On Demand Plumbing & Heating LLC

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I reached on to ondemand after I had heritage plumbing at my house. They informed me that I would have to spend close to $1,500 to put in a whole house filter and if I purchased the filter it would cost me $1,200. They even charged me $75.00 to just come out to my house for a 10 minute inspection. So after being told I would have to spend a whole months mortgage just for a filter I jumped on Angies List where I found ondemand. They provided the charcoal filter and filtration system, though they were a little more expensive than some other locals I have had called It seems any every plumber feels they’re worth $100.00+ an hour however most wouldn't warranty the part or even bring it. So ondemand said they warranty for a year along with their work. They arrived 10 mins before the time frame stated between 8-10. They even called me on a Sunday to remind me of the appointment. They were quick and finished the work without any issues at all. The installer was polite and direct, he even gave some great tips for saving on buying a filter online. I would recommend these guys, though prices are a little high they are worth it. I rated the professionalism a B because I felt as though the quote was way off from original price. The quote was around 650-700 I paid 850 according to the owner he never quoted me that price ( I keep very thorough notes). I recommended that you get a written quote before hand.

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The problem was fixed during the visit.

Went well were he was far on cost. Very helpful and wonderful to have work on my system.

On a weekend day we had a major backup and flooding from our toilet. Plungers did not help the situation. We called On Demand. They responded quickly and were able to partially clear the blockage using a snake through a portal to the plumbing in our cellar. Next day they brought a camera, run it through the system, and discovered that our old house had a house trap (like the traps for toilets and sinks except it's on the exit pipe out of the house). To find the blockage between the house and the street, they dug up and removed the house trap, ran the camera through the remaining pipe, and found that roots were causing the blockage. They then cleared the pipe and put in a pipe liner which will prevent roots from getting into the system. The repair was expensive, but the problem was complicated and required a lot of work to fix. The plumbers were very efficient and very knowledgeable House traps were installed in the early days of indoor plumbing, and haven't been needed for at least 50 years. It was a real education learning why they were installed and why they're no longer needed.

