Mass Mechanical Co Inc

It was two to three guys for about a month altogether.

We needed to replace an 18+year old HVAC system. Went out for 3 bids here locally in Wellesley (The L company, the R company, and Mass Mechanical). Not only was the bid from Mass Mech less than the others, he proposed higher end (more energy efficient) Trane units vs. the other bids and they listened to our needs (vs one of the others who tried to sell us a system that was 2x our target budget, even after I explained to them I wasn't interested). Our home has a half basement, so the work was not fun. The team worked hard, was very communicative and friendly, did an outstanding job, and worked with us to have the system operating the way we wanted. Couldn't be more satisfied and highly recommend them.

I used Mass Mechanical for 6--8 years. They did routine servicing twice a year, and always gave excellent advice when needed. Their prices were reasonable AFAIK. Now this fall, suddenly, they've become unresponsive. I left two or three messages on their "schedule service" line with no response. Finally someone called me and said that the relevant people were on vacation, but she'd call again the next week to set up a time. And that was it. I left another couple of messages, increasingly irate of course, on the service line, and a final one on the emergency line (starting with "this isn't really an emergency"), but nobody ever called again. Perhaps they're out of business. Anyway, I'm going to find someone else, and you should too.

rs

They are fantastic and have done a great job. We would recommend them to anyone. They are very responsive and professional. They really take care of you and are very easy to work with. They really go the extra mile.