receive a call back from Brian either. I am aware however that Brian had a discussion with another employee about NOT replacing my trees, just as Ian had done. Their comments: when we planted them they were alive, what does she expect? She probably didn’t water them or take care of them. At this point it is not about the trees, or the cost of the trees, it is about the deplorable and unacceptable lack of customer service I have experienced from both Brian and Ian at Wade. I find it inconceivable that two people in management with a company would discuss an issue behind a customer’s back without ever picking up the phone to speak with her, especially when a relationship could continue for years. I understand that my patronage alone is not of significance to Wade, however there is no situation in which a customer, ANY customer, should be treated with the lack of respect and simple courtesy of returning a phone call and hearing them out on an issue with a service. Future buyers beware of Wade Landscaping. The labor staff is wonderful, but once Wade has your money you will become an afterthought, not even important enough to be contacted, and subsequently to be talked about behind your back. I hope the owners of this company read this review and see that the people they put their trust in are in fact unprofessional and quite frankly rude. I would rather pay another company more money with better customer service. It is not difficult to return a phone call, and it is expected and necessary to do so for any business. Spend your money elsewhere.

very well supecieded my expectations.

Excellent. Great job.

Went well - they contacted me early, gave me a timeline and showed up within the time they quoted. Work was satisfactory.

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The work was scheduled within a week of signing the contract. It was due to rain the day the work was scheduled so the owner called to ask if I wanted to reschedule due to the weather. He was concerned that the ground would be very soft and the bobcat they were using might disturb the turf more than necessary. I sincerely appreciated the call and we agreed to reschedule for the following week. The workers arrived on schedule and were very polite and accommodating. A day or so after the work was completed we had a bad wind and rain storm and a large rhododendron that was moved fell over. I called them that evening and they were out the next day to re-stake the plant. I should also mention that the final price came in under their estimate particularly after the Angie's discount was applied. Overall, I am very impressed with this company. They are very professional and do quality work. I plan to use them again in the spring for some other landscaping needs.

Good Job. Did,however, find that they do not accept credit cards,although, your site shows a selection of credit cards accepted. The work was fine and I will continue to have them mow.

unknown

It was an excellent experience. They will be mowing my lawn on a bi weekly basis for the rest of the summer. The cleanup and installation of mulch and stone was excellent. They sent a team of about 8 men to my house and in about 3-4 hours everything was competed and looked so good. Their pricing was competitive and I am so happy with my decision to go with Wade Landscaping. Getting in touch with them took a little time, but it was because I called right in the middle of their extremely busy season. I'm glad I waited for them though. My house and lawn look so good.

They were pretty good. I thought that they were a little expensive. That was what they quoted me and I took quote. It took a longer than I thought. I understood that there was something going on with some of the people that were working for them. I had a lot of plans and the work was done in the fall. I called them two weeks ago for the spring cleanup. I never got a call back. I know that I dialed the right number because it was answered by the person who handles their stuff. But that doesn’t mean that I won't call them back. I was just surprised by that. They worked hard when they were here. They had some good suggestions and they followed my instructions. They did fine. I don’t have anything to compare their price to.

From first contact through project completion they are a class act, really cared for the look that I was trying to achieve and got the job done (even with a couple late adds) in the time frame proposed. Punctual and at the end of every day you couldnt even tell they had been there...I highly recommend Wade landscaping!

Excellent. I highly recommend Wade for lawn care.

I had just moved in and needed a quick mowing of our lawn to tide us over until I could get our lawn mower working. This company responded quickly to my call and was great in every way. They charged a very reasonable $45, which would have been less if their big mower could have squeezed through the gate to my back yard. We plan to mow our own lawn, but will definitely use Wade Landscaping for any extra services we need in the future. Very professional and great communication!

They are excellent, they respond very well and are reasonably priced. They are very receptive if you have a concern.