NEW ENGLAND SASH

They guys who did the work did a great job as a team. The whole job took less than a week. The clean up was good. I like the quality of the windows and the warranty.

ALTHOUGH SALESMANSHIP AND QUALITY OF WINDOWS SEEM ACCEPTABLE, INSTALLATION, SERVICE AND PROFESSIONALISM WERE EXTREMELY SUBSTANDARD. JOB WAS COMPLETED BY ONE WORKER IN LESS THAN EIGHT HOURS; THERE WAS NO CLEAN-UP WHATSOEVER; NO COVERING OF RUGS AND FURNITURE AS DESCRIBED IN THE DEMONSTRATION; OLD VICTORIAN WOODWORK BUTCHERED; MANY PARTS MISSING FROM THE FACTORY; DAMAGE DONE TO NEW WINDOWS BY INSTALLER;ONE WINDOW INSTALLED WITHOUT SCREWS; NOT ONE WINDOW SEALED FROM THE OUTSIDE; TOOLS, SCREWS, WOOD AND SEALANT LEFT ALL OVER THE YARD; MANY WINDOWS INSTALLED SO POORLY THEY WOULD NOT OPERATE PROPERLY; REPEATED CALLS TO COMPANY NOT ANSWERED IN A TIMELY OR SATISFACTORY MANNER; TWO REPEAT VISITS AND THE JOB, STARTED IN MAY, IS STILL NOT FINISHED; CALLS TO THE OWNER OF THE COMPANY NEVER RETURNED; SEVERAL ENCOUNTERS WITH REPRESENTATIVES VERY UNPLEASANT AND WE HAVE BEEN PAYING FOR THESE WINDOWS, PLUS INTEREST, FOR FOUR MONTHS WHILE THE JOB REMAINS INCOMPLETE.