We had back-up of sewage into our home and called a plumber, to snake our sewer pipe through. Upon his snaking through, he stated that we have a sewer brake about 65 feet out of our home. Unfortunatly, this plumber does not do work of sewer pipe replacement. On Demand was recommened to us , by a family friend, as a contact to see, if On Demand would have knowledge of a company that would replace sewer pipes.We checked Angie's List and found good reviews, regarding On Demand Plumbing, although, no sewer pipe replacements or repairs were mentioned.Never-the-less, we called OnDemand, to see, if such a good plumber could recommend a company, to us, which performed this type of service. We spoke with Dan, who told us that OnDemand does perform this type of service and set up an appointment with us very quickly.Dan explained a process to us, which involved running a pipe (such as the once seen on the side of roads, for construction), from the inside of our home ( requiring a hole to be jack hammered through our basement floor, where the access pipe is), through the existing sewer pipe (which would burst away, as the new sewer pipe was pulled through, taking the place of the old pipe. He explained that as long as there would be an opening in the sewer pipe, big enough to fit his camera (hydro jetting?) through, he should be able to pull the new pipe through the existing pipe. When asked about pricing, Dan stated that it would be approximately $10,000.00 to the 65 foot mark. We wanted the whole 110 feet done, so as to not run into such a problem again. Dan stated that it should be no more than $15,000.00 at the most ("Tops").When I called OnDemand Plumbing the following time and asked to speak with Dan, the, very nice secretary, Maureen, told me that she would have to connect me with David who would be handeling this. I was very surprised, Dan never mentioned David to to us.Anyway, Dan and David, both where very nice. David came out to the house, to give me an estimate of $15,000.00 .David came out with some people and hydroplaned through, to see where the break was, in the line, and if they could just get through with their system of pipe and found that they needed to excavate 65 feet out from my home (in the middle of the street). David came to my house, to collect a check for half of the estimated amount, so as to schedule and begin the job. This is when I was informed that that estimate was only up to the 65 feet, not the total of the 110 feet, as originally discussed, as, due to the hydroplaneing they found that they could not pull the new sewer line through, as there was not enough space to allow even for their chain to go and pull the new pipe through all the way. When asked how much it would be to cover the total, 110 feet, David said he had to speak with his excavation guy first( a second smaller excavation would be needed, near where our sewer connects to city sewer), but it would be between an additional $ 5,000.00 - $ 8,000.00 and he would let me know. We o.k.'d the additional $5,000 - $8,000 , however, David never got back to us to let us know the exact amount (would the total be $20,000.00 or $23,000.00???)The job was finaly completed April 2, 2012. We did have a detailed invoice for the initial $15,000.00 and expected to receive a detailed invoice for the complete job. On April 4, 2012, David presented us with one bill in the amount for $7,500.00, which had already been marked paid, a second bill, with the amount for $7,500.00 and then "shell shocked" us with an additional bill for $10,225.00.The presentation of three bills was confusing to us and there was no detailed invoice for the $10,225,00, just the price. We were perplexed that David had neglected to inform us that the total would go more then $2,000.00 over the amount he had told us and that he never even made effort to inform us what the actual amont would be ($20,000.00 or $23,000.00 was expected). We were truely confused by receiving three individual bills, rather then one bill that would reflect that we did pay $7,500.00 and that we still owed $17,725.00 and that the $10,225.00 bill was not reflecting any details. I asked David, before he came, on April 4, 2012, to collect the total, that he would bring us an itemized bill (even then he did not inform us that the amount to be paid did exeed that which we had originally agreed to). David did not have an itemized bill , however, stated that he would e-mail one to me that afternoon. A couple of days later, I e-mailed, requesting the itemized bill and received no answer. I e-mailed again, no answer. I had to call David at the end of April, as On-Demand had also removed our baseboard heater and was contracted to return for reinstallment after our remodel. I reminded David that I had e-mailed him, regarding the details of the invoice in question. He was "surprised" that I had not received it, however, he would send it out with his guy who would be doing the reinstallment of the baseboard heaters. He called me a few days later, informing me that he had "forgotten" to give his guy the detailed invoice and asked to have it brought by at the end, rather then at the beginning of the week. I had, once again given him my e-mail adress to have him mail the detailed invoice and still, nothing. Finaly, I gave it one more e-mail, when David responded , very unprofessional and with a "detailed invoice" the likes of which I have never seen, not impressive at all, but seemingly the "best" we could get from him. We are very disappointed with his manner. Once the customer pays and requests that which is his right, this customer felt that David saw her as a royal pain in the neck, trying to get rid of her.We received a warranty of three years (supposedly the newly installed sewerpipe has a lifetime of 100 yrs.). We can not realy commend on the job, as it is underground. Only the future will tell.We do feel that this solution of sewer pipe replacement was the most cost effective way to go, as it did not require the digging up of the total of the 110 feet, but only two sections of pavement that needed to be excavated (excavation and repavement is most costly), however, we did not get pricing from other companies, as this seemed the perfect solution to our problem. We did get the sense of "good coop/ bad coop" play. We also are not happy over the lack of communicating to us the actual cost of the remaining 45 feet of sewer pipe work. We feel that David did overstep by not communicating the difference of $2,225.00 to us, as we did not agree to this and were then presented with three seperate bills, instead of just one. The fact that I had to chase David down, just to get, what was not even a detailed invoice, but a rough breakdown, and that that "invoice was an e-mail that read : "Here is the breakdown" which, in itself was presented in a most unprofessional way. Had I to do it over again, I would get other estimates and be more careful to assure that the actual cost would be communicated to me, before work began/conntinued. The buisness manner of this deal, on behalf of OnDemand was most disapointing, although, I would like to say, that their former secretary, Maureen (apparently no longer works there now) was just a real sweetheart, very pleasant to deal with and she was truely, in her position very professional. I would definatley recommend to check out other companies which may use the same and/ or other system of sewer pipe replacement I would furthermore recommend to be sure that the contract was signed for the total of the work, with good understanding and communicating of the actual cost for the total of the work to be done, to avoid surprises. Should we experience a problem with our sewer pipe within the time of the Warranty (3 yrs), I will have to call OnDemand back, however, I would not hire them for any other issues. They have not earned my trust, that's for sure!!!

