On Broadway Appliance LLC

The technician fiddled around with some wires and was able to get the machine working again, claiming it was a glitch. However, as I suspected, the washing machine stopped working again two hours later. I immediately called the technician back, leaving multiple messages on his cell phone and work number requesting he return to service the machine. He never replied to my message. The retailer set up a second appointment with this technician, for him to come back and fix the machine a second time. The technician never showed up and did not call. DO NOT USE ON BROADWAY APPLIANCE.

Extremely poor, non-responsive customer service from this company. Failed to reply to 2 follow-up e-mail messages following initial conversation. Had promised to schedule my oven repair the week of 7/13/15; never followed up. It is impossible to speak with anyone 'live'; everything is voice mail. No way of reaching anyone in an emergency. This call was for an oven repair; imagine if this had been a true emergency such as a fridge shutdown! From this first hand experience, would avoid this appliance repair service at all costs! Nearby competitors replied to my phone calls or e-mails promptly and additionally had 'live' people to answer the phone during normal business hours.

We had a terrible experience with On Broadway and will never use them again. When our oven broke our landlord asked us to use On Broadway to fix it since the company had been to the house before. After calling 3 times just to get an appointment -- since no one ever answers the phone and I had to leave a message each time -- a technician came to the house. He was prompt and kind, and he seemed quite capable. But he had to order a part to fix the oven. He said it should take a week. That was 7 weeks ago. Since then, between the landlord, property manager and me we have left at least 10 messages/emails. Not once has anyone answered the phone or returned our call to tell us what is going on. Our oven is a common brand and it isn't difficult to find this part. Even if it were, I would expect a reputable company to inform me that there would be a terrible delay such as this, not to mention answer their phone and return messages left by their paying customers. Because of On Broadway's complete lack of and disregard for customer service, my landlord is purchasing a new oven for us since I've been without an oven for 9 weeks now. I would never recommend this firm to anyone and am reporting them to the BBB as well.

Not responsive

unknown

I waited all day with no call back, tried calling them mid morning but got their machine and didn't leave another message. I decided to call before closing time and got hold of a live person. She told me they responded to Samsung earlier that day to say they cannot accept this case due to a 2 week backlog. I understand being too busy and I don't have a problem with that, however, it would have been so easy to take 2 minutes to call me back to say and quot;so sorry, we cannot help you and we've told Samsung to assign your case to another companyand quot;. This caused an entire extra day with no fridge and delayed a chance to find another provider who might have been able to respond more quickly. Very disappointing.

Tim quickly determined that I had installed a new garbage disposal and although I had hooked up the dishwasher drain, I had failed to remove the plug from the disposal. All fixed. Tim also determined that a cracked water filter on the refrigerator was the cause of the leak. I have ice again for the first time in three years! Professional and punctual service. It's $80 of the best money I ever spent.

It went very well. Initially I got an answering machine when I first called, but received a call back shortly after. A date and time for service was scheduled. On the scheduled date, the serviceman called to say he was on the way and arrived at the scheduled time. He examined the oven, but do to some very unusual screw heads, was not able to remove the back of the oven to access the area needing repair. He asked if he could take it back to the shop and we agreed. The next day we received a call to schedule the drop off of the repaired oven. Again, we received a call on the scheduled date saying he was on the way. The oven had needed a new solenoid. The actual cost of the repair and labor was $35. The cost of the service call was $80 as stated on their site and there was no additional charge for making the return trip. Additionally, the service man replaced the screws with some that would be easier to remove should it ever need repair again. All in all, we were extremely satisfied with On Broadway and will definitely use them again.

Repair gas leak on gas range.

See above

Very well

They are trustworthy, dependable, and timely. I am a female at home with two daughters and I feel safe with them in the house. If I don't feel comfortable, I don't want them in my house; he made me feel comfortable. He's a local company.

Excellent.