Description of Work: My geothermal system is only 3 yrs. old. I never felt the system was working correctly. My previous service provider tried their hardest to fix it but it seemed nothing really worked to improve it. I called Ultra, they came within a few days inspected the system and found a blockage in the system. They fixed it and the system is performing better than ever. Chris, the Technician was knowledgeable and professional and took the time to answers all my questions. A job well done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Michelle C.
08/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Gave us the information not provided by the company that installed the system, about how use and maintain. They also detected a flaw in the installation (pipe blocked removal of the filter) that we would not have seen until trying to change the filter.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Peter S.
04/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39,000
Mike G.
12/2011
5.0
heating & air conditioning/hvac
+ -1 more
The project was on schedule and for the contract price. Overall excellent job.
Description of Work: Owners and employees were very responsive and pleasant. Work was performed on schedule in a very neat and organized manner. Crews were very helpful and informative. All my questions and concerns were answered and I'm very satisfied with the results. I've even volunteered to show my system to any potential customers. My house was a retrofit, changing from an oil boiler and base board heating to geothermal closed loop forced hot air.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$24,000
JoAnn W.
09/2011
5.0
heating & air conditioning/hvac
+ -1 more
They were excellent. The workmen were neat and very conscious of our space. They were efficient and very respectful. Their was one little hitch and they came back right away to fix it. The system is awesome. My husband and I cannot say enough about them and the system.
Description of Work: They put in a geothermal system for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$24,000
Maria M.
03/2011
1.0
heating & air conditioning/hvac
+ -1 more
We feel like they misrepresented themselves from the beginning. On their website it says if installed properly the unit is so quiet the homeowner cannot even hear the unit running, but this is not true at all. They have actually changed their website since they have had problems with us. They were a little bit condescending to me when I spoke with the project manager about the noise problem. We had held back full payment because of the problems we were experiencing, and they gave us a hard time about this so we paid. After this they still gave us a lot of trouble about getting the noises fixed. They finally did come out to look at the noise coming from the unit and after they could not get it fix they told us this is normal. This was not their story from the beginning. We have just had a lot of issues with the unit and the company has not been backing up their product and not honoring the warranty. We are even thinking about contacting the attorney general?s office about handling this
Description of Work: They installed an entire geothermal unit for us.
Rating Category
Rating out of 5
quality
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0
$20,000
Response from Ultra Geothermal Inc
Unfortunately, this installation was put in for a couple who are both very difficult. There would be no way to satisfy them no matter what you are offering and I hope for all business owner's sake you are able to avoid doing any work for them. Ultra Geothermal installed a complete geothermal system for the member's and they complained about everything from the paint we used on the sheet metal to the glue on the piping. The member told our company that we are not environmentally friendly for driving more than one vehicle to the job, when we had 4 employees to get there with only small pick-ups. She went on to complain to the men that the cologne and deodorant they wore was offensive and that she could even smell their dryer sheets on their clothes. This led to her insane accusations of the smell of the heatpump in operation (which there is none - it is run off ground water!). She continued to talk about excessive water noise running in the house, well it sounds just like her domestic water has always sounded. When you turn water on to the member's faucet you get the same sound as when the geothermal heating system turns on and that is the noise. After a series of many trips to the members house to see and hear the system all parties involved could not see any problems. The members then called Ultra Geothermal back for a service call on a condensate pump they claimed was broken. In all actuality they had turned off the power supply to the unit and then The member refused to pay us for the service call, that clearly had no malfunctioning items to replace. Finally the The member did pay the serivce bill, after several months, since they wanted to have us continue to service the unit since they felt our services were obviously what they wanted to have. In the end you can take everything said above with a grain of salt since there are just some people out there that will always be unhappy with anything that they purchase. If you are looking at Ultra Geothermal as a company we have over 700 installations in the last 12 years and with the exception of a very small handful everyone is 100% satisfied with us. Visit our website at www.ultrageothermal.com
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Heating and Air Conditioning
FAQ
Ultra Geothermal Inc is currently rated 4.3 overall out of 5.
Sunday: Closed
Monday: Closed
Tuesday: 8:00 AM - 5:00 AM
Wednesday: 8:00 AM - 5:00 AM
Thursday: 8:00 AM - 5:00 AM
Friday: 8:00 AM - 5:00 AM
Saturday: Closed
Ultra Geothermal Inc accepts the following forms of payment: Check