They said they would be here in 15 minutes, and they were. Their fees were also very reasonable. They were very nice, courteous, and clean.

We use On Demand Plumbing and Heating, every time we have a plumbing or heating issue. They are very professional and usually are available the next day and sometimes the same day for service! They have always been very knowledgeable and helpful. We do find the prices to be a bit on the high side, but we don't mind paying a bit more, because they are prompt, and do a good job.

I have just moved to Concord NH. My new, but 23-year-old house had an old (23) furnace and terrible hot water system (just a coil in the furnace with no tank, meaning fluctuating water temps, and a furnace cycling on frequently even in the summer). So I had them come over and give me quotes on 3 options (furnace maintenance with Superstore tank, furnace maintenance with water heater, new furnace with Super Store tank). I went with the last, most expensive option. I also had them install drains for my washing machine and dehumidifier, and replace an old toilet. The grand total of $7500 was a bit less than I had expected, and that was with a Weil McClain Gold CGa furnace (running on city gas, like the previous). The plumber was busy the next day (Friday) and never dropped by to pick up the deposit check, but that was OK, as they came in on Monday as promised, and 2-3 plumbers were at my house all day until 5:00, finishing this job, including hauling away a toilet and furnace. They answered my questions and explained things well, and they left no mess, just some acetone smell I have aired out. They initially got this job because they had a real person answering the phone; she knew about plumbing and set up the initial visit right away, while the plumber I called first had an answering machine. (Sorry, guy, I'm sure it's hard to be working solo, but that doesn't change the benefit to me to be able to set something up when I call.)

While the technician who showed up on Saturday was very professional and friendly, he admitted that he was new and that he had no knowledge of my heating system. He had a very difficult time troubleshooting and spent 2 hours at my home, much of it arguing on the phone with his home office on how to proceed. They were able to find the defective part and ordered it. The tech was able to jury rig my system so it was operational while I awaited their next visit. On the return visit, the same technician came back to install the part. He asked me if I had heard from his home office as to what the charges might be. I said no one had called with any estimates for replacing the circuit board. He then told me that he was instructed to tell me that it would be $500. I was in shock considering that this part is available (Honeywell Aquastat L8148a Relay) for around $123 AND, it only takes 15 minutes to replace the part. This simple replacement requires the removal of one screw and disconnection of the power and control wires. I told the technician that I did not want him to continue with the service call and he said he understood. I then purchased the part and installed myself all within an hour of time. While this company may provide timely and professional service, it is clear that they significantly overcharge for their services, in my case, $375 for 15 minutes of work. If you use this company, be sure to get their pricing before you allow them to start.

The technician (Mike) did a fantastic job from start to finish. I would strongly recommend him and his company to anyone.

Defective drain on a vanity rotted out to the wall. Plumber showed up next day, early. I went and bought the vanity while he tore out the old one. The existing one was a small vanity made of fiberboard. The plumber told me that the job could be $500. The new vanity cost $200. The whole job took about 2 1/2 hours. He had to cut a hole in the wall, but the drain pipe was fine and so he just had to put together the drain assembly, the sink, etc. Parts probably cost under $50. Also shut of the water supply and sold me a toilet fill assembly at cost (not itemized what this was). Great experience with the plumber other than the cost. I estimated he was working at about $250 an hour just in labor!!! I called to figure out how they price their jobs. they gave me the runaround and said that the job is outputted by a computer based on the job type and they offer a warranty so I was paying for that too.

The person who had come to fix it was very pleasant and took time to educate me. The pricing was very reasonable and overall the service was excellent.

This was the first time I had used their services. It was a very difficult job and their were other companies I contacted who would not do it. They were very competent and polite and even wore shoe covers. They cleaned up well afterwards too. The receptionist was very helpful and polite and easy to work with.