Terminix - Concord -Termite & Pest Control

In August 2021, Terminix came to inspect a suspected mouse problem and we ended up having them replace our insulation and add termite traps around the house. They didn’t finish the job and they also damaged our home while they were working on our insulation. While they were in our attic, they somehow pushed a bolt from one of the cross beams through our ceiling. After they left, we called to let them know that the house was damaged and that they hadn’t done the quoted work on our basement stairs but we got the runaround from both the service technician and his supervisor. I understand many places are short staffed and supplies aren’t easy to come by so I’ve been giving them some time to get back to us but it is now January 2022, 5 months after they started this job, and we’ve waited long enough. They continue to ignore our calls and bounce us back and forth between the technician and his supervisor, never leading anywhere. It is unacceptable and unethical to not finish a contracted job much less damage a home and then ghost the client. I would expect better from a company if it was involving a $100 service and ours was unfortunately in the thousands. I would never recommend this business to anyone under any circumstances and unfortunately, after reading a bunch of other quotes, I’m not the first person this company has done this to. I highly suggest you take your business to any other company so you don’t get caught in the same situation we are in. This has been a very disappointing transaction and I truly hope this review helps other people avoid such a situation.

unknown

It was a good experience. I would use this provider again in the future.

unknown

It went very well. Very professional, on time, explained everything as he was doing it, very helpful and knowledgeable. They were true to their word, it was a free exam, he was incredibly thorough, answered all our questions and was there for about an hour checking out the house.

The staffs are pretty nice and their communication comes on time. They are good but they kind of screwed up a month ago. I called their manager and told them about that so they did a refund.

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My overall experience with them has been good. The quality of their work is excellent. They're responsive and punctual.