Hatfield Brothers Mechanical

They were excellent to work with. They replaced furnace and water heater. All work was done quicker than we expected and it all looks and works great. They were responsive and did a great job of answering all my questions.

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I needed a second quote for a boiler vent repair. The first plumber recommended rerouting the vent, an expensive proposition, to meet the boiler manufacturer's specifications. So, I e-mailed Hatfield to request that they visit my home, and propose a solution. The immediate issue was that the vent was leaking. I did not mention the first plumber's proposed solution, but the team from Hatfield also proposed rerouting the vent. They discussed several approaches with me, ultimately convincing me that the first plumber was correct. Unfortunately, the Hatfield quote for the work was even higher than the first quote, so I did not engage Hatfield for the work. The team from Hatfield was prompt, friendly, knowledgable, and met all their commitments.

Based on their Angie's list reviews I contacted Hatfield Brothers Mechanical for annual furnace cleaning. My first appointment was cancelled because of a family emergency on their part. He called that morning and while I was annoyed at having to reschedule, I understand that emergencies happen and that they are a small business so it was fine. I had taken the day off, but also had another home maintenance appointment, so it was not a total loss. I called a few days later to reschedule (he did not call me, which should have been a red flag) and made an appointment for the following week. I again stayed home from work. My appointment was between 10:00 am and Noon. I am writing this review at 6:00pm. They did not show up and I have yet to receive a call. I did get a call from a Private Number (during my appointment time window) - it rang twice and when I answered there was a dial tone. I called the business number shortly after that call as I thought they might be calling from the road. I left a message on the machine explaining that I was home and thought they may have called and we got disconnected (I live in a spotty cell phone area). When noontime came and went I tried the business line a few more times hoping to catch someone, there was never any answer. I finally left a curt message around 3:00pm asking them to please call and let me know what was going on. As I said, I still have not received a call back. I am beyond disappointed. I cannot believe the lack of professionalism. What kind of business does not even call?

The scheduled appointment was within 48 hours and they were at least 15 minutes early! In fact I was not even there thinking I had time to stop for coffee. The brothers thoroughly inspected my service and finally told me I would need to replace the whole unit. Within 48 hours I had 3 different quotes for a replacement in kind, then good, better, and best. The top quote was approximate $7,000 which is STILL $3000 less than any competitor. I have a home warranty protections plan so I hope they will will Hatfield Brothers. If not, I will absolutely use them for my regular service, maintenance and repairs.

Hatfield Brothers Mechanical was very professional. The service tech performed the services neatly and quickly. The service tech also seemed very knowledgeable and confident in his work. I would use this company again in the future in a heartbeat. Overall, this company was great and I have no complaints what so ever.

I called Hatfield Brothers Mechanical on Sunday. I left a message saying I had no heat. Within 10 minutes I received a phone call back. The Service Tech arrived at my house within and hour and had it fixed within 3 hours. The service tech was very professional and polite.